Priority Lexus Newport News - Service Center

This is my second Lexus. Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always re Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss More

Service was prompt and efficient. I was informed of the progress via text messages and pictures. I was informed of the progress via text messages and pictures. More

Everyone in the service department was great! !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience More

Excellent service for my Lexus. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. More

Service department young man named Darrell was a good rep for the Lexus dealer service department. Good job. for the Lexus dealer service department. Good job. More

Latoya was great she always effectively addresses m concerns regarding my vehicle she provides great customer service concerns regarding my vehicle she provides great customer service More

I’m very impressed with the service I’ve received thus far. I was advised of the details of my service. I was also thanked & called. I felt like a Priority…LOL. far. I was advised of the details of my service. I was also thanked & called. I felt like a Priority…LOL. More

I always receive excellent service at this dealership! !! Although my car is not a Lexus; they provide stellar treatment!!! !! Although my car is not a Lexus; they provide stellar treatment!!! More

Excellent service. clean service center. Friendly associates. Service performed in the time stated. Car was clean after service. clean service center. Friendly associates. Service performed in the time stated. Car was clean after service. More

Priority has been a very positive experience, from buying in 2024 to service in 2025. Excellent dealership. in 2024 to service in 2025. Excellent dealership. More