Priority Nissan Mazda Tyson's Corner

Where to start? I found the car I was looking for - Ford Expedition Eddie Bauer Edition - at Rosenthal online. I looked at the listing, and the price seemed OK. I get there and the sticker is $2K more tha Expedition Eddie Bauer Edition - at Rosenthal online. I looked at the listing, and the price seemed OK. I get there and the sticker is $2K more than the online price, but I printed out the listing, so I figure I'm good to go. I take it out for a test drive, and the tank is almost empty, so I couldn't take it for more than 3 or 4 miles, which should have been my first red flag. I like the way it drives, and it seems to be in good shape. So we start to negotiate. The salesman Franklyn brings out the 4-square. I told him that I'm not interested in playing the 4-square game because it's used to deliberately confuse customers, and he just laughs. He tried to get me to sign it, and I refused. He shrugs and we proceeded to talk numbers. He writes down the sticker price, and I told him that I have an online price that's $2K less. Then he says it's actually only $1K less, because there's a $995 fee for using the online "no haggle" price! $995 dollars just to use the price they advertised! What BS. I should have walked there, but I told them that if they wanted that $995 fee, the online price plus the fee would be the out the door price. Franklyn took that number to his manager, who literally and purposely laughed out loud. Very unprofessional. He he counters with $200 over my offer, and even though this place is starting to give me the xxxxxx chills, I agree. We work out my trade value and then the paperwork starts. Franklyn hands me a credit application to fill out. I tell him that's unnecessary - I have pre-approved financing from my credit union. He tells me that the "Patriot Act" requires I fill out the form, which is an outright lie. The Patriot Act only requires you fill out the details of that form if you're opening a bank account or a credit account - neither of which I was doing with Rosenthal. They pushed it on me so they could run my credit and offer me financing options to boost their commission. I filled it with a bunch of half-fake details and sure enough, they ran it and offered me financing through their company at some ridiculous rate. I declined, once again feeling like I should have walked out right there. But they've already got me at the point, so I power through. The final paperwork guy - Ron - is pleasant and friendly, almost too friendly, cracking little jokes and observations. I just want to leave Ron. Let's expedite. Then all the friendly wears off when he pointedly asks me why I'm declining all the warranties and roadside this and that BS. I explain my point of view cogently, but the quick answer should have been "None of your business". I finally finish up and stop the timer - just shy of 3 hours from the time we walked on the lot to the time I drove off in my New (to me) Expedition. Now the post-mortem. I should have checked the car much more closely when I was test driving and inspecting it. Almost all the accessories were missing in one form or another. One of the removable cupholders was missing, one of the floormats was missing, the owner's manuals were all missing, one of the key fobs was gone, and all of the Navigation CD's (Expedition still used CDs in 2005 - about 9 of them) except - surprise! - the one I used for my area's test drive. All in all, it's going to cost me about $400 to replace all this stuff to what it should have been. And, I'm also discovering things that are broken that aren't covered by their crap-xxx 2 month 2K mile warranty. The flip-down DVD player has burned a nice perfect circle in the first DVD we tried to play, ruining it. Cost to replace is going to run close to or over $1K dollars. The rear climate vents don't work because an actuator for the vent is burnt out. Cost to replace is about $400. And it seems like the starter is having issues too. None of these issues is covered, because their warranty only covers mechanical failures, nothing electrical. Call them about it if you have time to waste, but don't expect anything approaching a serious commitment to their customers. They'll sell you a car at a premium that will nickel and dime you out of any deal you think you may have gotten, and they'll laugh all the way to the bank. Steer clear of these people. Starve the beast. More

My wife and I visited the dealership this past Saturday to look at a Mazda CX-9 and the Nissan Armada. We were greeted by a very friendly receptionist and then by a sales manager that told me someone would to look at a Mazda CX-9 and the Nissan Armada. We were greeted by a very friendly receptionist and then by a sales manager that told me someone would be with us shortly, and they were. We got a in-depth demo of the vehicle and liked what we saw, when he asked me if he could work up some numbers for us we agreed. Prior to him doing so I gave him my business card and identified myself as someone who currently works in the business so I know "how things work" and he smiled and said "well this should be easy". While standing at the tower he gave me the invoice price and then asked if it was okay for them to keep hold back? and I agreed...then I said are the rates on the Armada the same as they are on the other Nissan models and he said "yes". Or you can take the cash instead of the rate, which was accurate. During our exchange the finance manager at the tower inserted her comments into the conversation and said the price he quoted me was in consideration of me taking the cash and thus the 0% rate would not be available. The sales manager tried to tell her not to go there and she did anyway. At this point I felt compelled to say please "don't go there with me, I know better", or this deal will be gone faster than you can imagine! She still insisted on lying to me. I left the dealership, made one phone call to a dealer client and located the exact vehicle with no hassle and no deception. Invoice, less hold back and 60 months at 0%. The way it should of been and now they will get my service business for the life of the ownership of the vehicle. I found it appalling that even after telling someone "who" I was that they would still think me stupid and have the audacity to blatantly lie to me. I have always known the Rosenthal organization to be a good one, but in this case clearly they have someone that is willing to compromise a good name for the sake of trying to make money dishonestly. Think twice before you visit this dealership, and make sure you do your homework before you arrive. Everyone is entitled to make money and they should provided it is done with honesty and integrity. That is where the almighty referral comes into play. More

Tricky and not helpful, not knowledgeable about product trying to sell, no regards for wasting customers time and making them do multiple trips back because they forgot to schedule an appointment with serv trying to sell, no regards for wasting customers time and making them do multiple trips back because they forgot to schedule an appointment with service department or didn't know the car doesn't have a bluetooth connection etc. Extremely disappointed in car buying experience. More

DO NOT GO TO ROSENTHAL NISSAN MAZDA IN VIENNA!!! My experience was with Steven Dukes, the Assistant Service Manager. I took my Mazda RX-8 in for service because a check engine light had been on intermi experience was with Steven Dukes, the Assistant Service Manager. I took my Mazda RX-8 in for service because a check engine light had been on intermittently. I also had water in my tail lights and provided a technical service bulletin from Mazda USA addressing how to fix it. I brought several invoices showing the work done on my car during the last year for having the check engine light come on. When I showed the paperwork to Mr. Dukes, he basically disregarded everything. He told me that I would have to purchase new tail lights, because the parts mentioned in the technical service bulletin were not sold separately, only sold with the entire tail light assembly. That was my first clue that he was a liar. So, I told him that I wanted it my tail lights fixed the way that the technical service bulletin from Mazda indicated. He said he would try to have it done that way. So, I get a call from him around 1 p.m. that day, and he informs me that I need two new O2 sensors and two new tail lights, because the parts for the tail lights are not sold separately (basically the same bulls**t from before). I informed him that I had just had a Mazda dealership replace an O2 sensor in the car. He replies that he couldn't honor work done by another dealership and the cost for everything would be around $1,100.00. So, I told him not to do any work on my car. I got off the phone and called the parts department at the same dealership, and asked about the cost for the parts mentioned in the technical service bulletin. I was informed that the parts were not in stock, but they could be ordered. I then asked if I had to buy the entire tail light assembly, and I was told absolutely not. THIS IS THE SAME DEALERSHIP. So, I ended up calling customer service at Mazda North America, and the customer service rep made several phone calls to the dealership and to the regional representative for Mazda. However, I never received any other call from the dealership or the regional rep. I picked my car up later that evening, and they did not charge me a dime for anything, especially since they didn't do anything. I took my car to Brown's Mazda in Fairfax, VA the next day. They called me and informed me that I needed a new engine, which Mazda had extended the warranty on. Also, only one O2 sensor needed to be replaced, and they informed me that they would be able to fix my tail lights without replacing the entire tail light assembly. To make a long story short, I HATE ROSENTHAL NISSAN MAZDA. They will never get another dime from me. I used to order from finishlineperformance.com, which is basically their parts department. I will no longer order from them either. ROSENTHAL NISSAN MAZDA IS RUN BY A BUNCH OF CROOKS. Trust me, they will lie and cheat you out of every dime you own. More

When I was shopping for cars several weeks ago, I had the misfortune of stopping at this dealership and speaking to Teddy. When my girlfriend and I drove into the dealership, he descended on us without even misfortune of stopping at this dealership and speaking to Teddy. When my girlfriend and I drove into the dealership, he descended on us without even giving us a chance to get out of the car. He asked whether I was looking at new or used, and I told him that I was considering my options. He immediately led me to a 2008 Nissan Versa that he said he "needed to unload", with "only" 23000 miles on it (um, ok, that's a low mileage overall, but not for an '08!). I wasn't really interested in the car, but he wouldn't let me get a word in edgewise. He said he'd go get the key so that I could look, and then we could "discuss the details". At that point I finally stopped him and told him that I was certainly willing to look at it, but that I wasn't buying today. "Why not?" he responded. "Because right now, I'm still looking around at my options." I said. "Well," he replied, "there are two stages to buying a car, and two types of customers. The first stage of buying a car is looking at what you want." I interrupted him there and told him that this was the stage I was at. Without even pausing, he continued, "and then there's working out the details and making the purchase. There are also two kinds of customers. You can either get in there and make a decision, or you can be one of those jerky customers that goes from dealership to dealership looking at all of your options." I said "um, hold on, what? That's it, we're leaving." He kept talking as we got back in my car. By that point, I wasn't even paying attention to him, so I have no idea what he said. He got to see just how "jerky" I can be when I flipped him off as we drove away. I ended up buying my car at the Honda dealership across the street. They were great to deal with, and I'd recommend going over there instead. More

Plain and simple. They had the car I was looking for, Plain and simple. They had the car I was looking for, last year's model at a good price. Well I schedule an appointment to check it out. When I got Plain and simple. They had the car I was looking for, last year's model at a good price. Well I schedule an appointment to check it out. When I got there, I got some help but was on my own for quite a while. Next, we go inside and I get the pressure to buy it now, you should buy it now, it might be gone tomorrow.....on and on. I should have left then. No...I stuck it out. The next day I schedule an appointment to buy the car that Saturday. I plan for noon and show up at 11:30. Well...this throws a wrench in the works...but I stick it out. So, we go, find the exact vehicle I was looking for. Next, we go for a test drive, everything is cool. On to the waiting. I must have waited for 2 hours...back and forth with this and that. Ok, finally finished with the paperwork. Next Angelina (Sp?) comes over and gives me the hard sell on a treatment for the seats and the paint. Better than $500. I must have said no 300 times...she wouldn't get the message. Like my ex-wife only worse. So there I sit..for maybe another 1-2 hours. Waiting. It's rolling up on 4 PM fast. My ride to the dealership is wondering what is going on...I politely tell him I don't know but I will try to find out. Maybe 20 minutes later, I'm in the finance manager's office. He walks me through some paper work trying to get me to buy an extended warranty. He never says warranty but somehow expects me to pay for it. Well I get a good look at what I'm about to sign and reject it. Then he plays dumb, finally coming around to 3 yr 36K miles factory warranty. Ok, we go through the cash I brought, and i go outside to wait for the car to be washed and filled with gas. It's around 5 PM. The clouds are forming for some good rain. I wait yet another hour. My salesman "forgets" to put gas in the car. So I politely ask can i get the gas as promised. So he's off to fill me up with gas. Finally, around 6:30, in a monsoon of a storm, I drive home. The kicker here: about 15 minutes ago, I received a harassing phone call from Yared himself, complaining about his commission and something like I lied. Put it this way, he really didn't know a whole lot about the car I was looking at. It took better than 6 hours to buy the car. Hard sell is really a bad tactic, even if she's pretty. Put it this way, they won't be seeing me ever again. More

It is really stupid to visit this Dealer . They called It is really stupid to visit this Dealer . They called me up saying that they have the car I am looking for and would beat the price that I discussed It is really stupid to visit this Dealer . They called me up saying that they have the car I am looking for and would beat the price that I discussed with then over phone with attractive financing options. Horror 1 - I called them up to pick me up at the metro and they told me somebody would be there in 5 minutes. I waited for 15 in freezing cold for somebody to appear Horror 2 - On reaching the dealership . I was taken for a round of inventory and they stopped the car infornt of a car that was absolutely different than my specifications ( I wanted dark Slate and he was selleing me silver) Horror 3 - They promised that they would get the vehicles from the near by dealerships if we agee on a price which was known to them earlier . Now they gave me a excuse that since they are getting the car from other dealer they wont be able to offer me the price ( my mistake) Horrible . Then they started the discussion on why the price that I want . Did I go there to explain them my pricing ... I wnet there to buy a car that I neeeded on my terms . The Story Doesn't end there Horror 4- When the deal could not be struck we had to wait for 30 minutes to take us to the Metro Station as if time would factor our decisions . There was 0 coutesy shown in the entire transaction and a very unprofessional beahavior . Later on we realised that we were dealing with the General Manager of the dealership Mr Samuel .... It was a Horrible and horrendous experience More

Buying was ok not the greateswt 71/2 hrs, with almost no movement in price. new vehicle has dents that they promised to repair wow what a nightmare, tech took my vehicle joyriding...and the managment does n movement in price. new vehicle has dents that they promised to repair wow what a nightmare, tech took my vehicle joyriding...and the managment does not care one bit, they kept saying techs were test driving ( 2 of my windows did not work hardly a reason to test drive). Two weeks and I am waiting on a new bumper or a price and when I called today friday as instructed by Lam, he could not remember why I was calling. Fantastic, if this were a hospital I would be dead. More

We were connected with this dealership through Autobytel. The sales manager contacted me and quoted me a fair price immediately. When he said he could get the exact color car on the lot for me that day, we The sales manager contacted me and quoted me a fair price immediately. When he said he could get the exact color car on the lot for me that day, we decided to use Rosenthal to make our purchase. The actual purchase itself was fairly painless. The price was already negotiated, so that was pretty easy. In fact, when we got to the dealership, we found out my husband received an additional discount through work. We were quoted the price again, this time with an additional mark-down. Once this was settled, we were sent to finance. The man helping us called to verify the terms he could offer us, as well as the rebate offers. He gave us the option of $2000 cash back or 2% for 60months. I knew that other dealers had quoted me 3%, so I verified several times that he really meant 2%. He said yes. We voted to take the financing offer. He took the price he was given, ran the numbers in front of us, with 2% interest rate, and told us our payment. We signed all the necessary paperwork and took our new car home. As an aside, we love the car. But the dealership...<br><br>The sales manager called us two days later and informed us that they had given us both rebates by accident and we needed to come in and let them raise the price $2000. Our initial reaction was "absolutely not." The sales manager said the price he quoted me included the $2000 rebate, but this was NEVER revealed to us, not even when he quoted us the price three different times in person. We had our lawyer look over our contract and he agreed with us that we could fight them and win. Despite the fact that somewhere in the stack of papers we signed was a form that acknowledged the rebate options, the wording made it binding to the dealer, not to us, and therefore didn't seem to prove the dealer's side of things. The dealer claimed that if we did not come back in and let them add to the price, we would not receive financing through Nissan. <br><br>My husband and I were not in a position to waste time arguing in court over $2000, so we decided to try to appeal to their sense of integrity. A meeting with the general manager yielded no results, not even an apology. In trying to prove to my husband that the paperwork had been wrong, they printed two more additional copies of it, all of which printed out the "wrong" numbers. They finally got it to print what they wanted on the third try. We offered them a compromise in which we would drop the purchase of an extended warranty from the contract and they could add $2000 back to the price, coming out with 96.00 difference. We asked them to make up the difference. They said no. Then they informed us that they were also wrong about the interest rate they had offered us, that it was actually 3%. I knew that this was what I had been quoted from other dealers, but the fact is, our contract explicitly stated 2%, not to mention it was written all over our file from our initial finance meeting. They insisted that Nissan would not finance us at any other rate than 3%. We came out of there with a higher price, higher interest rate, minus an extended warranty, and our payment increased by $16. <br><br>We had other issues with Rosenthal, but I do not have room here. <br> We DO NOT recommend this dealership for purchases or service. Avoid them at all costs. Or at least be prepared to fight them in small claims court when they goof up the paperwork and expect you to pay for it. More