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Loyalty Nissan Richmond

Chester, VA

4.8
366 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 366 reviews

April 23, 2024

Stephanie B. Is an excellent advisor. She was respectful, considerate and above all very professional. More

by Cheryltaylor6785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Apr 24, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Stephanie greatly appreciates the opportunity to work with you, and to provide you with a smooth, 5-star experience! Safe travels.

April 12, 2024

Excellent service as always Stephanie McLaughlin was so very helpful and a pleasure to work with More

by nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Apr 15, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Stephanie! We are so glad that she took great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 12, 2024

The vehicle service at this location is outstanding! ! Lamont Wright is the man. His mission to go above and beyond to get your vehicle serviced the right way is immaculate. So with that being said; “ If More

by vince-p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Wright
Apr 12, 2024 -

Loyalty Nissan Richmond responded

Hi Vince, Thank you for taking the time to leave Lamont this positive review. We are pleased to hear he provided you with the A+ service that you so much deserve. Please don't hesitate to reach out to our team if you have any questions or concerns. We look forward to the opportunity to serve you again.

April 12, 2024

My service Technician Roger keeps me updated during this service and all previous services. He very honest and works with me and my family as we schedule our services on our vehicles. He very committed to e More

by brownmr699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
Apr 12, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave us this amazing review, and continuing to trust us with your automotive needs! Roger and our team are always here to get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. We wish you the safest of travels- on behalf of the entire team!

April 06, 2024

Stephanie was very knowledgeable, good communication skills, kept me informed of what was going and a very friendly person. More

by Birtee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
Apr 08, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this positive review! We are so glad that she could provide you with top-notch service. It is an honor to have earned your confidence. Please do not hesitate to let us know how the team may be of further assistance to you in the future!

April 06, 2024

Service visit went well and Larry Meade, my service contact did an excellemt job in getting me in and out in an expeditious manner and covering points that needed attention. More

by Jhhilliii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Apr 08, 2024 -

Loyalty Nissan Richmond responded

We are happy to hear that Larry provided you with top-notch service! Thank you for your positive review, and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with.

April 05, 2024

I dislike this dealership, but I LOVE Stephanie. She’s always given me phenomenal service and always a pleasure to speak to whether I’m having a bad day or not. I can’t thank her enough More

by malika Varn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
April 04, 2024

Larry Meade is my Nissan advisor and he did an amazing job with assisting my service on 04-01-24. He provided me with some information to replace my windshield along with being super time efficient on my More

by DevonLJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Apr 08, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review, Devon! We are honored that you confided in Larry with your automotive needs, and we will certainly continue to provide you with our best care in your visits to come. We wish you the safest of travels until we meet again!

April 03, 2024

My recent semi-annual service visit went speedily and well thanks to the efforts of my adviser, Roger Hodges. More

by miketraylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this 5-star review! Please drive safely, and be sure to give us a call if there is anything more that the team may help you with!

April 02, 2024

My advisor Stephanie was great she is always so nice and helpful with anything and any questions I have. More

by pz245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! Offering quality and efficient service is so important to us. She will be delighted to know how confident you are in her efforts. Please drive safely!

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