Progressive Chrysler Jeep Dodge Ram

Dishonest and lacks integrity would best describe this dealership thus far. I am still in negotiations but the first salesman (Nathan) although a younger guy was just as swarmmy as an old pro. When the la dealership thus far. I am still in negotiations but the first salesman (Nathan) although a younger guy was just as swarmmy as an old pro. When the lack of integrity was seen, I promptly ended the negotiations and started to walk out but was grabbed by a man who identified himself as the floor manager. If he ever grabs my arm in the future like that there is going to be a BIG problem which will involve the cops getting called. So onto the next salesman (also an old pro) but shows a little more tact. If you buy a car here never pay invoice or above OR don't shop here at all and let's run these crooked slimy dealerships out of business. More

Terrible customer service. I had an appointment to pick up my new/used Ram at 3:00pm. I had to wait until 4:00pm. My vehicle was filthy on delivery. They were also supposed to buff out a few scratches a up my new/used Ram at 3:00pm. I had to wait until 4:00pm. My vehicle was filthy on delivery. They were also supposed to buff out a few scratches and did not do that either. They supposedly tried but couldn't get them out. Amazingly, I was able to remove them at home with little effort. Klaben's customer service is by far superior. I would not recommend this dealership. More

JUSTICE ,BRIAN GLASPER,AND ALYSSA ARE ALL AMAZING .THEY EARNED MY TRUST IMMEDIATELY,THEY ALL WORKED VERY DILIGENTLY AND PROFESSIONALLY BEST DEALERSHIP EXPERIENCE EVER!!!! THANK YOU VERY MUCH EARNED MY TRUST IMMEDIATELY,THEY ALL WORKED VERY DILIGENTLY AND PROFESSIONALLY BEST DEALERSHIP EXPERIENCE EVER!!!! THANK YOU VERY MUCH More

Do not trust this dealership with your business! Their advertised on line prices are no where near accurate as they apply every rebate possible to lure you in. Later, you will find most of those rebates advertised on line prices are no where near accurate as they apply every rebate possible to lure you in. Later, you will find most of those rebates will not apply. Do not trust the, "Price for Everyone" or "Do You Live In Ohio, They You Qualify" tag lines! I settled in with a price which the online manager accepted. A few hours later she replied that the Jeep Grand Cherokee had just been sold to someone else. I visited the dealer website several times in the following weeks. Low and behold that exact Jeep was still available! Very dishonest people! I sent a letter to the owner because I wanted to first give them an opportunity to respond. No reply... My business obviously meant nothing to them and neither does yours! BUYER BEWARE More

Poor customer service and poor communication between departments. Ordered a key from parts to be programmed for my van. Transferred over to book an appointment. They confirmed the appointment but when I departments. Ordered a key from parts to be programmed for my van. Transferred over to book an appointment. They confirmed the appointment but when I showed up they had no record of my appointment and so I had to wait for hours. The team acted like I never set up an appointment. Very disorganized and not very accommodating. I will not come here for service again. I only stayed cause they are the only ones who can do the keys More

Very poor customer service. If they don’t make the deal they quit responding to you. Also promised a free credit report but failed to provide it. And was given a target gift card for keeping my appoin they quit responding to you. Also promised a free credit report but failed to provide it. And was given a target gift card for keeping my appointment but had a zero balance. Gave me an old here’s 11% interest payment, sign here and it’s yours AFTER running my good credit. Bad game. Horrible response time after they couldn’t make a deal. More

absolutely fantastic! Dakota is well informed about what he is selling, he isn't out here to rip people off. He is a genuine person who is good at what he does and made my experience very pleasurable. As mu he is selling, he isn't out here to rip people off. He is a genuine person who is good at what he does and made my experience very pleasurable. As much hassle as buying a vehicle can be he made my life real easy. Had us in an out, and I drove off the lot. Excellent service. He had other customers that we was serving at the same time and he made it a point to let me know that I wasn't a second priority. He kept coming back to me to check up. Great salesman. An expert in customer service. Ill be recommending Dakota to everyone I know looking to get a new or new to them vehicle! More

Their sales practices need to be investigated Absolute worse car buying experience in my lifetime. Went there looking for a Jeep Cherokee and was offered one that cost 23,203 with an automatic 5 Absolute worse car buying experience in my lifetime. Went there looking for a Jeep Cherokee and was offered one that cost 23,203 with an automatic 5 grand in trade which would make it 18,203, We still had to pay 2 grand off our loan so the price was then 20,203. Our goal was to finance somewhere around 20 grand so we put an additional 3,000 down which made the price 17,203 plus tax which put us under 20 grand. Our salesman was named Dakota and he of course went to his manager and came back with a monthly payment of 498 bucks for 66 months! I was speechless and said we are miles apart. My wife calculated the payment and the cost came to over 32 grand. My calculations also had us a 15% interest! This did not include anything extra as far as bumper to bumper warranty. Keep in mind this Cherokee did not have the 6 cylinder and was the latitude edition with almost 30,000 miles. Of course Dakota did the old "How much do you want to pay per month?" I told him I figured out the numbers before hand and it should be near 350 bucks per month. He started to hmmmm and haw so I got up and we headed for the exit. I told him to fetch my keys so we can leave. He went to the manager and here they came. I told him that price was an insult and he tried to tell me how the "process" worked. My wife once again asked for the keys and he ignored her request. Their attitude and demeanor throughout the whole process was nasty. I cant imagine how many people went in there and just accepted their quote, elderly people or kids buying their first car. Anyways, they lied constantly through the whole process. The manager told me that Dakota was new and yet he had an award at his desk from 2017. The next day I went to Marhofer Chevy in Stow, I walked away with a Jeep Cherokee limited edition with all the bells and whistles and the V6 engine for the same listed price for under my projected cost of 350 per month. We also had a interest rate of under 7% with fair credit. I ended up adding bumper to bumper and Power train coverage for 100,000 miles, coverage for paint, seats, floors and Gap coverage and still came away only paying 375 per month. Progressive should be investigated and I do plan on filing a complaint. More

From salesman to servicemen ( Mr Rose) Everyone was knowledgeable and friendly When I needed a loaner to drive they always had a newer car waiting for me knowledgeable and friendly When I needed a loaner to drive they always had a newer car waiting for me More

Delayed trade in pay off has led to collection calls We traded in a lease we had financed through Chrysler Capitol on December 28th 2019 and i have been getting collection calls from Chrysler Capitol sin We traded in a lease we had financed through Chrysler Capitol on December 28th 2019 and i have been getting collection calls from Chrysler Capitol since February. As far as i know Progressive has not paid off the vehicle to date. this has affected my credit rating and I am now going to get my attorney involved. I will never deal with this company again and will let everyone i can know what has happened to me as a result of working with this dealer. More