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Prosper Ford

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.6
517 Reviews
Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.
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2200 W University Dr

Prosper, TX

75078

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Showing 517 reviews

June 24, 2026

Professional and very customer oriented The overall experience at Prosper Ford has been amazing, from the start of purchasing my very first new vehicle and meeting with the sales team, to being turned More

by Tadkirkpatrick
Recommend Dealer
Yes
Employees Worked With
Ryan. In service.. he was great.
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June 24, 2026

Brought in for a couple warranty items and all I got was a big bill. Will no longer do business or refer this dealership to friends or family. Worse experience on every level. Will go to Bill Utter ford mov More

by Montoya.javier12
Recommend Dealer
No
Employees Worked With
Tony
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June 24, 2026

They had my truck for 3 days before they even pulled it in to diagnose the problem. Once they did they suggested a repair that was over $5,500 and after getting a second option I find out the truck only ne More

by trever.watkins
Recommend Dealer
No
Employees Worked With
Kathleen
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Jun 24, 2026 -

Prosper Ford responded

Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your recent service experience. We understand your frustration, and we take concerns like yours very seriously. Transparency and trust are values we hold to a high standard, and we want every customer to feel confident in the service they receive. We would like the opportunity to discuss this further and work towards a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so that we can better understand what happened and address your concerns appropriately.

June 23, 2026

Quick. Efficient. Helpful. Here are 12 more words that I am not interested in writing. More

by austinbenner102
Recommend Dealer
Yes
Employees Worked With
Robbie
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Jun 24, 2026 -

Prosper Ford responded

We are absolutely thrilled to hear that your experience with us was quick, efficient, and helpful! Those are exactly the qualities we strive to deliver to every customer who walks through our doors. Thank you for taking the time to share your feedback. We hope to see you again!

June 23, 2026

It was a woman speak Spanish Idk more I think her name is Kathleen OK More

by thekirian12
Recommend Dealer
Yes
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Jun 24, 2026 -

Prosper Ford responded

Thank you for taking the time to share your experience with us! We are glad to hear that you were assisted by a Spanish-speaking team member, as we believe clear and comfortable communication is an important part of providing great service. We will be sure to pass along your kind words to our team. We truly appreciate your support and look forward to serving you again!

June 23, 2026

Ryan was the best and super chill to work with! They made everything so easy More

by tabi_biggers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, services
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Jun 24, 2026 -

Prosper Ford responded

Thank you for sharing your experience with us! We are so glad to hear that everything felt seamless and stress-free throughout the process. That is exactly the kind of experience we strive to provide for every customer. We will be sure to pass along your kind words. We truly appreciate you taking the time to leave this feedback, and we look forward to serving you again in the future!

June 23, 2026

My appointment was scheduled for 7:30 AM, and I arrived at 7:35 AM. When I checked in with Robbie, I specifically requested the $125 oil change, but my total ended up being $163. What was even more frustra More

by Kadee.calderon
Recommend Dealer
No
Employees Worked With
Robbie
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Jun 24, 2026 -

Prosper Ford responded

We are concerned to hear about your recent visit, and we understand your frustration. These are important aspects of the service experience, and we are sorry to hear that you feel this way about how things were handled. We would like to discuss this further and work toward a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand what happened and address your concerns.

June 23, 2026

Outstanding dealership service, very friendly staff, transparent pricing, smooth process, and exceptional customer care throughout. More

by foreverdecember
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 24, 2026 -

Prosper Ford responded

We are utterly delighted to hear about your experience with us! Knowing that our team delivered friendly service, transparent pricing, and a smooth process from start to finish is exactly what we strive for with every customer who walks through our doors. Thank you for taking the time to share this feedback. Your kind words mean a great deal to our team, and we look forward to continuing to provide you with the same level of exceptional care whenever you need us. We truly appreciate your trust!

June 22, 2026

Very professional. Quality service. Great communication. Friendly staff that were able to accommodate myself and my vehicle. More

by GAYLONWITT
Recommend Dealer
Yes
Employees Worked With
Ryan Parish
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June 22, 2026

Easy drop off. Work being performed was explained well. Pickup went well. Work was completed before estimated time. More

by Jedguntertx
Recommend Dealer
Yes
Employees Worked With
Cody is my service advisor but the lady to his right checked me in. I believe she said that she was in training. Both did a great job.
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Jun 23, 2026 -

Prosper Ford responded

Thank you for sharing your experience with us! It is truly wonderful to hear that your visit went so smoothly, from drop-off to pickup. Knowing that our team communicated the work clearly and had your vehicle ready ahead of schedule makes us proud of the service we delivered.

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