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Puente Hills Chrysler Dodge Jeep Ram
City of Industry, CA
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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816 Reviews of Puente Hills Chrysler Dodge Jeep Ram
June 13, 2023
Poor communication. Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagn Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagnosis. Was told all dealers are this busy if not busier. Asked about a loaner but was told they don't do that. Had it towed to another dealer who diagnosed it in less than a week and is providing a loaner car from the day I dropped it off until I get it back. Which may be a while (but not to the fault of the dealer but because of parts availability). Terrible experience. The only positive was the honesty about the slow service. More
by cpoompan
Verified CustomerEmployees Worked With
Debra Mcgill
Helpful June 13, 2023
Horrible service, took my car in to the dealer for a recall which turned up to be two along with that after getting my car back from being there for a week it had other problems. Which seems really fish recall which turned up to be two along with that after getting my car back from being there for a week it had other problems. Which seems really fishy that my car had this other problems, felt like they just wanted to grab a quick buck with other issues it all of a sudden had, they held my car for two weeks and everytime we called the person working on it wasn’t their or didn’t even returned our calls back when leaving a message. Ordered the wrong parts almost charged us the wrong invoice, car is dirty with bird xxxx and over grease and dirt. They say we have a 2 year warranty for the parts they work on but honestly not worth the trouble. Never coming back to this dealership and on Google maps there is even more reviews of over costumers receiving bad customer service like us or the other things that had happened to us. If I ever need to take to a dealership for work it’s going to be some where else More
by OSCAR.ALFREDOPULIDO
Employees Worked With
Brian
June 12, 2023
Poor service, long delays, unorganized , and making me the customer run back and forth from service to cashier for document is not my job. the customer run back and forth from service to cashier for document is not my job. More
by raifbookings777
Employees Worked With
Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
June 10, 2023
Hi, my name is Israel Franco. I’m very satisfied with the service and customer care at your service department. You have a great service department team. They are great people and I’m very satisfied with the service and customer care at your service department. You have a great service department team. They are great people and responsible workers. Thank you. More
by ISRAELFRANCO67
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
June 09, 2023
They were short staffed, unfriendly, no service rep seemed enthusiastic to be there on a Saturday, and over charging me 35 dollars to patch a flat tire should have been a courtesy fix. Then the cashie seemed enthusiastic to be there on a Saturday, and over charging me 35 dollars to patch a flat tire should have been a courtesy fix. Then the cashier made me walk over to the service dept. To get the paperwork which no one was around, and kept me waiting. More
by raifbookings777
Employees Worked With
Robert Gillam
