Puente Hills Mitsubishi

Visited the Puente Hills Mitsubishi to check out a Mercedes GT 53 listing with my family. Joey was very attentive with hospitality in showing us the vehicle and getting us situated for the car breakdo Mercedes GT 53 listing with my family. Joey was very attentive with hospitality in showing us the vehicle and getting us situated for the car breakdown. We brought several concerns about the vehicle to their attention by which we were greeted by sales manager, Danny. Vehicle had Atlas front tires…who puts knock-off tires on a $90k vehicle and expects the customer not to raise that as a concern? The dashboard read “service overdue”, if the vehicle is going to be shown to potential customers it’d be ideal to have that addressed beforehand. The rear bumper seemed misaligned sticking out on the left tailgate side. Joey introduced us to sales manager, Danny whom would assist us with addressing our concerns about the vehicle. He immediately became territorial about their financial process accusing my fiancé of looking out for his best interest and him not making any money out of this transaction. What type of customer service demeanor is this employee representing? Our vehicle concerns were disregarded, never conversed about. Instead Danny raised his voice and made affirmative judgment on the final price despite the vehicle concerns we made Joey aware of. His outrageous behavior gave no room for car negotiations in which we were no longer interested to pursue business. Instead of thanking us for our time and apologizing for not working out a deal he rushed back into the office heated without any remarks. Joey was very polite in addressing the discomfort Danny created and apologized for the inconvenience. I hope management takes repercussions in this type of employee behavior, no customer should need to experience such rude conduct. Future buyer…beware of knock-off front tires valued at about $100, rear bumper misalign and overdue service dashboard. More

Sierra sold me a 2022 BMW 530e. I've looking to buy one for about 6months. She made the process easy, was very helpful and responded quickly to all my inquiries. It was an easy and I've looking to buy one for about 6months. She made the process easy, was very helpful and responded quickly to all my inquiries. It was an easy and seamless process and I would advise using Sierra for any future car needs. More

Sam "The Manager", Call me back! I should not have to keep calling you. Its now been a month. Lets fix this service light, cracked front wheel, missing exhaust tip, and worn out rear breaks on this $65K+ keep calling you. Its now been a month. Lets fix this service light, cracked front wheel, missing exhaust tip, and worn out rear breaks on this $65K+ Panamera I bought from you guys. I thought you guys where a certified honest dealer ship? I will no longer try and reach out to you. Ill have you served and see you in court with a bill of all my expenses. More

Quick service, reasonably priced. I waited for my car to be serviced and it took about an hour including a new battery. Thank you, Sal. be serviced and it took about an hour including a new battery. Thank you, Sal. More