Puente Hills Volkswagen

Great parts department. They were able to find parts for my older vehicle. Thanks Gary They were able to find parts for my older vehicle. Thanks Gary More

It's not the first time we've called to do appoitment to do oil service in the car. And arriving there at the scheduled time, they tell me that the wait for the service is an hour and a half that takes a co do oil service in the car. And arriving there at the scheduled time, they tell me that the wait for the service is an hour and a half that takes a coffee and sits in the waiting room that they see for me and let me know if it is ready and recommendations. So far no problem, but when 3 hours of waiting have passed no one comes to tell me what it is happening and everyone who is there has already left for their homes, I get up and ask if my car is already there, and Mr. Júlio shows up says no, and that he will check the , he says that I need to change 2 filters and brake oil and if I want to do this I would have to wait another hour, that is what should take an hour and a half lasted 4 Unfortunately there is racism among us Latinos too, because a guy with a tamales face like me attended all the Asians including what arrived after me. And a Latina woman he made him wait until I got up and open my mouth to complain. I have no problem that I delay 1 hour more than he told me but it was not the case it took much longer than that, and he never came to me to say sorry for the delay but they will do the job in your car soon. I think it's absurd that I have to be there in his face asking and complaining when he told me he would tell me or call me. He knew I was waiting there and never took me into account. This place is racist with Latinos like me and terrible service a lot of delay in the waiting room that has terrible loud music to make work calls And unfortunately we bought our car at this dealer and took it to do work service. No more, because I'll take it somewhere else. They don't deserve my money. They are charging 3 percent to use Credicard card for payment now. Be aware More

Just lease a 2023 Tiguan with VW Punte Hill a lazy sales Marco or Marcus didn’t gave a new customer orientation when I went to VW Punte Hill got my new car he asked me click satisfy than hand me the keys Wo Marco or Marcus didn’t gave a new customer orientation when I went to VW Punte Hill got my new car he asked me click satisfy than hand me the keys Wow. Few days later, Was text to asked lazy Sales what gas I need to put, this person asked me to Google it. 3rd, I need loaner’s car in order to go to work so I can drop my at VW Punte Hill for inspection this sales again told me Mar 7th will try again when I reached out to him, he said he didn’t said it and he is off can’t talk to me. He did it on purpose. Why told me a day you are off ? Very bad attitude and service. I don’t know Why Mr. Lee got this kind of sales person. ( I got text messages snapshot to proof). 12:45pm Mar 10, 24 The Sales Manager Moty just spoke to me said “He is move forward, I Do Not want you business go to West Covina. More

Great experience at Puente Hills VW. Larry Yu was very helpful,no pressure. James,the manager and Diane in the service department were also very nice. Love my 2019 Beetle convertible. Larry Yu was very helpful,no pressure. James,the manager and Diane in the service department were also very nice. Love my 2019 Beetle convertible. More

No nonsense, no games - I received the full price sheet with all the details when I first asked for it. When I decided to buy the car 2 days later, it was already gone, but Larry honored the same price for with all the details when I first asked for it. When I decided to buy the car 2 days later, it was already gone, but Larry honored the same price for an almost identical car that had otherwise been quoted at a slightly higher price. No other dealer in the area was able to match the offer. More

Service is especially good and thoughtful of your needs and your budget! Christian the service mmanger is not only a pro - but a long time lover of the VW brand and totally committed to the cause. It will and your budget! Christian the service mmanger is not only a pro - but a long time lover of the VW brand and totally committed to the cause. It will be my pleasure (???!!!) to take my car back when necessary! More

Horrible service department. I’ve got a recall on my car. I took my car in on May 11th. They told me it will be a week to get it fixed. No rental car. Then after two weeks, they I’ve got a recall on my car. I took my car in on May 11th. They told me it will be a week to get it fixed. No rental car. Then after two weeks, they called me saying there is a big line. They want me to take my car back first, they’ll save the spot for me and they’ll call me when it’s my turn. I said ok and took my car back. Then they called me in Mid-June told me that I can bring it in. This time there is still no rental car, and it will be another 3-4 business days. I did so. After another two weeks, I called to check the status. Now they told me there is still one car in front of me and they won’t start to do anything on car until 7/14. And the car won’t be ready until August !!!! What a F**. All they are telling are lies. They left my car in the garage and did nothing for a two months!!! Never go to this dealer for service. More

This dealer is advertising false information to lure you in to the dealer to find out the vehicle that looked and sounded so good on there add has major problems ( nothing mentioned in the add ) along with in to the dealer to find out the vehicle that looked and sounded so good on there add has major problems ( nothing mentioned in the add ) along with the buyer being responsible for the smog certification when they know the vehicle wont pass. Don't waste your time with this dealer like i did. There adds are false information More

Been looking for a compact suv for awhile. They made it super easy. Awesome experience. Upfront pricing. No pressure sales tactics. They made it super easy. Awesome experience. Upfront pricing. No pressure sales tactics. More