As a consumer you always want to be treated fairly. When making a large purchase like a car, you expect that even more. I recently made several visits to Puente Hills VW to purchase a car. Everyone is your friend until it comes time to make a deal. I drove a hard bargain, but that is the nature of this business. Most people, unfortunately, leave too much on the table and are taken by the car salesman and their managers, of the techniques of playing good cop and bad cop (or perhaps the bad cop is the used car manager, as it was in my case), or of getting list in the numbers by adding warranty, taking away warranty, or focusing on the monthly payment instead of the out the door price. At the end of the day, I was able to make a deal with the sales floor Manager, Anthony Santos, over the phone, and I told him I would drive down immediately after hanging up to purchase the car., That was at 5:06 pm. Just by chance I had my wife call as we were making the 24 mile drive to the dealership to see if we could start the paperwork process over the phone. Anthony started to get deceptive on the phone, saying its first come first serve on the car. When my wife asked what that meant, he remained deceptive. Finally, she got him to confess that someone else just showed up to look at the car. She asked if we could just make a deposit on our deal with a credit card to hold the car until we arrived, a standard practice with many car dealers, but Anthony said they don't take deposits.She then asked if we should turn around if they were not going to give us first right of refusal, and he kept saying he would have to call her back. When he called bak he was still being deceptive, so she asked point blank if they were going to forgo our deal because they now possibly had a better offer on the car. By this time we were in the driveway of the dealership. It was 5:43 p.m.. Anthony told us they were already running the credit on the other buyer. We did not even bother to get out of the car. Now, I know inventory can be limited, and the dealer deserves to make a profit. But I also strongly believe that in business, when you agree to a deal and ask someone to "come on down" you should not turn around and try to outsell the deal in hand. I also think that as a consumer, whenever you deal with any business, on any business transaction, if the actions of the Management, in this case the Floor Sales Manager, is deceptive and deceitful, then there is a high probability that the culture of the business you are dealing with is deceptive and deceitful as well. Bottom line, while I may have struck a good deal that they did not like, then they should not have agreed to it. I WOULD STRONGLY RECOMMEND TO ANYONE SHOPPING A VOLKSWAGEN THAT YOU THINK TWICE BEFORE DOING BUSINESS PUENTE HILLS VW. Caveat emptor - you have been warned.