Puente Hills Volkswagen

Larry and Peter were very professional, and helped me finished my lease buyout in no time. Larry being proactive was a huge factor as he helped preapred all the paperwork ahead and saved me a lot of time finished my lease buyout in no time. Larry being proactive was a huge factor as he helped preapred all the paperwork ahead and saved me a lot of time. Friendly service, will definitely recommend. More

Larry Vu was amazing and very professional. I never felt pressured and received a great deal. James and Rodrigo were also very nice! Great experience I recommend this dealership to everyone! I never felt pressured and received a great deal. James and Rodrigo were also very nice! Great experience I recommend this dealership to everyone! More

This service manager/dealership is getting one star, because there is no possibility to give them a zero for customer service. I had 10:30 scheduled appointment; my car was not taken into the bay until because there is no possibility to give them a zero for customer service. I had 10:30 scheduled appointment; my car was not taken into the bay until 2:30. Julio did not contact me; rather I had to call him. I had to call him 3 times to find out about my car. At 3:15pm, I contacted him again. Since there was still no report about my car, I told him I was coming to pick it up. What good is an appointment if it is not honored? I believe that since I had a "minor" problem with the check engine light sensor and most likely would not have to pay for repair, that other cars were taken in before mine. I feel that Julio dropped the ball and was not managing his technicians. When I went to pick up the car, Julio was rude and did not apologize to me for the delay. Instead he compared it with going to a doctor office with an appointment and having to wait! I have taken my car to this dealership several times in the past 10 years with an appointment and never waited longer than 2 hours. The previous service manager, George Ruiz, was always very kind and polite and kept me informed each step of the way. I will not come back to this dealership again because of the poor service. More

If I can give less then 1 start I would. Crooked and dishonest dealership! Sales manager Madi is one of the most dishonest people I have met. Forced us to register our new car in California even though dishonest dealership! Sales manager Madi is one of the most dishonest people I have met. Forced us to register our new car in California even though we are Arizona residents and traded in an Arizona title car. After speaking with the DMV they informed me the dealership broke the law by not giving us a 4 day permit, even after asking for it, allowing us to take the car to Arizona and register the vehicle. It's been a fight with them, guess there's no honor in dealerships especially this one. Wouldn't recommend them to my enemy. Refusing to make it right. Guess my next step is getting an attorney invoiced. General manager has received 5 messages and still haven't gotten a call back. I'll be filing a complaint with the DMV as well. More

My first time to look at a VW. Taos is smaller but roomy inside, fuel efficient and great handling. It was a great buying experience at VW PuenteHills 👍 fast, easy and simple. No non-sense fees adde inside, fuel efficient and great handling. It was a great buying experience at VW PuenteHills 👍 fast, easy and simple. No non-sense fees added. Larry Yu is honest, straightforward and empathetic. Highly recommended! More

FANTASTIC SALES EXPERIENCE!I finally found the right FANTASTIC SALES EXPERIENCE! I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! FANTASTIC SALES EXPERIENCE! I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! She is amazing! Miko is so respectful and knowledgeable! She went above and beyond in making my experience unforgettable. I test drove an Atlas last November 2020 at a different dealership and since I wasn't in any rush, I took my time in finding the right deal. I've done my research and I knew exactly what I wanted. And in order to do that Miko and the Puente Hills dealership made it possible. I contacted all the dealerships nearby and even down in San Diego. That was 12 in total. But although I came close with a couple of dealerships none were as transparent and offered the deal as sincere and honest as Miko did. Her price beat all other dealers from the get go: saving my big $$ down the road!! My personal thanks and praise to Miko for going that extra mile in making me feel comfortable. Miko showed such consideration for my concern with COVID. She made special arrangements so I take care of all the paperwork outside. I informed her I was okay if we signed inside since there was a plexiglass separation and we were in an open area. I even watched her disinfect the table. Signing the paperwork was super easy. I was pretty much provided all the information prior to coming into the dealership. They are paper friendly so signing on the ipad super quick. After all the signing was done, Miko took her time to show me details about the car that I did not know. Again after dealing with so many different salesmen working with Miko was a blessing. She beat all the other prices from the get go and didn't play any games. Nothing but a sincere straight forward deal. I can't emphasize how much shopping around I did and how satisfied I was driving off in my new Atlas! More

Great buying experience from Shiraz Ali (General Manager) & Linda Mintz (Internet Sales Manager) they were both a pleasure to work with. Very professional & very courteous. & Linda Mintz (Internet Sales Manager) they were both a pleasure to work with. Very professional & very courteous. More

Buyer Beware So disappointed in this dealership. Deceitful practices. I purchased a trailer hitch with a 7 slot connector. I received a 4 prong connector. Althoug So disappointed in this dealership. Deceitful practices. I purchased a trailer hitch with a 7 slot connector. I received a 4 prong connector. Although they knew the wrong hitch was installed they tried to hide this from me. I have been unable to transport my electric scooter. I had it corrected myself this month. Additionally, the car was advertised with upgraded front and rear floor mats. There were no floor mats included. When I questioned this they offered to purchase some at Target. They knew the mats were missing. I do not approve of deceitful tactics. So very disappointed that a dealership would engage in such behavior. In business I learned that good companies look for lifetime customers rather than a single sale. Obviously this dealership failed to learn or employ this philosophy. I am hopeful that these issues will be resolved outside of the legal system; however, to date they have failed to resolve. Buyer Beware if the deceitful practices employed by this dealership. More

Purchased a 2016 GTI from Linda Mintz on 8/23/19 In Dec a tire went flat & found that it had been patched previously & tires worn upon inspection. On 1/20/20 the battery died with only 17K miles on it. The tire went flat & found that it had been patched previously & tires worn upon inspection. On 1/20/20 the battery died with only 17K miles on it. They refused to replace it because they said the warranty expired. Wouldn't even do a courtesy replacement after selling me a car with an already weak battery. Linda said batteries only cost $50. Apparently she had no knowledge of VWs and that you can only have a new battery installed at a dealer which costs over $250 because it has to be coded. The dealership couldn't even find information on the extended warranty I purchased through their dealershIp! This ordeal caused me hours of distress, missing work & having to get a dealer to squeeze me in on a busy day (Thankfully New Century took care of me). I will NEVER buy another VW from Puente Hills VW. Beware before you buy from there that CPO cars are not fully inspected apparently and sales people don't know their products. More

Buyer beware! Do not buy a used car from this dealership!!! I bought a used 2015 Honda Accord Sport from PHVW. It was advertised with low milage and a clear Carfax report. When I test drove the car I asked if I bought a used 2015 Honda Accord Sport from PHVW. It was advertised with low milage and a clear Carfax report. When I test drove the car I asked if the car had ever been involved in an accident and I was told no it had not. The car appeared to be in pristine condition, but it did have two small dents on both sides of the rear quarter panels which their body shop repaired before I took possession of the car. I owned the car less than 5 months when I was stopped at a traffic light and my car was rear ended. When I took the car to the collision repair shop the accident appraiser took one look at the car and stated that the car had had previous body damage. Needless to say I was shocked and upset. I had searched for months for just the right used car that had NOT been involved in an accident, only to find out I had bought exactly what I had tried to avoid. When I contacted PHVW they feigned ignorance, stating the Carfax was clear and they did not know about any prior damage. I do not believe them for one second!!! I am well aware of the very thorough inspection and vetting process a reputable dealership puts a vehicle through when taking a vehicle in for trade or purchase to sell on their lot. Any appraiser worth their salt would have noticed that my vehicle had prior body work done on it. I truly believe that they knew about the damage and even if the appraiser didn't catch the damage their body shop surely noticed the prior damage when they repaired the two small dents on the rear quarter panels. They should have notified me of the prior damage at that time so I could make an informed decision whether I wanted to go ahead with the purchase or not. It turns out the car had been involved in a prior rear end accident......the previous owner had failed to file an SR1 Accident Form with the DMV that is why it did not appear on the Carfax. Forwarned is forearmed.....If you are considering purchasing a used vehicle from this dealership do not trust their statements or documentation as to the condition of the vehicle. They will lie to you with a big smile on their face. Before you sign any paperwork, take the vehicle to a competent mechanic and collision repair shop for evaluation. I was deceived ......... Maybe I can spare another unsuspecting customer the grief of being taken advantage of like I was! More