Puente Hills Volkswagen

i felt insecure about buying a new car but David comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy!!! and will recomend them to everyone i know, thank David!!! More

We leased the V.W GTI, a week later they call us and ask to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the dam to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the damage is 1300 and will not return our down payment w...hich just happens to be the amount of the damage (according to them). We explained we have full coverage, they need to take it up with Mercury. They refused to look at the proof of insurance. I had to file a claim, the insurance adjuster will go to the dealership tomorrow to inspect the damage. I REALLY hope they allow my insurance carrier to inspect the car. Bottom line...they say if the car is not fixed they will not return our down payment. They will not allow us to speak to upper management, they always say they are not available. We have been speaking to David Sepulveda, he is the Sales Manager. This isn't fair, the deal fell through AND they kept our money. We were approved for a Mini Cooper, we can't even pick it up because of the money due to us. We had to rent a car, it's been a bad experience all the way through. More