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Puente Hills Volkswagen
City Of Industry, CA
53 Reviews
At Puente Hills Volkswagen we see customers as our guests. Guest satisfaction is not just a catch phrase it's what we live by. Our strength at Puente Hills Volkswagen is our product knowledge. You see our staff are not just VW sales service and parts people they are VW owners as well. Who better to serve you than a person who drives a Volkswagen themselves.
Our main concern in the sales department is your needs. By going the extra mile for our guests we achieve higher customer satisfaction and create lifetime guests. Our sales department is staffed with long-time Volkswagen certified salespeople managers and finance professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 53 reviews
October 31, 2012
i felt insecure about buying a new car but David comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy!!! and will recomend them to everyone i know, thank David!!! More
by Alex Ruiz
Employees Worked With
David Sepulveda
October 31, 2012
I have been a loyal Lexus buyer for over 15 years. When I began to do some research regarding Volkswagen I was intrigued and found myself at Puente Hills Volkswagen drilling a young salesman with questions. began to do some research regarding Volkswagen I was intrigued and found myself at Puente Hills Volkswagen drilling a young salesman with questions. Drew Williamson was able to answer all my questions and on top of that teach me a thing or two about the vehicle, that I had not learned during my research. When it came down to the negotiations aspect of the deal it was easy and fair. I think I was the one that gave them a hard time. My husband and I are finicky and the staff at the dealer was professional, courteous and no hard-sell was necessary. In this day and age when a buyer can come in with knowledge of what to do to purchase a vehicle, it helps that the dealer your working with is transparent and able to provide service with courtesy. I ultimately leased two CC's and my husband and I are enjoying them. The service department called us to remind us of our 1000 mile courtesy check up and we were pleased to feel that they do follow up calls to maintain us as part of the Volkswagen family. To date I have highly recommended the salesman (Drew Williamson) and the dealer to family and friends which has resulted in several successful and happy buyers. More
by Ivaever
Employees Worked With
Drew Williamson
December 28, 2010
We leased the V.W GTI, a week later they call us and ask to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the dam to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the damage is 1300 and will not return our down payment w...hich just happens to be the amount of the damage (according to them). We explained we have full coverage, they need to take it up with Mercury. They refused to look at the proof of insurance. I had to file a claim, the insurance adjuster will go to the dealership tomorrow to inspect the damage. I REALLY hope they allow my insurance carrier to inspect the car. Bottom line...they say if the car is not fixed they will not return our down payment. They will not allow us to speak to upper management, they always say they are not available. We have been speaking to David Sepulveda, he is the Sales Manager. This isn't fair, the deal fell through AND they kept our money. We were approved for a Mini Cooper, we can't even pick it up because of the money due to us. We had to rent a car, it's been a bad experience all the way through. More
by kazumicat
Employees Worked With
David Sepulveda
