Pugmire Ford of Cartersville

Excellent experience with a new car purchse I worked with Mike in July, 2016 as we purchased a new car for our family. He was very knowledgeable, and worked with us on the price. We got an excel I worked with Mike in July, 2016 as we purchased a new car for our family. He was very knowledgeable, and worked with us on the price. We got an excellent deal, and are still very happy with our purchase several months later. The level of quick, individual attention that you get from a small town dealer is hard to find in large cities, such as Atlanta. This is the first small town dealer that has ever sold us a new car, but I am sure we will return to Pugmire we need a new vehicle. As an aside, Pugmire just opened up a brand new showroom next door to their old location! More

Pam always gives GREAT customer service. I have been a customer for several years, the customer service is always great, would never take my vehicle anywhere else. Whenever I need any type of I have been a customer for several years, the customer service is always great, would never take my vehicle anywhere else. Whenever I need any type of work on my Escape all I have to do is call Pam and she get's me into the shop right away. Pam has always been very courteous and helpful when I have questions or concerns. More

Always a great experience! I have been taking our vehicles to Pam for years! Their service department is awesome! Pam always goes above and beyond to make sure we are happy! I have been taking our vehicles to Pam for years! Their service department is awesome! Pam always goes above and beyond to make sure we are happy! More

Excellent Customer Service Everytime I bring my car to Pugmire I receive excellent service. The ladies are friendly, helpful, and I am in and out in no time! I would recommend t Everytime I bring my car to Pugmire I receive excellent service. The ladies are friendly, helpful, and I am in and out in no time! I would recommend them to everyone! More

1 Week Brake Job...Maybe Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest update, which i have called for 3 times, it may or may not be ready today. They stated someone would call back at 3:00. Expected a lot less time and a lot better service. The only definite I have heard from Pugmire is "I don't know". Dealerships that value customers are proactive; they will call you and let you know whats going on if there is a delay. They also have someone to answer the phone. More

Could not get service dept to answer the phone After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who ca After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who can't or won't support the ford owner I Called back to vent and chose to go to sales who answered on first ring! I was offered the "I guess they're covered up" excuse but that fell flat with me You'll sell them but won't service them right? More

Horrible Customer Service All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the ar All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the area and only get my vehicle serviced at at dealership. I'll go somewhere else where they take care of their of their customers!! First time customer-Last time customer. More

Piece of Crap car I went to Pugmire in August of last year with my grandmother to get my first car. Since then it has been in the shop 7 times for the same problems ove I went to Pugmire in August of last year with my grandmother to get my first car. Since then it has been in the shop 7 times for the same problems over and over again. I am only 19 so I am unable to get a "rental" car from them so initially they were giving me a "loaner" car, now they say they have changed insurance and no longer can give me a car to drive while mine is being fixed. The car won't crank half the time, it shakes and shudders and nearly gets me killed every time I drive it. They do nothing to help you try and get the car fixed and always say they don't have control over service or there's nothing more they can do. They pretty much laugh at you every time you have to come back and try to get a car from them to drive. I would NEVER recommend this dealership to anyone. More

Disappointed Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will NOT be coming back here. More