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Pugmire Ford of Cartersville

Cartersville, GA

Overview
Employees
Reviews
Vehicles
4.4
296 Reviews
Your Atlanta Area Ford and Lincoln Dealer Pugmire Automotive Group is one of Atlanta's and north Georgia's oldest and most respected new and used car sales dealerships. We carry a full line of new Ford and Lincoln cars, trucks and SUVs and a wide variety of pre-owned vehicles. With more than 50 years of auto sales experience Pugmire is the right choice for your next car or truck. After the sale depend on Pugmire to maintain your Ford or Lincoln at our world-class Service Centers in Marietta, Cartersville, Carrollton or Bremen, GA.
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352 N Tennessee St

Cartersville, GA

30120

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Showing 296 reviews

September 29, 2026

The employees are professional and friendly from the parking lot to the door. I felt welcomed; more than just a number to service. More

by MHOPKINSDAVIS
Recommend Dealer
Yes
Employees Worked With
Pam
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Sep 30, 2026 -

Pugmire Ford of Cartersville responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.

September 28, 2026

He was great at first but I never got a good explanation in writing of my transmission needing to be replaced. This was very unexpected and kind of a life altering diagnosis for a 10 year old car that's bee More

by kateturnerStudio
Recommend Dealer
No
Employees Worked With
Rick
Print
Sep 30, 2026 -

Pugmire Ford of Cartersville responded

Thank you for your feedback. I am truly sorry that your experience ended on a frustrating note, especially when dealing with an unexpected $8,300 transmission replacement. We understand why a brief, two-sentence email felt impersonal after the great service you received initially. We always aim to provide thorough, transparent explanations for major repairs, and it is clear we missed the mark in communicating this to you in writing. I also apologize that our team member was distracted on the phone and couldn't give you the direct, face-to-face attention you deserved when you picked up your car. We take your feedback seriously to improve our communication. If you are open to it, please reach out to us directly so we can provide the thorough explanation you should have received from the start.

September 28, 2026

Just repair my truck they messed up I think they don't know what to do right now maybe they'll figure it out More

by Pauleddie
Recommend Dealer
No
Employees Worked With
Pam
Print
Sep 30, 2026 -

Pugmire Ford of Cartersville responded

We are truly sorry that you are frustrated and feel we haven't met your expectations with your truck. We want to make this right and ensure your vehicle is fully repaired and running properly. Please reach out to our service manager directly so we can discuss the current status of your truck and get this resolved for you as quickly as possible.

September 27, 2026

Quick response and great customer service Made the recall experience very easy for the customer More

by mrsamywill
Recommend Dealer
Yes
Print
Sep 30, 2026 -

Pugmire Ford of Cartersville responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.

September 26, 2026

Didn't fix my truck. Said it was normal but still hard shifts up and down More

by jordangani99
Recommend Dealer
No
Employees Worked With
The service team
Print
Sep 30, 2026 -

Pugmire Ford of Cartersville responded

Hi, we understand your frustration with how your truck is shifting. During our inspection, our technicians evaluated the transmission operation against the manufacturer’s baseline specifications, which is why it was noted as operating within normal parameters at that time. However, we never want you left feeling unheard or driving a vehicle that doesn't feel right to you. We’d like the opportunity to take another look, perhaps with a second technician or a ride-along so you can show us precisely what you’re feeling. Please reach out to us directly so we can schedule a follow-up appointment.

September 26, 2026

Pam as always makes sure I am taken care of and helped in this difficult situation for me More

by Flynn123
Recommend Dealer
Yes
Employees Worked With
Pam
Print
Sep 30, 2026 -

Pugmire Ford of Cartersville responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.

September 25, 2026

Very friendly They were helpful and knowledgeable and got me in and out in a timely manner More

by kevans12
Recommend Dealer
Yes
Employees Worked With
Idk.
Print
Sep 25, 2026 -

Pugmire Ford of Cartersville responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.

September 23, 2026

Very friendly and courteous staff. Stacey was great to work with. I did not feel pressured and had a good experience. More

by Todd lowery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lanny Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Adkins
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Sep 25, 2026 -

Pugmire Ford of Cartersville responded

Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.

September 22, 2026

Polite, courteous on time service accurate estimates of time waiting. Repairs complete. You’ve got one happy camper here. More

by Macdavideo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Print
Sep 25, 2026 -

Pugmire Ford of Cartersville responded

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.

September 20, 2026

I am rather disappointed that I don't think my truck is fixed. You kept it for over a week and your tech stated that he couldn't replicate the problem. I brought it in one day and talked with Ryan and show More

by khtmba
Recommend Dealer
Yes
Employees Worked With
4
Print
Sep 21, 2026 -

Pugmire Ford of Cartersville responded

Thank you for sharing your feedback. We’re sorry to hear that you’re still experiencing an intermittent issue with your truck after having it with us for over a week. We understand how frustrating that can be, especially when you took the time to demonstrate the window issue to Ryan and he was able to see it occurring. We recognize that intermittent problems can be difficult to duplicate, but we also understand that not being able to replicate the concern doesn’t make it any less frustrating for you. We appreciate your patience and the opportunity to work toward getting this resolved properly. Please reach out to us directly so we can discuss the next steps and make sure your concern receives the attention it deserves.

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