Purvis Ford Lincoln, Inc.

Collision/ Body shop very professional I have put my trust in Purvis Ford when buying new and used vehicles. This was my first experience dealing with the body shop. What a experience deali I have put my trust in Purvis Ford when buying new and used vehicles. This was my first experience dealing with the body shop. What a experience dealing with Robin and her entire team. Went above and beyond to make sure I was happy from start to finish. I will always recommend Purvis Ford for sales, service and body shop. Great to deal with a professional company. Thanks Lee Miner More

Inspection The service was very outstanding and done thoroughly this was for the car annual inspection the workers were very knowledgeable thanks for a job on m The service was very outstanding and done thoroughly this was for the car annual inspection the workers were very knowledgeable thanks for a job on my 2011 Ford Escape was great More

I was a slow deciding customer I was a slow deciding customer and everyone (especially Purcell Draper) was patient and helpful. Overall, I was pleased with everyone I encountered I was a slow deciding customer and everyone (especially Purcell Draper) was patient and helpful. Overall, I was pleased with everyone I encountered though out the process. Once I finally made my decision they were quick to help me finish the process, I even changed vehicles in the 11th hour and it did not phase them. Very professional and pleasant More

It was very good as usual and the wait time was less than I I had a 10:45 appointment and I got there at 10:00. Matt got out there before I got out of my Truck and took me right in! I have a 7 year service I had a 10:45 appointment and I got there at 10:00. Matt got out there before I got out of my Truck and took me right in! I have a 7 year service agreement so there was no charge. I waited for my Truck and it was only an hour and 15 minutes Which I thought was very good. More

Very friendly. Listen to my concerns and fixed my car to my complete satisfaction!! Very happy I bought my car from Purvis. Love my Edge! my complete satisfaction!! Very happy I bought my car from Purvis. Love my Edge! More

This was a recall and warranty appt. Went smooth and faster than I expected. Got to visit with Taylor Clark. We have bought 3 new cars from him since 2015 faster than I expected. Got to visit with Taylor Clark. We have bought 3 new cars from him since 2015 More

Service was completed I called for an appointment November 11 and they indicated it would be November 16 until they could get the Escape in for service. I was going to visi I called for an appointment November 11 and they indicated it would be November 16 until they could get the Escape in for service. I was going to visit my daughter out of state so I could not get the car in for service. When I returned I called for an appointment November 21 and it was November 26 before the car could be serviced. It seems to me to be completely unsatisfactory to take 5 days to get an appointment what if it was a critical failure and only vehicle someone had to drive for work. I have had several Toyota vehicles and never had appointment more than one day off. Additionally the Escape has had two services in 7,000 miles the first at a little over 100 miles. The service personnel indicated they had never seen that failure in any vehicle at 100 miles. Is this the quality from Ford? Well I know my next vehicle will be another Toyota I thought I would buy American again after having 3 Toyota's but I would never recommend or buy American again I am almost afraid to drive the Escape because what could go next. More

Just moved to Fredericksburg and was looking for a Ford/Lincoln dealer to service my cars. Made appointment pretty easily. Arrived at Dealership 15 min before my appointment,sat in my Explorer for 25 Ford/Lincoln dealer to service my cars. Made appointment pretty easily. Arrived at Dealership 15 min before my appointment,sat in my Explorer for 25 min waiting for the advisor Mr Simms. Dropped off vehicle and went home. Never received a call to let me know my vehicle was ready. I will make the trek back to Ted Britt an hour and 15 min away. More

Excellent Car-Owner-Friendly Experience at Purvis Ford The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that are interested in getting your car serviced in the minimum amount of time; however, ensuring that quality work has been performed. When you drive in with your car, you are greeted immediately as if you are the only customer in the service entry-way. This department is a Very Busy part of the dealership; however, my wait is never longer than necessary for service to be performed. I am always pleased with my experience, and helpfulness of the employees in the Service Department at Purvis Ford. More

Annual Inspecton made easy Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .L Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .Love Purvis Fod More