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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
451 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 451 reviews
January 11, 2023
Taking a vehicle in for diagnosis and possible service can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great pe can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great people there are what make the dealership a great place to visit. They understand and can relate to customers just as though they themselves were having the work done. Very attentive to needs and always wanting to know if everything is ok. I commend the fine service department at Purvis Ford More
by sean.oneill
January 10, 2023
We were told if we paid for the diagnostics that we would know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The promises we were told in the beginning never happened. I would never return to this dealership. I have bought several brand new vehicles from them in the past at least for brand new, but that has come to an end after this. More
by Gsbhatch
Employees Worked With
Other Employees :
Never got all the names , Daniel Mullins
January 04, 2023
Purvis Ford always takes care of both my mustang & Ford 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 More
by Lynn Dubey-Winans Fredericksburg Va
January 03, 2023
My car sat there for one week without any diagnosis. Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership might be short handed but they should have let me know up front that it would be awhile before they could look at my vehicle. That way I could have had it towed away much sooner. More
by Ryan
Employees Worked With
Kevin
December 31, 2022
Excellent, timely and professional service. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. More
by Ron
Employees Worked With
Troy Robb
December 09, 2022
It took MUCH TOO LONG (nearly 4 hours) to effect an oil change, annual inspection and tire rotation. I was initially informed it should take about 2 hours. Why wasn’t I informed about this when I brought t change, annual inspection and tire rotation. I was initially informed it should take about 2 hours. Why wasn’t I informed about this when I brought the car in at 7:30 AM? More
by wmmwerner
Employees Worked With
Don’t know
November 10, 2022
Excellent service, I give 10 stars. Thanks to Troy and my Technician for superb customer service. I highly recommend Purvis Ford. Fixed my problem which was not an easy task. Thanks Thanks to Troy and my Technician for superb customer service. I highly recommend Purvis Ford. Fixed my problem which was not an easy task. Thanks to Mutt, my friendly shuttle driver. Great service! More
by Ron
Employees Worked With
Troy Robb, Mutt Shuttle Driver
October 04, 2022
Purvis Ford has always, and continues to do so, provided excellent service. Even when shorthanded they attempt to satisfy each customer's needs. excellent service. Even when shorthanded they attempt to satisfy each customer's needs. More
by wwski
October 01, 2022
Returned my vehicle ($235 charge) and problem not completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folk completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folks over a period of about a month and still had to explain the problem again when I picked the vehicle up. The only information was in the computer was from my first visit, before I replace the plugs and battery. More
by opayne
Employees Worked With
Unkown - the last one was Mike something.
