Andrew Smith

Great service. Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service dep Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service department at Purvis Ford. More

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Great Service. Timely and easy to work with. They took me right in, set everything up and went right to work. Timely and easy to work with. They took me right in, set everything up and went right to work. More

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Excellent service from the entire team. Salesman Purcell Draper, finance Kathy Smith and the service personnel and the general manager Dave Eddie. I’ve been trading with this dealership fo Salesman Purcell Draper, finance Kathy Smith and the service personnel and the general manager Dave Eddie. I’ve been trading with this dealership for more than 20 years and have had great service and highly recommend them for new and used vehicles and the service department. More

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Appointment time was 7 hours before vehicle was worked on. Purvis Ford appointment times are a joke. on. Purvis Ford appointment times are a joke. More

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I have been buying my vehicles and having them serviced by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in for service. It appears the service department when I took in on Satuday morning was woefully understaffed. When my vehicle was finally ready, I observed the Service Manager was doing everything on his own. The cashier did not show up for wok. This obvioulsy slowed things down a bit. Purvis really needs to revamp its Service Department to ensure they are fully staffed when they are open, and offer swift and reliable service. More

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Great service , and done on time and correctly . I do all my service work with Purvis on all my vehicles. I do all my service work with Purvis on all my vehicles. More

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Service was fine. Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and ha Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and half to get the service completed. At least there wasn't an up-sale attempt at this service. More

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Great service. Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly More

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Went out of their way to ensure a warranty repair was done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They a done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They addressed all of my concerns. More

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We were told if we paid for the diagnostics that we would know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The promises we were told in the beginning never happened. I would never return to this dealership. I have bought several brand new vehicles from them in the past at least for brand new, but that has come to an end after this. More

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