Putnam Mazda

I recently purchased a car here, and I couldn't be more delighted with the entire experience. Duchih helped me a lot! He is really nice and patient. I got a good price from him! delighted with the entire experience. Duchih helped me a lot! He is really nice and patient. I got a good price from him! More

I started talking with Dominic (this is second Mazda purchased through Dominic) early October on the Mazda best suited for my family needs. Through numerous phone conversations we narrowed from Mazda3 t purchased through Dominic) early October on the Mazda best suited for my family needs. Through numerous phone conversations we narrowed from Mazda3 to CX-5 to ultimately the CX-30. Then came several test drives for me and my family. Meanwhile Dominic went on medical leave. Forever helpful, he arranged for financing, set the agreed price, introduced me to Duchih--- all done remotely! Just bought a CX-30 from Duchih last Monday. When I arrived the car was washed and prepped. We went through everything listed on the invoice and it was missing one item. Duchih had the missing item installed. Great buying experience. He stayed with me throughout the finance process. Most importantly, he showed me how to adjust the Mazda to my preferences. Duchih walked me through the Mazda connect and tailored the car to me. Great car, great buying experience. More

Putnam told me I needed work that I didn't need. They said I needed new transmission mounts, that they were bad....on a 6 y.o. MazdaSpeed 3. That seemed a little off to me so I took the car to an in They said I needed new transmission mounts, that they were bad....on a 6 y.o. MazdaSpeed 3. That seemed a little off to me so I took the car to an independent & told them to check EVERYTHING w/o telling them what Putnam said. They said all was fine. "Are you sure? Yes. What about the transmission mounts? They are fine, we checked them. Can you check them again, please? Sure. Yep, the mounts are fine!" Since that experience I've not been back. They treated me dishonestly after years of service and this is where I purchased the car! I hate pulling the gender card but I have a lot of experience with men thinking I don't know anything about cars. I do. I've helped rebuild 3 Porsche engines which is more than what a lot of men can say. Stay away from this dealership. In my experience they can't be trusted. More

Great customer experience! I had done quite a bit of research on the 2019 MX-5 Miata RF beforehand, and decided to go to Putnam Mazda because they had the Machine Gray with Aubu I had done quite a bit of research on the 2019 MX-5 Miata RF beforehand, and decided to go to Putnam Mazda because they had the Machine Gray with Auburn Napa Leather interior that I really wanted and were close by. Nestor responded with a quote that I knew was fair and made an appointment that day for a test drive. When I arrived, Nestor had gotten the car washed and ready for a drive. He was so informative, personable, patient, and didn’t give me the hard sell—which I really appreciated because It gave me the space I needed to think clearly about how I wanted to proceed. Ever step of the purchasing experience was easy, every question and concern was answered, and I left feeling confident that I had made the right choice and would be taken care of. I’m a longtime Lexus owner and this was my first experience with the Mazda brand. Now I’m a fan, both of the car and the brand itself thanks to the wonderful service from Nestor and the team at Putnam Mazda! More

"I'm not trying to rip you off!" When Salesperson Gary said that for the 3rd time as I questioned the financing numbers, the second yellow flag went up. We'd already waited 20 minu When Salesperson Gary said that for the 3rd time as I questioned the financing numbers, the second yellow flag went up. We'd already waited 20 minutes for the test drive car, despite communicating with Gary over a week and giving our arrival time. And when we returned from the test drive, and Gary insisted "turn in right here!" despite a truck blocking the driveway, there was a slight scrape under the front bumper as a result. We asked to have that buffed out and Gary said "No, that'll be $100". we say 'You're kidding, right?! How petty!' Gary says "if you break something in the store, you bought it." Our response "Not the stores we shop at!" Oh Gary, you just blew a $35K sale! What bad customer service. Any salesman would have closed right then & there...The correct response to 'buff it out' is "Of course, we'll take care of that right now (got 3 guys in the body shop) while we do our papers!" Squeezing us for $100...EVERYONE who hears that story is truly amazed. Gary, we went elsewhere for the identical car with a lease $21/month less that yours because you neglected to ask if we qualified for the loyalty discount...So 'Thank You, Gary!' You helped us find the best deal! More

Bait and switch Watch out for the bait and switch. Was quoted a price from the internet manager. Confirmed price. Went to purchase vehicle. Other manager said it was Watch out for the bait and switch. Was quoted a price from the internet manager. Confirmed price. Went to purchase vehicle. Other manager said it was to low. Classic bait and switch. What's next? Take my car keys so I cant leave? Sleazy way of doing business. And if it was a incorrect quote they had multiple attempts to make me aware, but chose not. That way they can get you on the lot. Try Fremont Mazda, $200 they will beat a quote by! More

Won't give out any info until you're in person I chose Putnam because they had a good reputation on google. I live 30 miles from them, but chose them over the one that is 3 blocks from my house spe I chose Putnam because they had a good reputation on google. I live 30 miles from them, but chose them over the one that is 3 blocks from my house specifically because I wanted a good purchasing experience. However, as soon as I started dealing with their internet manager Gary I got the same old runaround -- he wouldn't give me a quote that actually detailed what the dealer is selling the car for, only a vague monthly payment. Not a dealership that values transparency or customer experience, and not a dealership that is prepared for dealing with customers in a digital environment. Do not recommend. More

Awesome Experience! Great service. Gary from sales made made it really easy purchasing a new car. He was very informative and kind. He was very detailed about the car and Great service. Gary from sales made made it really easy purchasing a new car. He was very informative and kind. He was very detailed about the car and its features. Overall very helpful. He even offered us snacks. More

A gem in the rough I received a quote from Michael Yums on my Mazda 3 that I had to confirm with him more than twice to make sure there's no mistake as it was so much lo I received a quote from Michael Yums on my Mazda 3 that I had to confirm with him more than twice to make sure there's no mistake as it was so much lower than others. In addition, Michael was the only dealer out of the 6 Mazda dealerships, ranging from Salinas to Tracy, who consistently negotiated with me on the price I told him I wanted, which was pretty low. He came back to me with quotes that beat everyone else (some haggling occurred here) and we were eventually able to close on a deal pretty quickly. With the numbers he gave me it was a no brainer; it was actually lower than I had expected. Even on my way to the dealership, I was expecting to encounter some unpleasant surprises but low and behold, that wasn't the case. I encountered a pleasant and easy going atmosphere, a clean dealership (you can tell the dealership is clean when the restrooms are well maintained), with coffee, tea and pastries for the customers in the waiting area. When I met Michael, he was very easy going and courteous and wasn't pushy; not your typical salesperson. It was a pleasure doing business with him. The finance part went by pretty quickly with some of the expected pressure, but no surprises there and it actually was quicker and smoother than I expected. Overall, I left the dealership after the purchase feeling good and not drained or stressed out as often occurs when buying a car. I highly recommend Putnam Mazda and Michael Yums! More

I Love my new 2016 MX5!! Michael Yums helped me from beginning to end with the purchase of my new MX5. He and all the staff at Putnam Burlingame were helpful, efficient and Michael Yums helped me from beginning to end with the purchase of my new MX5. He and all the staff at Putnam Burlingame were helpful, efficient and fast. I know I can call him with any further questions i may have. Having had such a good experience, I would definitely tell my friends to shop there! More