Putnam Subaru

Great experience , atmosphere, and very friendly. The sales and process was very smooth. Everyone at the dealership is friendly and very helpful. Overall a really grea , atmosphere, and very friendly. The sales and process was very smooth. Everyone at the dealership is friendly and very helpful. Overall a really great experience More

Uneeded costs I just feel that I got ripped off for a service that I did not need. Unfortunate cause they could have taken the high road, but sales guy did not bud I just feel that I got ripped off for a service that I did not need. Unfortunate cause they could have taken the high road, but sales guy did not budge on his claim that the car needed a 200 usd diagnostic. More

Always Outstanding! We have purchased two Suburus at Putnam and are planning to get a third soon. Have always had cars serviced there and love the friendly, efficient an We have purchased two Suburus at Putnam and are planning to get a third soon. Have always had cars serviced there and love the friendly, efficient and very helpful service manager, Melissa, and her assistants. Cars are always ready in a timely manner and have never had to bring a car back for mechanical problems after service. When my husband and I have questions about the newer technology ( we're seniors) they are always so patient and informative. We intend to be doing business here for another 10 years. More

Arian is the best This review is for Arian only. He went above and beyond when I had issues with the loaner car and genuinely cared about my safety and well-being. He This review is for Arian only. He went above and beyond when I had issues with the loaner car and genuinely cared about my safety and well-being. He was also very responsive with great communication and timely follow-up. He is the reason I will go back to Putman for service. More

Fabulous Service! I know that when I bring my car in for service, I'll be taken care of. They are prompt, communicative, and friendly. Sidino is wonderful! I know that when I bring my car in for service, I'll be taken care of. They are prompt, communicative, and friendly. Sidino is wonderful! More

Great routine service Our experience with the service department at Putnam Mazda was excellent. We went in for our 10000 mile routine service. They were friendly, professio Our experience with the service department at Putnam Mazda was excellent. We went in for our 10000 mile routine service. They were friendly, professional, efficient, and honest. They said the car would take 1.5 hours and it was ready as quoted. This was our first time using Putnam Mazda and we will be back! More

Dishonest and do NOT care about customers Bought a brand new Subaru Outback - turned out that the front windows didn't work. They had the car for almost two weeks trying to fix it. I got a d Bought a brand new Subaru Outback - turned out that the front windows didn't work. They had the car for almost two weeks trying to fix it. I got a different story every time I called about what was wrong, as well as deadlines that they didn't meet. They rarely if ever followed up with me, requiring me to constantly call them to get updates. They acted like I was a pest the whole time. Finally get the car back and there are now two dents in the car and they won't return my calls. Shady, shady dealership and service department. More

Friendly, efficient, customized service I took my Mazda3 to the Burlingame Putnam Mazda service center for its first 6-month service. Although I did not purchase my Mazda through their sal I took my Mazda3 to the Burlingame Putnam Mazda service center for its first 6-month service. Although I did not purchase my Mazda through their sales department, they still treated me with so much respect and friendliness. I am 100% pleased to have them as my local Mazda service center and I can rest assured they will keep my car in tip-top shape without much effort on my part. They took are of all the Maintenance Service Contract paperwork. Highly recommended Service Center! More

Good service Harry was very professional and knowledgable. However, one problem was that the technician who worked on my vehicle did not fully charge my Pacifica Harry was very professional and knowledgable. However, one problem was that the technician who worked on my vehicle did not fully charge my Pacifica Hybrid after service even though the service sheet stated it was charged. I suspect he/she was rushing to the next car and thus did not properly finish the electric charge. More

No customer service. I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate it. I called to see if my car was ready, waited on hold then left a message with my rep., no call back for 2 hours. I don't remember his name. (John I think) By the time he told me my car was ready, it was too late to get there in traffic. More