Putnam Subaru

No customer service. I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate I feel like you get no personal service there. The customer service reps do not seem to care. I have had the same problem but they cannot replicate it. I called to see if my car was ready, waited on hold then left a message with my rep., no call back for 2 hours. I don't remember his name. (John I think) By the time he told me my car was ready, it was too late to get there in traffic. More

Excellent service Just dropped my vehicle and all is done in 1 hour. The staff was very good and explained everything in detail . Finally got a excellent service done f Just dropped my vehicle and all is done in 1 hour. The staff was very good and explained everything in detail . Finally got a excellent service done for my vehicle More

I thought that I had an electric issue with my car since eve I had an issue that had me really worried about my car for almost a month before I stop by at any other place I thought I would just take it to the de I had an issue that had me really worried about my car for almost a month before I stop by at any other place I thought I would just take it to the dealer and I was so lucky that I took my car to putnam in Burlingame The service was very nice and awesome they only changed my remotes and the service was $100 only. More

Great service The dealership provides prompt service with clear estimate of time and cost. It's very conveniently located near a train station for Drop off and pick The dealership provides prompt service with clear estimate of time and cost. It's very conveniently located near a train station for Drop off and pick-up More

Always a satisfied customer I drive from Palo Alto to bring my Subaru here for service because I am always greeted warmly and taken care of. There is a clean and bright waiting a I drive from Palo Alto to bring my Subaru here for service because I am always greeted warmly and taken care of. There is a clean and bright waiting area with coffee and pastries, and it's a great place to get work done while I wait for my car. More

Putbam Mazda Review One of my best dealership experiences so far. Our sales person was Dominic and he was very helpful, took his time with the test drive, explanation of One of my best dealership experiences so far. Our sales person was Dominic and he was very helpful, took his time with the test drive, explanation of the vehicle and wasn't pushy to make the sale. Will definitely recommend Putnam Mazda to friends and family. More

Very satisfied A happy and satisfied customer at the end of the day. Michael Yums and Steven Barthold were helpful and did really well in answering most of my questi A happy and satisfied customer at the end of the day. Michael Yums and Steven Barthold were helpful and did really well in answering most of my questions. More

A gem in the rough I received a quote from Michael Yums that I had to confirm with him more than twice to make sure there's no mistake as it was so much lower than other I received a quote from Michael Yums that I had to confirm with him more than twice to make sure there's no mistake as it was so much lower than others. In addition, Michael was the only dealer out of the 6 Mazda dealerships, ranging from Salinas to Tracy, who saw that I was a serious buyer, even when the numbers I presented to him were low. He came back to me with quotes that beat everyone else a couple of times (some haggling occurred here) and we were eventually able to close on a deal pretty quickly. With the numbers he gave me it was a no brainer. Even on my way to the dealership, I was expecting to encounter some unpleasant surprises but low and behold, that wasn't the case. I encountered a pleasant and easy going atmosphere, a clean dealership (you can tell the dealership is clean when the restrooms are clean and well maintained), with coffee, tea and pastries for the customers. When I met Michael, he was very easy going and courteous and wasn't pushy, not your typical salesperson. It was a pleasure doing business with him. The finance part went pretty quickly with some of the expected pressure, but no surprises there and it actually was quicker and smoother than I thought. Overall, I left the dealership after the purchase feeling good and not drained or stressed out as often occurs when buying a car. I highly recommend Putnam Mazda and Michael Yums! More

We were very satisfied with the service We received first rate treatment and service from start to finish. The lounge, with sundry coffee and tea offerings, sweet roles, and fresh fruit made We received first rate treatment and service from start to finish. The lounge, with sundry coffee and tea offerings, sweet roles, and fresh fruit made the shorter than anticipated wait for our car service very enjoyable. Many thanks More

On time, Friendly, Thorough. Did what they said they were going to do. I feel like I can call and get help promptly if needed. Did what they said they were going to do. I feel like I can call and get help promptly if needed. More