Quality Auto Center of Springfield

terrible, false advertisments of pricing unattentive staff. Pretty simple. If you advertise a vehicle online or on one of the car search engines, at a minimum state that your dealer fee is in addition to the li Pretty simple. If you advertise a vehicle online or on one of the car search engines, at a minimum state that your dealer fee is in addition to the listed price. Realize your customers use the maximum price search options for a reason, not to just have you pencil whip us after we take the time to contact you and research the cars. Most importantly if there is a HUGE fee like a warranty "certification" that will run the customer thousands of dollars, that needs to be in the original advertised price, not hidden and disclosed later. That is misleading at best and against the law at worst. Many dealers try to mislead their customers with the $600-$1000 dealer or document fees added in after a negotiated or advertised price, but this place is the first one I have ever seen that tried to tack on a $3400 verification fee plus a $500 dealer fee! So basically they used a KBB "fair or good" price to lure the buyer in and then jack up the price over $4000 when you get a break down of the actual price (this is on a $25,000 vehicle). I would never buy from an dis-reputable dealer ship like this, but felt at a minimum that warranted a thorough review. I am not going to list the employees because I don't want to flame someones name here when its most likely a policy passed down from ownership or management. More

Deceptive lawbreaking scammers While working on an out-of-state deal with Harry I requested the total amount out the door with taxes documentation fees title and everything and I wa While working on an out-of-state deal with Harry I requested the total amount out the door with taxes documentation fees title and everything and I was given one price two times I went over that same conversation with the finance manager who gave me the same pricing and then with the general manager when I received my purchase order while sitting at my financial institution to send a payment, the purchase order got faxed over approximately $5,000 higher then what was advertised on multiple websites and discussed over the phone, the price I was given included TrueCar pricing several different Craigslist ads that were ran cars.com cars for sale they all listed the car at 34,928.00 the purchase order was over $39,000 just for the vehicle alone. So I contacted the general manager who said that the price difference was due to the certified warranty and all the advertised sites the car was being advertised with a certified warranty nowhere in any of the advertisement did it state the price of the vehicle being sold had an additional $4,965 certification attached to their advertised price. I called to speak with the general manager who told me that that's what the price was and the car had been sold to someone else even though I had left a deposit on the vehicle. I asked if I could speak to an owner and his reply was the owners are retired the only one I can speak with is him he handles everything. I would still like to know if somebody owns that place I'm sure I will find out soon enough however if you are the owner and you're reading this please feel free to contact me I'm sure your general manager still has my information I'd love to hear from you. I would give this dealership a negative 10 rating More

Avoid this place like the plague! Where do I start? This place is a complete scam! Saw a BMW listed online that we were interested in and drove 3 hours to go purchase it. When we got t Where do I start? This place is a complete scam! Saw a BMW listed online that we were interested in and drove 3 hours to go purchase it. When we got there and sat with a salesman we were told there is an extra $3,600+ in additional fees to certify and warantee the car and that doesn't include sales tax and other fees. We tried to make 3 different deals with them and every time they came back with a higher price we agreed because we really wanted the car. The last price the manager agreed to and told the salesman to do the paperwork. All my information was taken and we thought everything was good and we would leave with a car... BUT NO! The salesman came back and told us that they made a mistake and that they paid more for the car than they realized and they can't sell it for what we agreed to. I asked them for my application to leave with or to watch them shred it. They then told me that they had to keep it on file because they ran my credit! xxx?! They knew they weren't going to sell us the car but they ran my credit?! (I have an excellent credit score and didn't want the ding on it). We were livid and started to let them know that they were a rip off and that they have bad customer service. They finally let us talk to the general manager who made a call and came back and told us that he got approval to sell us the car at the agreed on price but they didn't have the title and wouldn't have it for 30-90 days. xxx? Who sells or buys a car without a title? Needless to say we walked out of there after over 4 hours with no car. PLEASE STAY AWAY FROM THIS PLACE!!!!!!!!!!!! If I could give it 0 stars I would! More

They’re great! They’re really great here! Besides purchasing my vehicle from them, I will continue to have all servicing done by them as well! Even though I have a B They’re really great here! Besides purchasing my vehicle from them, I will continue to have all servicing done by them as well! Even though I have a BMW place 5mins away, I’d rather take the 45min drive to Quality! Marilyn & Maria were extremely courteous & helpful since day 1! They go out of their way to assist in all of your needs! They make the little bit of wait time wonderful! I have already recommended Quality Auto to a few of my friends! Thanks Quality Auto for being great!!! More

I have been flimflamed First I will tell you that the my initial review was a five star and a very nice review. When I was buying the car I was told that it had a 10 year an First I will tell you that the my initial review was a five star and a very nice review. When I was buying the car I was told that it had a 10 year and 100,000 miles warranty. I had no option of purchasing my own warranty privately. I was told that the car was precertified and I had to purchase the warranty in order to buy the car. I did not expect to spend approximately $4000for what was basically a 3 and 1/2 year, 38,000 mile extended warranty. I believe it was deceptive on their part. I have had numerous compliments, asking where I purchased the car, but I am unable to recommend Quality Auto Service due to this fact. Beware! Do not buy here! More

Very Disappointed I recently purchased a Mercedes Benz GLA from Quality Auto Center and my buying experience with Andy and Juan was amazing! They were both great salesm I recently purchased a Mercedes Benz GLA from Quality Auto Center and my buying experience with Andy and Juan was amazing! They were both great salesman and were very transparent with me as a first car buyer. My issues started once I realized my temporary plates were about to expire and the dealership began to give me the run around. I have given Maria several calls regarding the plate, been on hold for over 10 minutes on 5 different occasions, and been told by that Maria would give me a call and SHE NEVER DOES! I understand that things happen but I believe it’s very important to communicate with your customers. I also tried to get in contact with Sam, the finance guy who promised me that I won’t have this issue and the issue only occurs with out of state customers... He also said he will call me and never did. I’m writing this review in an effort to get response from the dealer and warn future customers about this reoccurring issue. I will update my review once I get my plates as I have been expired for 2 days now, and forced to take Uber to work More

Do Not Purchase Vehicle At This incompetent Place Location is over an hour one way from my house. My Temp license tag expired. Instead of receiving a call telling me my tags were in, I had to bring th Location is over an hour one way from my house. My Temp license tag expired. Instead of receiving a call telling me my tags were in, I had to bring the car to them so they can take picture of the VIN. I called left me message asking what was going on. Dealers did not return my phone calls. Secretary had the nastiest attitude. I paid for my car and was unable to drive it but they were the one with an attitude. This place should really be out of business. Do yourself a big favor DO NOT purchase your car at this dealership. They should be ashamed of themselves calling themselves "Quality Auto Center" what a joke. More

Horrible and unprofessional Hands down the most unprofessional and unprepared dealership i have ever been to in my life... traveled 50 miles called ahead and they had no idea wh Hands down the most unprofessional and unprepared dealership i have ever been to in my life... traveled 50 miles called ahead and they had no idea who I was upon arrival... car wouldn't start due to dead battery , worn, damaged and mix matched tires on vehicle. Check engine light on and was told oh it's nothing only because of the battery. Overpriced unreliable cars basically a lemon lot More

BUYERS BEWARE!!! This Place Has Shady Sale Practices!!!! In Summary, On 12/2 I financed a car with $6500 down cash from dealership. Upon purchasing noticed some issues which Dealership promised to fix. On 12 In Summary, On 12/2 I financed a car with $6500 down cash from dealership. Upon purchasing noticed some issues which Dealership promised to fix. On 12/3 I picked up car and car was clear of 1/3 issues and made more promises regarding the other issues. On 12/22 car starting over heating with engine problems and dealership was contacted then next day. I advised of issue and was told to bring in car for repair after several complaints to the dealership staff. They kept the car for about 3 days. Returned car clear of issue. The following week the car started to have the same initial issue I was told that was completely fixed in addition to electrical issues when raining causing safety concerns. I could not pass inspection on the vehicle so I took it to an authorized proguard warranty shop who had the equipment to hook up the car and I didn't pass because it was deemed 14 out of the 28 diagnostic tests had multiple faults including airbag issues not deploying. The dealership was contacted once more and had the car a total of 9+ days. I kept getting multiple excuses and run around answers from anrepresentative at the dealership. I was eventually told to come pick up the car only to find out nothing was really fixed because the dealership never could fix the car because they did not have the proper equipment even if the are an authorized service repair shop of the after market warranty they sold me. Come to find out the warranty insurance they sold me was never contacted and made of any claims as they said they would be able to get this covered. You would at least think that you have a customer who just spent all this money and we want future business we should do what they can to get the car fixed by working with the warranty company they sold me. Additionally there were registration and title issues from the car they sold me delaying me from receiving plates. I received them 10 days after my temp tag expires. You pay a car note for a car you can't drive and yet no relief from the dealership. I feel this dealership misrespresented the sale of this car and it still can not pass inspection because of the safety and airbag concerns. I feel they have an unqualified mechanic okaying safety on vehicles when they apparently don't have the proper equipment to test vehicles diagnostically as I was told with my situation. I know I was taken advantage of and forced to sign papers with verbal promises. I am not sure of my options from others experience but any help is greatly appreciated. I feel this dealership can't be able to get away with this even though they make us sign paperwork they know customers don't fully understand. No one in their right mind would put $6500 CASH of their hard earned money down on an 18K Vehicle (that price got changed too as I see from other goggle reviews) that would give them so many issues within 30 days. You would think the dealership would care and have customer service. Forget about it.... I'm already seeking legal counsel and have filed complaints with BBB , AG office, and consumer protection. ****BUYERS BEWARE OF THIS PLACE. IT'S NOT WORTH IT YOUR TIME NOR MONEY. CONSUMERS HAVE TO PROTECT EACH OTHER FROM ESTABLISHMENTS THAT PRACTICE LIKE THIS SINCE THEY WILL NOT. SHADY DEALERSHIP! More

Best car dealership out there. I still cannot believe that there is still good dealers out there. Quality Auto Center is the only place that you should buy your next car. I purchased my 2012 BMW 750li ov that there is still good dealers out there. Quality Auto Center is the only place that you should buy your next car. I purchased my 2012 BMW 750li over there last week and could not believe the deal they gave me. They had an unbelievable price with the best car in the market.....trust me I know. I have been shopping for this car for two months and all I found was beat up cars with rip off dealers trying to sell them to me. Not a quality Auto. They gave me a car that I was proud of. The service was second to none. They serviced the car for me and detailed the car. When I saw it for delivery my jaw dropped. I was speechless. They also got me an amazing financing deal even though my credit was horrible. I got declined by 12 other car dealers. Thank you Quality!!!! You will be referred to everybody I know! I will make sure that none of my entire friends buy cars from any other car dealership !!!! More