Quality Auto Mall

Nice, Helpful, Personable, and Professional People Couldn't get my phone contacts synced by my other dealer, and when I stopped by, the salesmen,(I believe his name was John), put all of my contacts in Couldn't get my phone contacts synced by my other dealer, and when I stopped by, the salesmen,(I believe his name was John), put all of my contacts in, within 2 to 3 minutes. He was professional and courteous. Likewise, he directed me to Ed the Sync Guy, and Ed got my music playing with bluetooth, no problem. Carlos and the guys are always helpful with scheduling and explaining, and contacting you about your car. This is the next place I'm buying a car. More

great ford dealership.. get whatever you need this dealership has great people from sales to service.. if buying a car ask for eliud he was a great sales person who helped you with anything you ne this dealership has great people from sales to service.. if buying a car ask for eliud he was a great sales person who helped you with anything you needed.. i specifically wanted certain things in my truck, color, etc.. and he found a truck and got it to me asap with no problems whatsoever.. great dealership and i would highly recommend buying and getting service there.. More

Bad customer service and poor workmanship Had a Recall on my 2013 Escape. It was for a sensor. 4 days later I have electrical problems. They deny its THEIR workmanship and blamed the batte Had a Recall on my 2013 Escape. It was for a sensor. 4 days later I have electrical problems. They deny its THEIR workmanship and blamed the battery. The car is two years old and 41k miles, Alan said that the weather can affect the battery. It's early October and we had the best weather of the year. PS the car is garage kept. OK, so we go to another Ford and get the battery checked. THE BATTERY IS OK, no issues with the battery. We return to Quality, they want to charge for the diagnostic and the repair work. This is xx! They wouldn't even set up an appointment and provide a loaner even if I would agree to pay. The case is strong that they caused the electric issues but they WON'T STAND HONOR THEIR WORKMANSHIP! And niether would FORD COMPANY, I called them and they will not stand by their products! More

Dan was professional, honest and courteous. Dan was a true gentleman- would recommend him to all of my friends interested in purchasing a new car. Great experience and will go back for my next c Dan was a true gentleman- would recommend him to all of my friends interested in purchasing a new car. Great experience and will go back for my next car. More

Great Service, Great People. Dan is amazing, made me feel super comfortable with the whole process. Rob, the finance guy, was also great. They made things simple and explained eve Dan is amazing, made me feel super comfortable with the whole process. Rob, the finance guy, was also great. They made things simple and explained every step. I felt confident about my purchase.It was overall a pleasant experience. Keep up the good work! :) More

Best Experience Daniel Sanitarium was absolutely amazing, there's no doubt that everyone there was great! So helpful and knowledgeable it was the best car buying exp Daniel Sanitarium was absolutely amazing, there's no doubt that everyone there was great! So helpful and knowledgeable it was the best car buying experience I've had in a long time. More

Good Experience Very good experience with the salesman. Easy to deal with. No games. Would have given 5 stars if the dealership had followed up with notifying me tha Very good experience with the salesman. Easy to deal with. No games. Would have given 5 stars if the dealership had followed up with notifying me that my license plates were in. I called after noticing that the temp was expired. They were in but never called me. More

NO CUSTOMER SERVICE I will not give any stars. They should remove the word "Quality" from their logo. In December 2013 I had new brakes installed on my car. 4 brakes, I will not give any stars. They should remove the word "Quality" from their logo. In December 2013 I had new brakes installed on my car. 4 brakes, 4 rotors, 4 pads. That is what Allen told me. In August 2015 I called because I felt there was a problem with my front brake. I asked Allen to fax me a copy of my paperwork and he never did. I called back and spoke to Hans, who did fax the paperwork to me. While reviewing the paperwork I could not find the warrant information. I called and again spoke to Allen who advised me that the warranty was good for 2 years, no mileage limit and that I could bring it to any Ford Dealership for repairs. I called back again to ascertain what time Service opened and Hans advised me 7:00 AM. I arrived at Service and told the tech I wanted my brakes checked. He asked me where I had them done. I was surprised as I told him I had them done in Quality. Apparently, the service door on the right is not part of the Service Dept on the left, where Allen works. I've never experienced this before. I went in and started to explain the situation and another tech, Carlos Santana, came in and said he "would handle this customer personally". At which point I became suspicious. Oh, another thing. On the Service Dept on the left - service hours start at 7:00 A.M. on Saturday. The Service Dept on the right - service hours start at 7:30 A.M. I still can't figure this out. I explained the issue and he took my keys. I saw my car drive pass me and I waited. And I waited. And I waited. I finally saw my car in one of the bays. I waited some more. Meanwhile, other customers were coming in and leaving while I still waited. Finally, I went to the desk and spoke to Allen. He told me to go back to the other Service Dept and speak to Carlos. I was then advised that brake service does not open until 8:00 A.M.! Finally, Carlos came and started with the "DRILL" . Let me show you what's wrong with your brakes, blah blah blah. I don't know anything about cars, but I do know when I am being taking over the coals. This whole scenario, as far as I'm concerned, was all set up before I got there. Allen lied and said he had told me only pads were covered. Also, I only have 22,000 on the brakes. Then, get this. They took me to the "Credit Manager" so he could explain the situation. Seriously? Only this is covered and you have to pay for labor, blah blah blah and it will only cost you $1,000 plus. Are you kidding me! I paid you jerks $1,000 in 2013 do you really think I'm going to pay it again. So all in all, they lie, cheat and steal and I am in the process of having my attorney start suit. More

Flawless Dan is top notch...very easy to deal with. Never seemed to get frustrated while dealing with our concerns and wants. He made the buying process easy a Dan is top notch...very easy to deal with. Never seemed to get frustrated while dealing with our concerns and wants. He made the buying process easy and actually enjoyable. Dan the man! More

Quick and pleasant experience. This was the third car I've purchased at Quality Auto Mall and I've always been amazed by how friendly and accommodating the staff are here. Addition This was the third car I've purchased at Quality Auto Mall and I've always been amazed by how friendly and accommodating the staff are here. Additionally the service department should also be mentioned for their exemplary performance. More