Quality Chevrolet Buick GMC - Service Center

The Service manager is horrible and unprofessional. He does not care about his customers and is a terrible communicator. I am so disappointed with the treatment and service provided. He rather brush y He does not care about his customers and is a terrible communicator. I am so disappointed with the treatment and service provided. He rather brush you off and ignore your concerns than to rectify the situation at hand. I do not recommend anyone to this dealership. Especially the service department as i am not the only customer who has had an issue here and I am sure I won't be the last. I have reached out to the General Manager Bob Slater and currently waiting on his response. More

First thing they should do is take "Quality" OUT OF THE NAME! Absolute worst service experience in my 50+ years of driving! Went in to get drivers side window fixed. Six hours later they tell me they need NAME! Absolute worst service experience in my 50+ years of driving! Went in to get drivers side window fixed. Six hours later they tell me they need a part. a week later they call and say, "the part is in!" When I get there they say, "Sorry, they ordered the wrong part". They call me a week later and said, your part is in. I go in and the service lady asks why I'm there. I explain that I was told the part was in. She said, "I don't know why they told you that, your part isn't in" Finally after weeks they call and tell me the part is in! I ask for conformation that the cradle for the drivers side door is in. "Yes, we can take you next Wednesday". I drop the car off at the scheduled day and after 4.5 hours they call me and say, "Someone ordered the wrong part". I tell them I'll come get the car and when I get there I'm handed my keys so I go to the garage to get my car.. no car around. The service guy is there and asks me what I'm looking for, I said My Car! The white Equinox, he says, "it's outside". I aks where outside and he points to the door and says, I'm showing you where it is!" I ask if it's to the right or left as I go outside and he says to the right. I go out to the right but no car.. I look left, no car, i.e., no cars at all! I go back in and the guy takes the keys from me and walks away mumbling to himself. He walks in a completely different direction than he told me to go and 5 minutes later he pulls up outside the bldg,, not into the garage, he leaves it on Van Nostrand Ave. (If you know Englewood you know this is a busy street) and hands me the keys. No apology, no thank you for considering us, nothing. If there are less skilled, unprofessional service departments somewhere, I've never dealt with them! Quality is the one word that does not belong associated with this Cevy Buick dealership More

Good repair but could be smarter at business Despite being a longtime customer, the service manager and the owners did not respond to my polite letter or emails about honoring their own advertis Despite being a longtime customer, the service manager and the owners did not respond to my polite letter or emails about honoring their own advertised discount offer. Good business sense would have been to keep the customer happy, especially for something that would have taken very little effort and would have guaranteed that I would continue to come back to them. I might have to consider alternate places in the future, since I don’t feel that they really cared. That is disappointing, since my family and I have gone to that dealership in Englewood for over 50 years. More

Prompt and professional service! I highly recommend this dealer service and repairs services. They are courteous, knowledgeable and efficient! Worth the cost if you want to keep your I highly recommend this dealer service and repairs services. They are courteous, knowledgeable and efficient! Worth the cost if you want to keep your GM vehicle in tip top shape! More

Not going back there! The service adviser Scott Hunter was just awful to deal with. I had to repeat myself multiple times and then I had to correct the requested services a The service adviser Scott Hunter was just awful to deal with. I had to repeat myself multiple times and then I had to correct the requested services as he put it wrong on the paper all the while he is trying to upsell me. To top it off, I get into my car and the panels inside where not correctly put back, the glove box door now drops with a bang every time I open it, papers that were in my glove box were not all put back, some were in the back seat some under the seat. For that I am giving 0-stars. I am giving 3-stars for JOSEPH FALLIVENE. All the while I was there this guy was consistently busy, eather with customers or paperwork. I saw Mr. Fallivene resolve a number of customer concerns. More

Oil change Great customer service, very good and informative staff., explained in detail all work to be done, assisted in selecting the work, provided a free ins Great customer service, very good and informative staff., explained in detail all work to be done, assisted in selecting the work, provided a free inspection check of the entire truck. And overall very FRIENDLY! More

Very bad service department and bad representatives Over couple of hours waiting for oil change even though I scheduled my appointment a week before Cutting lots of service hours and never have enough Over couple of hours waiting for oil change even though I scheduled my appointment a week before Cutting lots of service hours and never have enough cars for loaners Sacha ,the girl in the front has a very nasty attitude replying to any questions Worst costumer service representative More

My Experience at Chevrolet Really Nice People... I called the Chevrolet Englewood... It was nearest to where I live... But my Car was not able to drive.. A C compressor... My Ca Really Nice People... I called the Chevrolet Englewood... It was nearest to where I live... But my Car was not able to drive.. A C compressor... My Car is running so much better ... I love the work done... I'm so very pleased at how well... Every thing worked out... Scott was helpful ...he explained the work... I picked up my car... The cashier pleasant... And the lady who brought my car to me... Excellent! More

Alright Staff was very nice, very welcoming to me and my son. Only thing is service is overpriced and when I left the car was still in bad shape. I dont know Staff was very nice, very welcoming to me and my son. Only thing is service is overpriced and when I left the car was still in bad shape. I dont known what to do. Staff was very professional, thanks for that. But I wish my car was given a bit more attention. I was there since 6am and left at 1pm. With all that time and still left with an unsafe car with an infant. More

I waited a long time only to be told that what I thought was They didn’t fix the problem after I sat there for an hour and a half and they told me it would cost $300 to fix what was wrong but didnt explain why They didn’t fix the problem after I sat there for an hour and a half and they told me it would cost $300 to fix what was wrong but didnt explain why it was not covered under a warranty .The car is less then 3 years old . More