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Quality Chevrolet Buick GMC - Service Center
Englewood, NJ
57 Reviews
57 Reviews of Quality Chevrolet Buick GMC - Service Center
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May 14, 2017
Had recall service performed Brought in my Equinox due to recall for high pressure fuel pump. I had trouble getting this done at another dealer. The job was done while I waited (2 Brought in my Equinox due to recall for high pressure fuel pump. I had trouble getting this done at another dealer. The job was done while I waited (2 hours). They did a free car wash at the end, which was nice More
by Perrytann
Employees Worked With
Raul
Helpful April 24, 2017
Great services One of the most greatest customer services I ever saw great attention great service the guest lounge amazing wifi great coffee and great concept for a One of the most greatest customer services I ever saw great attention great service the guest lounge amazing wifi great coffee and great concept for a company , Kim she is amazing on customer services More
by abrugal
Employees Worked With
Kim Borer
April 24, 2017
Scheduled maintenance I took my car for scheduled maintenance. The staff was very friendly and attentive. They gave me an estimate as to how long the car will take to fix I took my car for scheduled maintenance. The staff was very friendly and attentive. They gave me an estimate as to how long the car will take to fix and contacted me as soon it was done. More
by Herrstar
Employees Worked With
Kim Borer
February 12, 2017
Only service center I would use... professional and helpful service staff...extremely courteous and repaired my vehicle in a timely manner. Everyone I dealt with made it a very pleasant professional and helpful service staff...extremely courteous and repaired my vehicle in a timely manner. Everyone I dealt with made it a very pleasant experience. More
by LLH
Employees Worked With
Dave Nicosia, Kim
September 22, 2016
Told me to return after warranty expired ...did not honor it For regular maintenance the service is excellent and I have nothing extraordinary to note, but in terms of honoring warranties I feel that I have been For regular maintenance the service is excellent and I have nothing extraordinary to note, but in terms of honoring warranties I feel that I have been scammed. Let me explain. I bought a used GMC in November 2014 with all the pre-owned warranty and paid for the extra year of extended warranty. On the Summer of 2015, still under warranty, I brought the car in to get the AC fixed - the technicians could not figure out the leak so they filled the AC Gas and put ink to figure out the leak. They asked me to bring the car back the next summer to see where the leak was. I asked if the problem would still be covered under warranty I they said yes.....guess what....the AC problem did not appear again until now in September (because they re-filled the AC gas) and they will not take ownership of the problem. In conclusion, I bought a pre owned certified vehicle, brought it in during the warranty time, they could not diagnose the issue, told me to bring it back after the warranty had expired - they tell me that I need to pay because the warranty has expired!!!! More
by boas123
Employees Worked With
Kim, Dave
July 19, 2016
Incompitant Service Department 2015 Tahoe, took for service with a small problem under warranty - they kept for a month June-July. I picked up TAHOE after 32 days and worst than b 2015 Tahoe, took for service with a small problem under warranty - they kept for a month June-July. I picked up TAHOE after 32 days and worst than before - I get lies and stories about parts not in. Truck is were I left it 2 weeks ago!! Stay Away!!!!! More
by 1234abc
Employees Worked With
Jorge Laureano
March 11, 2016
Horrible Customer Relationship Dealership does not stand by what they sell. Dealership took six attempts to correct a problem that should have been corrected the first time and them Dealership does not stand by what they sell. Dealership took six attempts to correct a problem that should have been corrected the first time and them indicates that the monitor cold not locate the problem. The inconvenience of bringing my car back and no concern for the safety of my family has caused me to NEVER BUY A CAR from General Motors or this dealership EVER AGAIN. More
by 123456
Employees Worked With
Customer Service/Service Department
