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593 Reviews of Quality Chevrolet - Service Center
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September 27, 2024
I don't normally write reviews but thought this might be helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn' helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn't get to our car for diagnosis until 4pm. After having the car for 2 days they sent us out with a diagnosis needing a part that they don't have and don't know when they can get. We were told "it could be a day or a month to get the part". They accomplished an oil and air filter change in 2 days and charged us $565. They are very nice when they are telling you how incompetent and inefficient they are. They are also very nice and sincere when they explain to you how your appointment really doesn't mean much at all. Not sure what else to say except the whole experience was an expensive waste of time, go somewhere else if you can. Also noteworthy- I've bought several company vehicles from quality chevrolet in recent years. I need more company vehicles soon and will be taking my business elsewhere. Thank you for reading. More
by cullen3
Verified Customer
September 26, 2024
I was very impressed by the sales staff. They were fast, friendly and super helpful. They were fast, friendly and super helpful. More
by carolebringas
Employees Worked With
Other Employees :
Alejandro Montes and the two guys on either side of him were very helpful! Maria was nice too. Shout out to Vincent in Sales who offered help in finding out what size and weight for a slide-in truck camper my truck can hold.
September 26, 2024
I took it in for transmission problem. They did not address the issue and never even test drove vihicle. They changed oil and fixed a warranty issue with rear upper break light. They did not address the issue and never even test drove vihicle. They changed oil and fixed a warranty issue with rear upper break light. More
by terencehunt
Employees Worked With
I met none of these people
September 25, 2024
The work was done well, no complaints there. It was covered by warrantee, so the price was right. But, I had to rent a car for a week, while it was being done. It was covered by warrantee, so the price was right. But, I had to rent a car for a week, while it was being done. More
by jdetate
Employees Worked With
Juan GONZALES
September 25, 2024
Excellent service, every one have exceeded my expectations I am very thankful with the clean work they have done expectations I am very thankful with the clean work they have done More
by LOZANOJESUS641
September 25, 2024
Alex was great. He checked me in quickly, estimated 1 - 1.5 hrs for an oil change service - came in under an hour. Appreciate the entire team getting me done quickly He checked me in quickly, estimated 1 - 1.5 hrs for an oil change service - came in under an hour. Appreciate the entire team getting me done quickly as i was waiting at the store. More
by jwaldal26
Employees Worked With
Other Employees :
Alehandro (Alex) - he helped me directly and was excellent.
September 21, 2024
I’m confused on why we even have an appointment when they take two days to fulfill what was supposed to be done in one day. take two days to fulfill what was supposed to be done in one day. More
by matturton
Employees Worked With
September 20, 2024
I have never had a complaint! I appreciate the customer service and clear communication! I used to go to Carlsbad and had a complaint each time....glad I switched to Quality Chevr I appreciate the customer service and clear communication! I used to go to Carlsbad and had a complaint each time....glad I switched to Quality Chevrolet in Escondido. Juan in the Service Dept is friendly and did an excellent job to accommodate my schedule. THANKS!! More
by oros6pack
Employees Worked With
Juan
September 19, 2024
Great service as always and I highly recommend them to my friends and family.. just need my availability and appointments for service on the Weekends friends and family.. just need my availability and appointments for service on the Weekends More
by glory619
Employees Worked With
September 19, 2024
Clean, responsive & professional. I would like the option to have my vehicle washed after service. I would like the option to have my vehicle washed after service. More
by youngrobert_09
