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Quality Chevrolet - Service Center

Escondido, CA

4.4
608 Reviews
Call Service Center (760) 871-4005

608 Reviews of Quality Chevrolet - Service Center

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January 18, 2024

Why did it take 2 and a half hours for an oil change. There should be a special bay for this type of service. More

by moondanz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R. Hernandez
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Jan 19, 2024 -

Quality Chevrolet responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 17, 2024

Great service. Great clean environment. So happy with my car and would go back again More

by LEWISTHEFOURTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Quality Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 16, 2024

THEY GOT ME IN EARLY. THE SERVICE ADVISOR WAS GREAT!!! SHE KEPT INFORMED SLL THE WAY THRU THE SERVICE. More

by msklm1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Very nice team. Very inconvenient needing to bring my truck back 3 times. A week is a long time to fix something. In the future I will take to my regular mechanic. More

by irasseldc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio Hernandez
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and I strive for satisfaction. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Easy and smooth transaction. Followed instructions. Friendly service. Will buy again from this dealership. Very satisfied. More

by Senator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Excellent work done on my vehicle. Bill my service writer was amazing as always. I’m very pleased with the customer service and outstanding qualified and professional team. Thanks agai More

by PANDPCARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill service writer, Jason Laymon mechanic and the mechanic that worked on my vehicle
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Jan 16, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Bill was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Pricing was excessive and communication or lack there of with the service representative was very poor. More

by al.marlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

Thank you for sharing your thoughts and feedback with us, Al. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 13, 2024

From the start with Juan Gonzalez checking me in to the end with Juan checking me out.....service was fantastic and better than I have ever experienced at your dealership, as well as any other dealership I More

by jennibeth.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
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Jan 16, 2024 -

Quality Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jennibeth! It's great to hear Juan was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 11, 2024

I was in and out with no issues. Staff were friendly and helpful. No complaints. More

by silvia.swales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Report | Print
Jan 12, 2024 -

Quality Chevrolet responded

Silvia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 11, 2024

Every staff member I have ever dealt with here is wonderful, knowledgeable and ready to help. More

by SHARPIMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember any names on the list provided
Report | Print
Jan 12, 2024 -

Quality Chevrolet responded

Thank you for taking the time to write about your experience with us! At Quality Chevrolet Escondido, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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