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Quality Chevrolet - Service Center

Escondido, CA

4.4
604 Reviews

604 Reviews of Quality Chevrolet - Service Center

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January 07, 2024

Great experience always the same honest courtesy service they get you in and out in a reasonable time. More

by gakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smiguel
Jan 09, 2024 -

Quality Chevrolet responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 07, 2024

I went in for a concern about my brakes and a noise I was hearing from my front left driver side. They listened to my concerns and Juan, got right on it! And kept me informed through the whole process. More

by ANGIE4175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaun,helped me out.
Jan 09, 2024 -

Quality Chevrolet responded

Thanks for the kudos, Angie. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 06, 2024

Lack of communication! Truck took over a month to get parts and do the repair after 2 different times of taking it in to find the issue! Dealer had a hard time getting me a More

by cru4fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill was very short with me and didn’t seem to be very happy employee! Couldn’t answer my questions and treated me as if I wasn’t a valuable customer!
Jan 10, 2024 -

Quality Chevrolet responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

January 06, 2024

My entire experience was professional and accommodating from start to finish. Kathleen, the Service Advisor was very informative and extremely considerate and while also making my necessary repair in a tim More

by mediawonderland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Fierro and Kathleen, Service Advisor
January 06, 2024

The staff has consistently been friendly and professional. They ensure my needs are met and my vehicle is running great. More

by jdmegs73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Jan 08, 2024 -

Quality Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Jan 08, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Fernando and Kathleen were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 06, 2024

Payton was great. I asked him to call me about 15 minutes prior to my trucks service being completed, so that I could return to the dealership promptly. He called me a More

by philjohnson0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
Jan 08, 2024 -

Quality Chevrolet responded

Thank you for taking the time to write about your experience with us! At Quality Chevrolet Escondido, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Payton was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 05, 2024

They fit me in as a walk-in when I needed it. Always professional, and courteous. More

by vilen.vlasov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
Jan 08, 2024 -

Quality Chevrolet responded

I appreciate the kind words, Vilen. I look forward to seeing you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 03, 2024

My appointment was at 2 and I was out 90 minutes later. No charge. A perfect appointment. More

by hainesmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 03, 2024

Everyone was very nice, friendly, & helpful. Very quick too. They even washed my car. Thank you More

by irishlass1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Hernadez
Jan 04, 2024 -

Quality Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 02, 2024

Very bad Costumer service my car was there for 6 months 2020 chevy can't imagine not being able to rent another car to keep working g for 6 months the awful More

by vistadelrey2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Jan 04, 2024 -

Quality Chevrolet responded

Thank you for sharing your thoughts and feedback with us. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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