Quality Mazda by DiLorenzo

Worst Vehicle Buying Expensive Ever! Worst customer service ever! I’d give a zero if it was an option. Sales rep and finance guy lied to us. I cannot get the manager to grow a set and Worst customer service ever! I’d give a zero if it was an option. Sales rep and finance guy lied to us. I cannot get the manager to grow a set and call me back (I’ve called several times). The woman who handles the licensing never called us back even after I called wondering why we didn’t have plates when our temp permit was running out. I finally had to get in touch with their main office to get another temp plate and have that woman forward my message Sharleen at Quality Mazda. Then I had to email her back the following week when I still hadn’t heard from Sharleen. I still don’t have plates!!!!!! My second temp plate is about to expire too. They screwed up our license and plates. They misspelled our last name on everything, including our loan. Never called to tell us that. Then, Sharleen sent the application in a second time without a VIN search or a copy of the loan agreement, which is required in our state. We told them that when we bought it and they showed us the Wyoming VIN search form with our paperwork. We wanted to finance through our own bank but they insisted we take the vehicle that day, rather than putting a deposit to hold it and coming back after talking to our bank. This was a Saturday so we wanted to wait until Monday to talk to our bank. They told us to fill out the loan application and they’d connect to our bank with it. They said they’d still sell it out from under us if we didn’t take it that day even if we put a $5,000 deposit down.. They NEVER connected to our bank at all and our credit reports were pulled 6 times after we specifically said we didn’t want that to happen and was promised it wouldn’t. I had to call Capital One to fix the misspelled last name on the loan because they didn’t even after they said they had. They said they’d filled a chip in the windshield but nope, it looks like someone half xxx squeezed clear caulk in it. It looks like crap and right in the center of the windshield. They also said they detailed it but it was still dirty. Finally, my first trip to the Ford dealership is coming up because there’s something wrong with the suspension and brakes. I’ve had this vehicle only 45 days or so. It’s nothing I did to it. Absolutely the worst vehicle buying experience I’ve ever had!!!!! Don’t buy from this dealership. Sleazy, slimy, gutless liars! More

Tricked! I had a horrible experience with this company. I was muscled into a deal by several used car associates. They fudged the numbered so that I would be " I had a horrible experience with this company. I was muscled into a deal by several used car associates. They fudged the numbered so that I would be "approved" for my loan with the bank of my choosing. They call me almost a month later to let me know that I was denied the loan and I had to sign a different contact with a higher interest rate. I was also have to pay an extra $4,000 for double coverage that their finance people said would only cost me $5 a month. My family was also forced to put me on an insurance policy, which does not comply with NM state law, costing them an extra $200 a month. These guys will lie to get you into a car that day and you will think you're getting a good deal when you haven't actually been approved. DO NOT BUY A VEHICLE FROM THIS COMPANY. They are not female friendly and they trick first time car buyers. More

Ben Vigil and Jim Schuyler Were Exceptional This was my first experience buying a new vehicle at Quality Mazda and I unreservedly recommend them. Ben Vigil was terrific! I wanted the just-releas This was my first experience buying a new vehicle at Quality Mazda and I unreservedly recommend them. Ben Vigil was terrific! I wanted the just-released 2019 MX-5 Miata Grand Touring RF with a GT-S package. These vehicles haven't even begun arriving in dealership showrooms yet. But in less than 24 hours from my first meeting with him, Ben had tracked down the EXACT car I wanted at the Mazda port terminal in Los Angeles. I then had a no-hassle, no-haggle conversation with Jim Schuyler, who offered me a terrific deal. Within hours, my once-in-a-lifetime car was headed to Albuquerque. Ben bent over backwards to keep me informed about my car's progress as it made its way to Albuquerque. I've never met a salesperson more dedicated to a customer than Ben was to me. Everyone at Quality made me feel like the most important customer in the world to them. The folks at Quality Mazda live up to the Quality name on the door! More

Fabian Mirabal He was very patient, honest, and knowledgeable. He was welcoming and professional in giving us the information we needed to make our decision, withou He was very patient, honest, and knowledgeable. He was welcoming and professional in giving us the information we needed to make our decision, without feeling pressured. He made our visit comfortable and we would definitely recommend him for your next vehicle purchase. More

Best service department ever! No Kidding Daniel Parks and Tech #1480 did a really nice job putting an AC condenser in our CX-5. Daniel is a great customer service rep by all standards. Tech # Daniel Parks and Tech #1480 did a really nice job putting an AC condenser in our CX-5. Daniel is a great customer service rep by all standards. Tech #1480 put the whole front end of that car back together correctly - no small feat! Best dealer experience I have ever had. Thanks gentlemen! More

Amazing experience Excellent service! Mr Vigil was very thorough and knowledgeable. We are extremely happy with our car and with the way we were treated. Thank you! Excellent service! Mr Vigil was very thorough and knowledgeable. We are extremely happy with our car and with the way we were treated. Thank you! More

Mazda 6 Reserve 2018 Ben Vigil made my car buying experiance a dream come true. I’ve been purchasing from Quality Mazda for over 10 years and love how fast and friendly th Ben Vigil made my car buying experiance a dream come true. I’ve been purchasing from Quality Mazda for over 10 years and love how fast and friendly the service is. Buying a car there has never been stressful and anytime I need something from Ben he calls me back fast. Thanks! More

Fabian did a good job selling a CX-5 We test drove a CX-5 Sport and purchased it. Fabian Mirabal was our salesman. Fabian was good, and the dealership overall was quick. Some specifi We test drove a CX-5 Sport and purchased it. Fabian Mirabal was our salesman. Fabian was good, and the dealership overall was quick. Some specific notes: > Fabian showed the car we wanted and did not try to up-sell us, which was good. > Fabian presented the car well, and gave us plenty of time to drive it. Fabian has learned some details about the car's performance, and should continue to do so. > The other salesmen at the dealership waiting for customers should be a lot less obvious about staring at my daughter's xxx - she commented on it. More

Great dealership! I went in looking for a CX-5 and knew exactly what I wanted. Ben let myself and my boyfriend test drive the vehicle not just for a block. He wanted us I went in looking for a CX-5 and knew exactly what I wanted. Ben let myself and my boyfriend test drive the vehicle not just for a block. He wanted us to really get a good feel for the vehicle and make sure it's exactly what we're looking for. I couldn't be happier!!! Ben and Jason are great to work with, I couldn't believe how hard they worked to make our deal happen. I LOVE my CX-5 and I've been recommending Quality dealers to everyone I know. More

Great experience! My whole time at not just quality Mazda but all of the sister quality dealerships were amazing! Every single person there was there to assist me and t My whole time at not just quality Mazda but all of the sister quality dealerships were amazing! Every single person there was there to assist me and they made that very clear. They all worked tirelessly to get me into the exact car I wanted! I’m now in love my Mazda 3 which is an amazing car! A huge shoutout to Ben Vigil, Jim Schuyler, Rob Hozier, and Jesse Herrera!!! Every single one of these men know what they are doing and never quit until I left happy! I appreciate not just them but the whole Quality family! More