Quality Mazda by DiLorenzo

Great experience! My whole time at not just quality Mazda but all of the sister quality dealerships were amazing! Every single person there was there to assist me and t My whole time at not just quality Mazda but all of the sister quality dealerships were amazing! Every single person there was there to assist me and they made that very clear. They all worked tirelessly to get me into the exact car I wanted! I’m now in love my Mazda 3 which is an amazing car! A huge shoutout to Ben Vigil, Jim Schuyler, Rob Hozier, and Jesse Herrera!!! Every single one of these men know what they are doing and never quit until I left happy! I appreciate not just them but the whole Quality family! More

A Sad Tale You never know who you are dealing with until you have a problem. I bought a 2017 Mazda CX-5 at Quality Mazda last summer. They went to a great dea You never know who you are dealing with until you have a problem. I bought a 2017 Mazda CX-5 at Quality Mazda last summer. They went to a great deal of trouble to tell me how if I had any problem whatsoever they would be there for me. I met the service manager and so on. Shortly after I got the car I heard a rattle coming – I think – from the driver’s side air vent in the center console. It was mildly annoying. For a while I just lived with it, but eventually I thought that a new $27,000 car should not rattle. And given their assurances that they would take care of me, I wasn’t worried about it. I made an appointment using their online system and went in the next morning. Let me preface my upcoming comments by saying that it is a 25-mile drive from my house to the dealership. It takes about 45 minutes, and a good deal of that is through heavy traffic. So every time that I go there I have to do a roundtrip drive of an hour and a half. So I drove in for my 9:00 a.m. appointment. I told the service guy that I had an appointment and what it was for. “Oh,” he said, “our online system lets you make an appointment for any time, but that does not mean that anyone will be available to work on your car.” Say what? So then he told me that some people were out that day and I would have to leave the car all day. “OK,” I said, “When could I make an appointment so I can bring in the car and have it serviced?” He asked me what time would work for me. I told him sometime in the morning, and that 10:00 a.m. worked well for me. “But,” he said, “you would have to leave the car all day.” “Well,” I said, “When could I make an appointment to bring it in and have it looked at while I waited?” He said, “The best thing for me is for you to come in at 7:00 a.m. and leave it all day.” So he wants me to get up at 5:30 a.m. or thereabouts, drive in, and sit in their waiting room for 10 hours or so. So I just left. Now if it were me working there, first of all, I would have done everything I could to honor the appointment. Second, I would have taken it out for a drive and seen if I could reproduce the problem. Third, regardless of whether I heard anything or not, I would have pulled that vent out and seen whether there was anything obvious. Fourth, even if I could not reproduce the rattle and I did not see anything obvious that could be causing it, I would take an educated guess and try and do something. Look, my time is worth something. Everyone who runs a business should appreciate that. Your customers’ time is worth something. And when someone buys something from you and it costs $27,000 and there is something wrong with it, you do everything reasonable to make it right. I bent over backwards to accommodate them. They did nothing to accommodate me. Quality Mazda has lost me as a customer. I paid in advance for oil changes, so I guess I will go there for those, although if I have any more problems, given the driving distance, I will not even do that. Further, I may never again buy a Mazda. A new car should not rattle. More

Mazda 6 is awesome I find this place is great for buying Mazdas. I personally like the Mazda 6. Ben Vigil, Jason Rigby are awesome to work with as was desk staff and s I find this place is great for buying Mazdas. I personally like the Mazda 6. Ben Vigil, Jason Rigby are awesome to work with as was desk staff and service department. More

I felt like it was the twilight zone as soon as I walked First of all I had updated my service request for oil change to included all necessary recalls this was done a week prior to my appointment I have a s First of all I had updated my service request for oil change to included all necessary recalls this was done a week prior to my appointment I have a screen shot of this update. Your employee told my this was not so and I should have called and handed me his business card. This was at 7:30am. he said that they didn't order the parts for the recall. At that i said ok forget it just do the oil change. He then called the parts dept and was told they have the parts to do it, but it would not be ready until 5:00pm. Again I said just do the oil change only. he what time I needed the car back? I said no later than 4:00pm. He said it would be done. he asked if I wanted a conventional oil change again? I replied "no I have never put conventional oil in my car. He said you did last time you were here. Last time I was there for a oil change I asked and thought I was paying for semi synthetic and a engine filter. he said "no last time you were here your oil change was FREE!" Really then who did I pay on that Saturday when I waited in your "customer service lounge" which is a broken down couch in the showroom next to a popcorn machine which staff was sticking their hands in as the walked by. I was very much not impressed the first time, but I business to take care of close by and a coupon. So I thought I would give you another chance. so after leaving my mazda3 there I received a call from the salesman telling my wheels have locks on them and they need the key to remove the tires for the recall. I said are you sure you have the right call as I don't believe I have locks on my wheels. He said its been "verified." at that I said check the glove compartment if I have locks it would be in there, never heard back. I went to the dealership to see if my car was ready at 3:20pm. It was, I really would have appreciated a call. Also my tires DO NOT have locks on them. I definity will not be back to your dealership for service or sales. Can't rate quality of work as I'm not sure if they even worked on the right car. More

Found the deal I needed Although what I wanted to do was unusual, they found a way to make it happen. Allowed us to preview the car overnight. Didn't complain when I switched Although what I wanted to do was unusual, they found a way to make it happen. Allowed us to preview the car overnight. Didn't complain when I switched cars near the end. More

Great Car Buying Experience We purchased a new CX5 from Quality Mazda. The entire Quality team were amazing! The team listened to our needs and worked through all the options. We purchased a new CX5 from Quality Mazda. The entire Quality team were amazing! The team listened to our needs and worked through all the options. Great car buying experience. More

great experience as always with Ben Vigil Had another great experience with Ben Vigil with trading in my used Mazda for an upgraded new Mazda. I wanted more safety features and was offered a Had another great experience with Ben Vigil with trading in my used Mazda for an upgraded new Mazda. I wanted more safety features and was offered a fair value for my used Mazda CX5 which I loved. Therefore I upgraded for a new CX5 Grand Touring model. I was very happy with the service i received from Ben. More

Love my new Mazda! It takes me a while to decide on a new car, even after I have done a LOT of research. Even when I know all the reasons it makes sense to get a new m It takes me a while to decide on a new car, even after I have done a LOT of research. Even when I know all the reasons it makes sense to get a new model (advances in technology, changes in the model or the standard accessories) it is hard for me to take the giant step of purchasing a new car. That's why this purchase of a CX-5 took several visits to Quality Mazda. Each visit Audra White was excellent: she was very patient, never, ever pushy, and she knew EVERYTHING about the models I was interested in. The car that I finally got was one she suggested after I had spent days focusing on a slightly different model. Jim S worked out the wrinkles and made the deal happen. Kudos to him, too. I am very happy with my beautiful new blue Mazda. I would definitely recommend Quality to a friend. More

I am a repeat customer I've been purchasing cars since the 1970's. This is my second purchase at Quality since moving to NM. The staff treats me with respect and courtesy, t I've been purchasing cars since the 1970's. This is my second purchase at Quality since moving to NM. The staff treats me with respect and courtesy, they know I mean financial business and react on a serious level when we make a deal. I got a fair trade-in value after checking Edmonds to find out what my old car was worth. Any follow-up business was dealt with in the same manner - they did not blow me off because I had already purchased a vehicle. As a woman buying a car, I've been treated like the woman with that man over there in a showroom, asked what color car I wanted, etc etc. I know cars, the mechanics, the features I want and need, and my price point. Again, each man I worked with there treated me with the respect that I deserve. That would be Aaron Randle, Salesman, Ivan is the Sales Manager, and the Finance Manager Pavel. And the variety of makes/models/price points at the 3 used car lots is phenomenal...just pick the one that suits you. I am so happy with my CX-5GT and feel it has all the room I need after trading in my old Pathfinder. It fits musical instruments, 40# bags of dog food - lots of room. More

Excellent customer service! Quality Mazda helped me find the car I was looking for with ease and excellent customer service! Buying cars is not one of my favorite things to do b Quality Mazda helped me find the car I was looking for with ease and excellent customer service! Buying cars is not one of my favorite things to do but through the help of Ben Vigil I was able to find a car that fit my needs with little to no stress. The customer service was above and beyond what I have experienced at other dealerships. I love my new car! More