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369 Reviews of RBM of Alpharetta - Service Center
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March 19, 2020
Called Andrei Bucatari our service advisor for an appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! More
by johnson.denise11
Employees Worked With
March 17, 2020
Overpriced service! Dropped off my MB for service. Needed tires as well. Very reasonable price for tires. A 4 wheel alignment was also completed for $160.00 on a Friday Dropped off my MB for service. Needed tires as well. Very reasonable price for tires. A 4 wheel alignment was also completed for $160.00 on a Friday. Received a mailer on the following Monday of the next week that if you buy 4 tires you get the alignment free. Called RBM after I received the mailer and was told "I guess you just missed the opportunity for the special". Needed new wipers which were $45 plus labor of $60?! Little surprising since while I was dropping off the service attendants were changing wiper blades in the drop off lane. Takes 5 minutes max. There are certified MB shops that are priced appropriately which will be my future destination. More
by Long gone 1
Employees Worked With
March 14, 2020
Had a great experience with Andrei ! He took my order and fixed my issues giving me piece of mind you get with Mercedies! Thank you Rob Ingram fixed my issues giving me piece of mind you get with Mercedies! Thank you Rob Ingram More
by Sparky3905
Employees Worked With
March 12, 2020
This dealership, the people and the service quality is all that one could ever ask for in sale and maintenance of your car. I should say cars.- this dealership has supported three of my cars over the year all that one could ever ask for in sale and maintenance of your car. I should say cars.- this dealership has supported three of my cars over the years and each visit has always been a greater pleasure than the last. My service advisor/advocate, Steve Byrd, is the best, always having your interests in mind. Fantastic! More
by ESB
Employees Worked With
Steve Byrd
March 09, 2020
I am one proud and satisfied customer. I travel in from Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used to have anxiety and fear about being taken advantage of because I’m a woman and know nothing about cars. Working with Kim for all of my cars service needs has been the greatest gift. Not only is she very knowledgeable, she’s trustworthy, honest, compassionate and caring. I just know that I am in good hands with her. I recommend that you go see Kim at RBM Alpharetta if you’re looking for someone that you can TRUST with your car. She’s simply amazing! More
by AnHonestReviewByAm
Employees Worked With
Kim Cates
March 03, 2020
It is always a pleasure to work with Steve Byrd in the service department. He took care of everything in a timely manner. Thanks to RBM. I appreciate your courtesy. service department. He took care of everything in a timely manner. Thanks to RBM. I appreciate your courtesy. More
by CyndyK
Employees Worked With
Steve Byrd
February 25, 2020
Excellent service department. My advisor Steve Byrd does a great job of listening and addressing my concerns. Knowledgeable, thorough and never makes me wait long. Highly recommended this dealership! a great job of listening and addressing my concerns. Knowledgeable, thorough and never makes me wait long. Highly recommended this dealership! More
by Jennifer.siefert
Employees Worked With
Steve Byrd
February 13, 2020
First in Class Service Department My car was scheduled for a maintenance issue that Mercedes brought to my attention a couple of weeks ago. Scheduling the repair was easy to do online My car was scheduled for a maintenance issue that Mercedes brought to my attention a couple of weeks ago. Scheduling the repair was easy to do online and the appointment that fit my schedule was easy and convenient. I dropped my mercedes off the night before and received a pleasant text from Kim Cates, who would serve as my Service Advisor for this repair. Kim let me know of another issue with the car and kept me posted on the repairs throughout the day. The car was completed by the expected time and the service facility is first class. This was the best service appointment I have had in years and I will be sure to have my vehicle serviced by RBM in the future. Kim Cates provided the first in class service that makes RBM stand out from other dealerships I have dealt with in the past. I would highly recommend using them for any service you may need on your Mercedes Benz! More
by 2015 S550
Employees Worked With
Kim Cates
February 11, 2020
Consistent Exceptional Service. Never a disappointing trip. I am always pleased and delighted. Fast check in and out. Greeters are courteous and professional. Thumbs Up. RBM of Alpharetta ROCKS‼️ trip. I am always pleased and delighted. Fast check in and out. Greeters are courteous and professional. Thumbs Up. RBM of Alpharetta ROCKS‼️ More
by Trish
Employees Worked With
Steve Byrd
February 11, 2020
Great Customer Service....I've had my car serviced twice with Steve Byrd at RBM Alpharetta and both times was smooth and pleasant experience. Great job...!!! with Steve Byrd at RBM Alpharetta and both times was smooth and pleasant experience. Great job...!!! More
by mmyers419
Employees Worked With
Steve Byrd
