RBM of Alpharetta - Service Center

Told my engine mounts were collapsed..$2,050..THEY WERE NOT! Took my car as always to RBM Alpharetta for service. Was called and told on my 46,000 mile SUV the engine mounts were totally collapsed! Was suspic Took my car as always to RBM Alpharetta for service. Was called and told on my 46,000 mile SUV the engine mounts were totally collapsed! Was suspicious.. I overheard another women in showroom talking saying the same thing was told to her. I cancelled the service took it to another certified Benz repair and did research on what to look for. They put my car up on a lift and CLEARLY my mounts were fine..NOTHING was wrong with them. Not a leak nothing as i was under the car examining it as well. Was this a way to pad my bill? I am not sure but I will NEVER take my car there again. I also have recording of conversation saying I need new mounts! Buyer Beware... ask to see for yourself the problem BEFORE you say yes!!!!!! More

Service for my Mercedes over the past 4 years. Steve Byrd is my Service representative and he is fantastic. He is very responsive, caring, honest and professional. My car is a 2003 and he has kep Steve Byrd is my Service representative and he is fantastic. He is very responsive, caring, honest and professional. My car is a 2003 and he has kept it in tip top shape. I will never own a car other than Mercedes, and may never need to replace this one based on Steve and his crew keeping the car running and looking like new. More

Steve Byrd at RBM is great. He is very professional and has a pleasing personality. His work is effective, and efficient. I enjoyed doing business with Steve! has a pleasing personality. His work is effective, and efficient. I enjoyed doing business with Steve! More

Steve Byrd always handles my service requests professionally and in a timely matter. He is always attentive to my cars needs. He makes sure i have a loaner when professionally and in a timely matter. He is always attentive to my cars needs. He makes sure i have a loaner when More

Steve Byrd at RBM of Alpharetta is easy to get in touch with. He also lets me know what I need done on my car and cost. He is very friendly and accommodating. I’ve had a fantastic experience with the w with. He also lets me know what I need done on my car and cost. He is very friendly and accommodating. I’ve had a fantastic experience with the whole team. More

Steve Byrd at RBM of Atlanta was prompt and took care of the service I needed on my car very well. Excellent service. Thank you the service I needed on my car very well. Excellent service. Thank you More

Steve Byrd at RBM Alpharetta are top notch. They worked me in with a loaner even though the website lost my appointment and kept me informed throughout. me in with a loaner even though the website lost my appointment and kept me informed throughout. More

Great Service at RBM. Specifically, Steve Byrd in service and support department at RBM was 1st class in helping me with getting my airbags ( factory recall ) replaced in a timely manner with excellent commu and support department at RBM was 1st class in helping me with getting my airbags ( factory recall ) replaced in a timely manner with excellent communication and follow up through the whole process. More

Exceptional Customer Service Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectatio Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectations. Not only is she an absolute delight to work but she and the staff at RBM of Alpharetta understand and exemplify excellent customer service. I HIGHLY recommend Kim Cates! More

Service Convenient location always great service with a loaner car Kim is awesome! Prices are average for Mercedes dealerships I would recommend RBM Alpha Convenient location always great service with a loaner car Kim is awesome! Prices are average for Mercedes dealerships I would recommend RBM Alpharetta to friends More