RBM of Alpharetta - Service Center

Exceptional Customer Service Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectatio Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectations. Not only is she an absolute delight to work but she and the staff at RBM of Alpharetta understand and exemplify excellent customer service. I HIGHLY recommend Kim Cates! More

Service Convenient location always great service with a loaner car Kim is awesome! Prices are average for Mercedes dealerships I would recommend RBM Alpha Convenient location always great service with a loaner car Kim is awesome! Prices are average for Mercedes dealerships I would recommend RBM Alpharetta to friends More

Kim Cates at RBM Alpharetta is the best service advisor I have ever worked with. Over the years (more than 10 years) she had earned my complete trust. Kim along with her team has helped keep my vehicles in have ever worked with. Over the years (more than 10 years) she had earned my complete trust. Kim along with her team has helped keep my vehicles in top running order. I trust her when she tells me that a service or part is needed. Thanks Kim. More

Kim Cates has been our service adviser for many years. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM. More

Steve Byrd has always been so helpful with service of car. He always explains everything that will be done and the cost. Always goes over and beyond for me. Highly recommend him. Thanks Steve ! car. He always explains everything that will be done and the cost. Always goes over and beyond for me. Highly recommend him. Thanks Steve ! More

I always service my Mercedes at this location. Quick, high quality service, attention to details, great professionals. Special thanks to service advisor Andrei Bucatari who always goes an extra mile for high quality service, attention to details, great professionals. Special thanks to service advisor Andrei Bucatari who always goes an extra mile for a client. More

Melissa is a dream to work with She is personable, knowledge, has a great attitude and makes the entire service experience pleasurable. She always makes me feel comfortable and has She is personable, knowledge, has a great attitude and makes the entire service experience pleasurable. She always makes me feel comfortable and has helped me throughout every service visit with a smile. More

Awesome experience with Steve on the service. He is very helpful and fixed all the issues. Completely satisfied with the overall experience. Will recommend to others as well helpful and fixed all the issues. Completely satisfied with the overall experience. Will recommend to others as well More

Excellent service department, Steve Byrd is great at his job! Every visit I am greeted promptly, feel he really listens to my concerns and is knowledgeable about how to address the problem. I Never have to job! Every visit I am greeted promptly, feel he really listens to my concerns and is knowledgeable about how to address the problem. I Never have to wait long and He provides excellent communication throughout . Highly recommended! More

Outstanding service I had my first service appointment for my new car. This is my first time as a service customer at this location. The process was very smooth. Every em I had my first service appointment for my new car. This is my first time as a service customer at this location. The process was very smooth. Every employee was genuinely nice and I was very comfortable asking questions. Andrei Bucatari was my service advisor. He is very knowledgeable and very nice too! He will be my future service advisor. This location is great and the facilities are really nice. Very pleased with the entire experience! More