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RBM of Alpharetta - Service Center

Alpharetta, GA

4.7
371 Reviews

371 Reviews of RBM of Alpharetta - Service Center

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July 08, 2019

Outstanding Customer Service Each time I visit this dealership it reminds me why you do business with people you like. This starts and end with the outstanding courtesy and knowle More

by WTA2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Byrd
July 08, 2019

Service Excellent Just a note to say how very pleased we were with Steve Byrd and his staff. We drive the extra mile just to deal with Steve and his staff. The quality More

by Fran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
July 08, 2019

Outstanding Service Each time I have come to RBM everyone has been friendly and professional. Steve is a professional service representative and very knowledgeable. I did More

by Allen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
July 07, 2019

Make sure you deny services you don’t need I have a leased Mercedes. Only owned for 6 months and ended up paying $2500 for a service. I had to get new tires and Igor forced me to get Blake flus More

by rbmOwner123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Igor Markovic
Aug 06, 2019 -

RBM of Alpharetta responded

rbmOwner123 - Your first A-service included an oil change, multi-point inspection, fluid top-off, tire inspection & inflation check, tire rotation (if applicable), and inspection of tire wear. It was then that we discovered your tires were quite worn rendering them unsafe. There are several factors that contribute to tire wear and performance - type of tire, asymmetric tread patterns, road conditions, number of miles driven, and individual driving styles/habits. In most cases, it's a combination of several factors. The wheel alignment and brake flush was strongly recommended due to current conditions of your vehicle and was presented to you for approval prior to completing. Our service department provides our customers with necessary replacement parts and services only when necessary to maintain the performance and safety of their vehicle. It is not our policy to deceive customers nor recommend services that are not needed. We appreciate your feedback and invite you to reach out if you have any further questions or concerns > 678-637-2333.

June 30, 2019

Outstanding service & Amazing Customer Experience! I brought my car with a problem with backup camera. Fortunately, i had an extended warranty on the car. Carl worked with the warranty insurance compa More

by MuthuA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Denton
Jul 01, 2019 -

RBM of Alpharetta responded

Hello, MuthuA! We are thrilled to hear Carl provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

June 27, 2019

Tire replacement I bought 4 new tires last year and somewhere got nails in both tires on the passenger side. Steve Byrd, my rep took really good care and replaced both More

by rcolegray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Jun 28, 2019 -

RBM of Alpharetta responded

Hello, tcup. We are thrilled to hear Steve provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

June 20, 2019

Always Great Service Steve Byrd at RBM of Alpharetta always goes the extra mile to make sure all of my service and repair needs are taken care of in a timely and professio More

by TB30040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Byrd
Jun 20, 2019 -

RBM of Alpharetta responded

Thank you for your loyalty and business! We hope Steve and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

June 17, 2019

Great Service Steve! With the great help of Steve Byrd, I had a wonderful experience at the RBM of Alpharetta Service Department. Steve is very professional, reliable, and More

by Jody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Jun 18, 2019 -

RBM of Alpharetta responded

Hello, Jody We are thrilled to hear Steve provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

June 14, 2019

Best Service in Town I can’t say enough good things about the service department at RBM of Alpharetta. Friendliness and efficiency are their strong traits. It’s as if peop More

by Mikie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Jun 15, 2019 -

RBM of Alpharetta responded

Thank you Mikie. We really appreciate the kind words and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

June 13, 2019

Needed an Auxiliary Battery Replacement I was very frustrated with my Benz E-350 vehicle and all the recent repairs. My issue today was replacement of the Auxiliary Battery. I was initially More

by Tracygray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stieren (Service Advisor)
Jun 14, 2019 -

RBM of Alpharetta responded

Hello, Tracy Gray. We are thrilled to hear Joseph provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

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