RBM of Alpharetta - Service Center

Service department My car needed help. I had two tires blowout on the interstate when I was on a trip and I immediately emailed Teresa Cox at Rbm of Alpharetta. Even t My car needed help. I had two tires blowout on the interstate when I was on a trip and I immediately emailed Teresa Cox at Rbm of Alpharetta. Even though she was at home sick with the flu, she stayed emailed me right back and gave me the first morning appointment upon my return and had a loaner car waiting for me. Teresa make sure my car was taken care of as if it were her own. She said “ you purchase this car because it rides like silk and I will make sure when it is returned to you it rides like silk again “. She went above and beyond to make sure I was OK even though she was the one at home sick with the flu. Teresa treats you like you’re the most important customer that has ever walked into the dealership. It doesn’t matter if you’re getting an oil change or complete overhaul, She will go out of her way and above and beyond so the next time you need to bring your car in, youre looking forward to it because this is the one moment in your day that you know everything will go perfectly!. She is honest, trustworthy and conservative when it comes to repairs- Thanks Teresa for everything :-) you should be training people on what it means to be in customer service!!! More

Love RBM North! We’ve been loyal to RBM north for over 10 years. They treat us very well! Teresa Cox and David Wang are wonderful! We feel like family. We’ve been loyal to RBM north for over 10 years. They treat us very well! Teresa Cox and David Wang are wonderful! We feel like family. More

Excellent Service Representative Teresa Cox is an excellent service representative and has always provided the most professional level of service. She has advised me of all the proper Teresa Cox is an excellent service representative and has always provided the most professional level of service. She has advised me of all the proper service levels I needed to keep my SUV in top running order. She truly knows how to service her customers. More

Taking care of Makes sure that there is no other problems with what you brought the car in for and it is always done on time and ready. Makes sure that there is no other problems with what you brought the car in for and it is always done on time and ready. More

The number 10 experience at RBM Service Rep Teresa Cox! I am the owner of two Mercedes Benz 's. I used to have them service at Atlanta Classic Mercedes dealer. One day I was on 400 and decided to visit RBM I am the owner of two Mercedes Benz 's. I used to have them service at Atlanta Classic Mercedes dealer. One day I was on 400 and decided to visit RBM of Atlanta. They gave me a Service Rep by the name of Teresa Cox and I have been letting RBM Service my vechile' s for the past 8 or 9 years. Teresa Cox is the best Service Rep that I have meet in along time due to the Quality of Customer Service that she provides. On a scale from 1 to 10, Teresa Cox gets 11 because of Customer Service skills. More

Always Excellent Service appointments at RBM with Teresa Cox are always excellent. She cares so much about your time and getting your car serviced exactly the way you Service appointments at RBM with Teresa Cox are always excellent. She cares so much about your time and getting your car serviced exactly the way you expect it. She is the best service consultant I’ve ever dealt with. More

RITZ CARLTON SERVICE FROM STEVE BYRD AND CRAIG BEAUCHUM I am very happy with Steve Byrd and Craig Beauchum. With my busy schedule, I need a trustworthy dealer that's about business. We drive an hour and hal I am very happy with Steve Byrd and Craig Beauchum. With my busy schedule, I need a trustworthy dealer that's about business. We drive an hour and half and pass many other dealerships because I know that they are going to take care of me. Even when I am out of town, I know that these guys will make sure all of my vehicles are taken care of even if my wife drives in. My wife was blown away one summer when she arrived , the loaner car was running with the air on and she dropped our vehicle and was back on the road within 5 minutes. They are trustworthy, fast and professional. I will be purchasing my 7th Mercedes later this year and it will definitely be with their organization. A.McCoy, CEO More

Teresa is great Teresa is awesome. She is easy to work with and keeps you informed as to what is going on with your car while being serviced. She is always availa Teresa is awesome. She is easy to work with and keeps you informed as to what is going on with your car while being serviced. She is always available for questions via email or phone as well - very responsive. More

GLC300 Brakes Teresa worked directly with Mercedes Benz corporate to resolve an OEM issue with the brakes on my GLC300. Thanks to her intervention, the problem wa Teresa worked directly with Mercedes Benz corporate to resolve an OEM issue with the brakes on my GLC300. Thanks to her intervention, the problem was resolved at no cost to me. Teresa always provides excellent service, only person I go to at RBM. More

Excellent Service The answer to why I use this dealership and Steve Byrd as my service advisor is simple the work is always done correct, on time , and I am kept inform The answer to why I use this dealership and Steve Byrd as my service advisor is simple the work is always done correct, on time , and I am kept informed throughout. I have recommended Steve Byrd to others and they have all been very satisfied with their experience. Excellent service! More