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369 Reviews of RBM of Alpharetta - Service Center
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February 16, 2011
As a customer of RBM North for the past 3-years, I can say it has been an excellent experience. Any problems I had with my E350 were easily offset by the quality of service provided. Dealing with Merced say it has been an excellent experience. Any problems I had with my E350 were easily offset by the quality of service provided. Dealing with Mercedes Benz professionals like Teresa Cox in the Service department epitomizes what superior customer service should be. The purchase of my Mercedes from RBM North has been the best car buying experiences that I have ever encountered! Highly Recommend! More
by ga2307
Employees Worked With
Teresa Cox, Teresa Cox
January 25, 2011
I highly recommend this dealership's service department. From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to resea From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to research the synoptic data on your vehicle, they know exactly what services and upgrades should be performed. I have owned many types and makes of vehicles and dealt with many service departments, but I have never been as satisfied as I am with RBM-North. A special thanks to Teresa Cox, who makes every service experience a GREAT one. More
by pear48
Employees Worked With
Teresa Cox, Teresa Cox
January 15, 2011
Recently, my local dealer in Coral Gables, Florida, was less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with G less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with GEICO. I called RBM of Atlanta-North (we have a second home nearby) and in no time RBM and GEICO reached an agreement acceptable to them and me. The cherry on top was when RBM discovered during a courtesy check that one of the repairs made by the Coral Gables dealer needed to be redone. Had RBM not caught the mistake of the other dealer our car would have been leaking oil all the way back to Miami and likely incurred serious damage. My service advisor (Dan Berry) and his supervisor (Ken Rutter) were excellent throughout - true professionals! More
by JJG
January 15, 2011
I live in Montgomery, Alabama and found i very hard to find a dealership with tha car we wanted to purchase with the low miles and only one year old. I gave RBM very high ratings because we drove over 20 find a dealership with tha car we wanted to purchase with the low miles and only one year old. I gave RBM very high ratings because we drove over 200 miles ahd the experience was great. We will surely buy there again. Clarence M. Shines Sr. More
by clashi
January 13, 2011
Excellent service, yet again. Third time in, third home run as far as staff, work completed, and price charged. Did not expect this from a Mercedes dealer to be honest. Makes me more and more happy about run as far as staff, work completed, and price charged. Did not expect this from a Mercedes dealer to be honest. Makes me more and more happy about my purchase every time I go there. Teresa did a heck of a job getting my work done sooner than promised and it cost less than first estimated. Excellent job you guys. More
by robmoore0316
Employees Worked With
Teresa Cox, Teresa Cox
December 10, 2010
This was my first visit to RBM of Atlanta-North. I was scheduled for a routine part replacement, and after doing so, the service advisor alerted me of a serious issue with the vehicle. I was escorted int scheduled for a routine part replacement, and after doing so, the service advisor alerted me of a serious issue with the vehicle. I was escorted into the garage, made aware of the issue by visualization, and escorted back out of the garage so the team could repair the vehicle. The candor and technical acumen of the entire staff impressed me and made me feel "safe" trusting their word. Steve Byrd and staff did their job. Thank you. More
by benzster
Employees Worked With
Steve Byrd
December 09, 2010
This is my first Mercedes and it will not be my last because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my ca because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my car for its first service work. My service manager is dan Berry and you could not ask for a more customer oriented guy. The work was performed as promised and even some unexpected issues were resolved with my total satisfaction in mind. Dan introduced me to th technician who worked on my car and even gave me a chance to hear what he had done to address a couple of issues. The place is beautiful, the customer waiting area is first class and evryone at RBM North is very customer oriented! My sales experience with Reza was equally as good but in the long run it is the customer service tht will keep me comong back! Thanks to the team at RBM of Atlanta North More
by rdobbs
November 11, 2010
I just moved here from Florida 3 months ago. I came in for regular service. Duane Udo took care of me from start to finish. He is a great asset to your company. He explained everything to me and provid for regular service. Duane Udo took care of me from start to finish. He is a great asset to your company. He explained everything to me and provided me with excellent customer service. I will absolutely reccommend your dealership, for service and sales! Thank you! More
by emsfitzgerald
Employees Worked With
Duane Udo
October 09, 2010
My husband travels extensively and, as in many households, he takes care of the cars. So I was somewhat anxious when I had to take my C-Class in for an unexpected service when my husband was trav households, he takes care of the cars. So I was somewhat anxious when I had to take my C-Class in for an unexpected service when my husband was traveling. But my husband had arranged everything with Duane Udo. Duane met me as I pulled in and took care of everything. Duane is so nice and so easygoing – he put me at ease and my experience was wonderful. Thank you!! More
by laurascag
Employees Worked With
Duane Udo
September 30, 2010
Out of all the cars I have ever owned. I have never dealt with anyone as Great as Duane. He is great at what he does. It is alway a pleasure to work with him. I wish he work for Ferrari as well so he can han with anyone as Great as Duane. He is great at what he does. It is alway a pleasure to work with him. I wish he work for Ferrari as well so he can handle the service for my F430 as well. I feel as if I am his only customer when I am there. More
by audir8
Employees Worked With
Duane Udo
