RBM of Alpharetta - Service Center

My first visit to the dealership for service, I was handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised of the status and notified me when the vehicle was ready. More

I purchased my vehicle 8 months ago from RBM North. This is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area. They were kind and courteous from the moment I pulled into the shop. Teresa Cox was exceptional with my entire car experience. She walked me through what to expect and how long my procedure would take. Teresa kept me informed of every last detail I needed to know before I was headed back on the road. RBM North is the best in customer service. They make your experience not only comfortable, but enjoyable. They provide comfortable sitting areas, refreshments and snacks for every patrons pleasure. I would recommend this store to anyone looking to either purchase or service a mercedes. You just never know who you'll meet! More

Can't say enough about my first experience at RBM of Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that) and his and the entire teams' attention to detail and desire to make my visit the best it could be was exceptional. The service I received took a fair amount of time (a lot of manual work unfortunately) but Duane and the manager of the detail department kept me apprised of the status constantly. The dealership as a whole was extremely accommodating and I well exceeded the bar previously set by my Lexus dealer and their service. More

First, I was a Infiniti/Lexus guy who had gotten used to many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of serv many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of service horror stories. When the "check engine" light occurred I thought "uh-oh" what did I just get myself into? Previous to my purchase, my wife and I flew to Texas to test drive a SL550. Funny that car just happened to also have a "check engine" light too and was the main reason we passed on that one. But Dan soon made me realize that my MB was a very sophisticated machine that solely depended on "warnings" to stay in proper operating condition. Next, I got the "RED" "STOP CAR" warning that really got me worried and almost had me regretting my purchase. However, Dan was able to rectify the situation, calm my worst fears and not utter those fateful words "it is not covered by your warranty". Finally, after we noticed our extra tan mats in the trunk went missing during one of the two service issues, without my asking, Dan immediately ordered new ones and had them for us without delay. In light of all this happening during the first two weeks of my ownership Dan single-handily enhanced my enjoyment of this automobile and tremendously reduced my stress level in owning it. More

I used to go to "independent" Mercedes shops for service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service Advisor Duane Udo is the reason I go to RBM North. Duane is knowledgeable and friendly to the point of bending over backwards to be as helpful as possible. When you add to this RBM’s loaner car program and my car being returned sparkling clean, why go anywhere else? More

Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

Both took the extra time to answer many questions as well Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for cove Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for coverage from my extended warranty company. Ken in particular took a lot of time to explain the process for this specific repair and to listen to my concerns regarding diagnosis costs that would not be covered under the warranty. As a claim director for a large national property and casualty company who specializes in affluent clients, I am keenly aware of the need to create promoters vs detractors in order to grow your business. Their willingness to work with me was very much appreciated. More

The purpose of my visit to RBM Mercedes Benz, North was to take care of some minor problems and an adjustment on my front passenger seat. I was LATE for my appointment. Nathan welcomed me and directed me t to take care of some minor problems and an adjustment on my front passenger seat. I was LATE for my appointment. Nathan welcomed me and directed me to the waiting area. He alerted Teresa Cox to my presence. She was with a scheduled customer. While I was waiting, I enjoyed viewing a beautiful flat screen TV show. Nathan directed me to a marvelous hospitality area. While I was in the waiting area, (it is more like a beautiful lounge area.) I also enjoyed the Mercedes Benz retail area. Teresa Cox was extremely knowledgable and explained to me what my service would entail. She has an engaging and congenial manner. It was actually the very first time a service professional advised me and was NOT condescending. I would highly recommend going to RBM North for sales, service, and Mercedes Benz high quality retail merchandise. More

Teresa Cox was friendly, knowledgeable, & efficient in helping solve the mechanical malfunction in my car. She made me feel important and valued me as a customer. The problem was solved quickly and in helping solve the mechanical malfunction in my car. She made me feel important and valued me as a customer. The problem was solved quickly and in a most cost effective manner. A courtesy car was provided a no charge which I did not expect. My car was returned to me in a much cleaner condition than I expected. I am recommending RBM of Atlanta North to my business clients, friends, and associates for automobile service, as well as, the place to go for a new or used Mercedes. More

RBM of Atlanta North is a new style M.B dealership with all a new high tech shop and all the client amenities incl. internet, coffee and juice bar, big screen TV, comfy waiting area. From the minute you d all a new high tech shop and all the client amenities incl. internet, coffee and juice bar, big screen TV, comfy waiting area. From the minute you drive up and the greeter greets and welcomes you and takes your keys and car from you, you get a feeling of personal professional service. The service advisor (Victoria) made me feel like my little warranty problem was her most important problem of the day and would be all the way thru the repair process. They gave me a loaner (C300 with 660 miles on it) and then sent me an email in the afternoon to tell me my car was all fixed and ready for pickup. When I picked up the car, the greeter took the loaner and quickly pulled up my car. The repair work was done perfectly. This is the best dealer service experience I've had in 50 years of car ownership. More