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RBM of Atlanta - Service Center
Atlanta, GA
RBM of Atlanta Mercedes-Benz is committed to providing the level of service that you expect as a Mercedes-Benz owner. Following is an overview of what you can expect from a visit to our Service Department.
Arrival and Check-In
When you arrive, one of our valet staff will greet you and direct you to the reception area. Once inside, our staff will confirm your arrival and gather information about your needs. You will then be escorted to your Service Advisor’s office.
After determining your needs, your Service Advisor will discuss estimates, completion time, and any other relevant details. Please allow 15-45 minutes for this process, since we want to be very thorough. The detailed attention you receive during the check-in process will help ensure that we get all the information we need to do the job right the first time.
When Your Vehicle is Ready
When the work is done, we prefer to meet with you, go over all the work that we completed, and answer all your questions. However, we do offer alternatives for those times when you cannot pick up your vehicle during normal business hours. Ask your Service Advisor for details.
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
January 18, 2021
"I didn't know where to bring my new (to me) Airstream RV..."
- Adventure VanI didn't know where to bring my new (to me) Airstream RV on a Sprinter 3500 chassis. I took a chance and I'm so glad I brought it to RBM Atlanta. Both times they did exactly what needed to be done perfect. Didn't push unnecessary work on me. Just adapted to my crazy schedule and got it done right! The first time! If you have a sprinter, bring it here if you want it done right with no typical dealer BS;) Thank you guys... Joey
Read MoreJanuary 14, 2021
"Ronald has taken care of my car for 4 years, and always..."
- dianenew2008Ronald has taken care of my car for 4 years, and always taken the time to keep me informed. He is knowledgeable, and professional! He makes you feel as if your car is important to him, too!! Kim in the scheduling department was exceptional in setting up my appointment, walking me through needed forms, and arranging a courtesy driver! Thank you!
Read MoreEmployees Worked With
Ronald,Kim,Bryan[courtesy driver]
October 06, 2020
"Jordin Mendez (Roadside Technician) got our car going..."
- Bill N.Jordin Mendez (Roadside Technician) got our car going quickly and gave us his recommendation for keeping the battery charged. He was friendly and instructive as he took care of the issue. Highly recommend this man for his positive attitude and skill.
Read MoreEmployees Worked With
Service Center Photos & Amenities
- Authorized Parts Store
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Television
- After Hours Drop-Off
- Authorized Accessories Store
- Express Service
- Shuttle Service
- Television
- Valet Parking
