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RBM of Atlanta - Service Center

Overview Employees Reviews (136)

Dealership

Service Center

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RBM of Atlanta - Service Center

3.9

136 Lifetime Service Reviews

7640 Roswell Rd, Atlanta, Georgia 30350 Directions

Service: (770) 390-0600

Parts: (770) 390-0601

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Call Service Center (770) 390-0600

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Good

67% Recommended

3.9

136 Lifetime Service Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

Visit Service Center Website

RBM of Atlanta Mercedes-Benz is committed to providing the level of service that you expect as a Mercedes-Benz owner. Following is an overview of what you can expect from a visit to our Service Department. Arrival and Check-In When you arrive, one of our valet staff will greet you and direct you to the reception area. Once inside, our staff will confirm your arrival and gather information about your needs. You will then be escorted to your Service Advisor’s office. After determining your needs, your Service Advisor will discuss estimates, completion time, and any other relevant details. Please allow 15-45 minutes for this process, since we want to be very thorough. The detailed attention you receive during the check-in process will help ensure that we get all the information we need to do the job right the first time. When Your Vehicle is Ready When the work is done, we prefer to meet with you, go over all the work that we completed, and answer all your questions. However, we do offer alternatives for those times when you cannot pick up your vehicle during normal business hours. Ask your Service Advisor for details.

Top Reviewed Employees

James Roberts

Service Advisor

not yet
rated

View 30 Reviews

Dennis Phillips

Service Advisor

not yet
rated

View 28 Reviews

Shawn McCallum

Service Manager

not yet
rated

View 24 Reviews

Brent Vaccaro

Service Advisor

not yet
rated

View 8 Reviews

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Latest Reviews

November 04, 2018

"Jordin Mendez came out on a Sunday to service my vehicle!"

- Great customer

I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. RBM of Atlanta has excellent customer service in their Roadside Technician Mr. Jordin Mendez.

Employees Worked With

Jordin Mendez Roadside Technician

May 16, 2018

"Ripoff"

- Poplfool

Was told I needed repairs on my car that were not confirmed by visit to independent service shop. In fact independent shop made repairs not mentioned by RBM. Repair prices are 100% more than independent shop. Understand high overhead accounts for higher prices, but 100%? Could understand 30%. Then received e-mail suggesting even more unwed repairs.

Employees Worked With

James Roberts

2.0

August 29, 2017

"Great Communication"

- lmcday

Ron has always been flexible when communicating with about the status of my car with emails, text, calls and reports. I am never left out of the loop about my services.

Employees Worked With

Ronald Perkins

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Service Center Photos & Amenities

Authorized Parts Store
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Television
After Hours Drop-Off
Authorized Accessories Store
Express Service
Shuttle Service
Television
Valet Parking

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