Dale Harrison

This is the worst dealership I ever deal with period! I bought cars from out of state all the time. Never had someone agreed on the price with you. Let you get your finance done. Hold you up for few days I bought cars from out of state all the time. Never had someone agreed on the price with you. Let you get your finance done. Hold you up for few days telling you they're doing inspection on it. You had to find it out in a hard way. They already sold the car to someone else while the whole time you keeping texting and calling them asking for the status of the transaction. I was gonna spend $70,000 on that car and they treat me like a junk. Mr. Harrison if you are reading this. You might consider re-range your manager team. I would never expecting being treated like this from a MB dealer. This is some buy here pay here action. More

Helpful 0

Report | Print

Buyer Beware ! !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in th !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in the car, and agrees it's not right. They try to get you caught up in their bureaucracy, saying the "engineer" says your car is fine, but yet they agree it's not..... Then they block you from communicating through email. Called MBUSA and completed a service survey, they won't even call you back.... SAVE YOUR MONEY, AND SHOP ELSEWHERE.... Spent 87K on a top of the line S Class....and this is what you get....ignored..... More

Helpful 1

Report | Print

Noticed a warning light on a test drive, so I paid out of pocket for a PPI, which uncovered the need for brakes and a battery. Spoke with sales a manger and GM (Dale), who refused to address the problems on pocket for a PPI, which uncovered the need for brakes and a battery. Spoke with sales a manger and GM (Dale), who refused to address the problems on a car they are asking $130k for. It’s priced “as-is.” I missed a deal on a similar vehicle because I presumed a MB would have some basic quality standards. Even escalation to GM explained away with “need to meet margin target.” I’ll be escalating to MB corporate. More

Helpful 1

Report | Print

Dealer assured me that I would qualify for the loyalty accelerator program when I turned in my lease, even after I purchased my car. After I turned in my lease I got hit with the bill for turning the car accelerator program when I turned in my lease, even after I purchased my car. After I turned in my lease I got hit with the bill for turning the car in early even after the dealer assured me repeatedly that I would qualify. Sticking me with a 3k+ bill and telling me that it was my fault for not informing my salesman of how I bought the car. And this was the purchase of a new E63 More

Helpful 1

Report | Print

Worst experience ever! I do not recommend this dealership at all. With COVID situation you must be present in a dealership to sign paperwork and take car delivery personaly. at all. With COVID situation you must be present in a dealership to sign paperwork and take car delivery personaly. More

Helpful 1

Report | Print

Great Experience Every Time RBM is a great dealership to buy and maintain a vehicle. Erick Koenigsberg is the best representative I have ever purchased a car with. But it doesn RBM is a great dealership to buy and maintain a vehicle. Erick Koenigsberg is the best representative I have ever purchased a car with. But it doesn't stop there, Jason in service is great too. I always have a good visit to RBM - first class service and sales organization. I recommend them to anyone looking for a great car. More

Helpful 0

Report | Print

Great team of folks @ RBM. Will be back for my next car ! Wonderful experience. Everyone went above and beyond to accommodate my needs. RBM is not the closest Mercedes dealer to me, however they are certai Wonderful experience. Everyone went above and beyond to accommodate my needs. RBM is not the closest Mercedes dealer to me, however they are certainly worth the drive. I highly recommend RBM of Atlanta. More

Helpful 2

Report | Print

Wow... we used to be Atlanta Classic Cars customers and after buying a very expensive car and being thoroughly disgusted with their service department we decided to switch over to RBM from a TrustDale reco after buying a very expensive car and being thoroughly disgusted with their service department we decided to switch over to RBM from a TrustDale recommendation. Jerry Peek (sales representative) and Robert (Sales Manager) were very professional and great to work with. They went out of their way to make a deal happen on a 2012 ML350... a car they didnt even have on the lot. They were even willing to honor a TrustDale coupon voucher AFTER the deal had already been negotiated. Not only will we get our new car serviced by them, but I will continue getting our '09 S550 serviced by them as well. After the first service experience with them this past week, i am bewildered at the world of difference between my experience at an uncaring and nickeling and diming service center and RBM's super professional, hospitable service center. James was very professional in getting a laundry list of things taken care of for me all the while keeping me updated on the status while being provided a very nice loaner vehicle. Their prices were very very very competitive as I had done my comparison shopping before going in to pick up the vehicle, so they are certainly not out to break the bank. In addition, the service manager was more than accommodating and extremely pleasant to work with. I am very satisfied and very happy that I have switched over to a family-atmosphere dealership that seems to care about us rather than treating us like a number. Take it from someone who is willing to drive an hour... this is a dealership of genuine excellence! More

Helpful 1

Report | Print

This dealership is in a class by itself. I have been a LOYAL customer for 5 yrs. and cannot see myself purchasing anywhere else. The moment you enter the facility, there is nothing but kindness. From sale LOYAL customer for 5 yrs. and cannot see myself purchasing anywhere else. The moment you enter the facility, there is nothing but kindness. From sales, to finance, to management, and service, each person is impeccable !!!!! You do not mind paying a little more knowing a delaership stands behind the automobile. With RBM it does not matter whether new or used, they treat you the same....and thats awesome !!!!! More

Helpful 5

Report | Print