RBM of Atlanta - Service Center

I can’t say enough good things about my experience with RBM Mercedes. Brian Butcher is a true professional—knowledgeable, courteous, and always willing to go the extra mile to ensure everything is handled RBM Mercedes. Brian Butcher is a true professional—knowledgeable, courteous, and always willing to go the extra mile to ensure everything is handled right the first time. I live in Spartanburg, SC, and I make the drive specifically to work with Brian and the RBM team. That should speak volumes about the level of service they provide. It’s always worth the trip for the peace of mind and quality of care I receive. Highly recommend both RBM and Brian Butcher for anyone who values excellent service and attention to detail. Keith Stephen More

I have brought in my 2015 GL450 that I bought new and I brought it in to your service center. It has been in there two times in the last two weeks and it has not been fixed. I want it fixed or give me some brought it in to your service center. It has been in there two times in the last two weeks and it has not been fixed. I want it fixed or give me something in return to go towards a different car! I am tired of going to my car and it is totally dead. It has had a new alternator and battery to the tune of 3200.00 dollars. I can not rely on it! More

Jordan Mendez, Roadside Technician, assisted me yesterday. My car would not crank, and my battery had died. Jordan provided me with a new battery. He was prompt, courteous, and provided me the s yesterday. My car would not crank, and my battery had died. Jordan provided me with a new battery. He was prompt, courteous, and provided me the service I needed. He also gave me information on the battery as well as my car. More

We have been customers of this dealership since the early 1990's. The service department used to be professional and detailed. Unfortunately, this is not the case today. I recently had my car in for the seco 1990's. The service department used to be professional and detailed. Unfortunately, this is not the case today. I recently had my car in for the second time for the same service.. I was promised a loaner car. The loaner was filthy on the inside with drips and spots on the front seats. The back of the car was filthy, too. The woman who oversees the service said, "We are very busy and we do not have time to keep the cars clean." There was not another loaner car available. I will not use this service department again. I certainly will not ever purchase another car from RBM of Atlanta. More

I have had a terrible experience with MB Roadside Assistance and RBM. It took four hours to pick up my vehicle after a tire blow out. RBM got it fixed the next morning, but does not provide an Uber o Assistance and RBM. It took four hours to pick up my vehicle after a tire blow out. RBM got it fixed the next morning, but does not provide an Uber or car return despite advertising it on their website. I got transferred a number of times and numerous texts to get the transportation and repair. My last tire problem was handled through Mercedes Benz of Buckhead and I had no complaints. Avoid this dealership! More

Jordin Mendez brought a new battery to my car and replaced it onsite. He communicated very well with me about what time he would be there and asked questions in advance that helped determine if i wo replaced it onsite. He communicated very well with me about what time he would be there and asked questions in advance that helped determine if i would in fact need a new battery or just a jump. Thank you Jordinn!! Betty Hall More

They have always provided me with excellent customer service - and gone above and beyond my expectations! service - and gone above and beyond my expectations! More

Jordin of RBM Roadside did a fantastic job of installing a new battery at my home. Very courteous and helpful. Highly recommend! a new battery at my home. Very courteous and helpful. Highly recommend! More

Buyer Beware ! !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in th !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in the car, and agrees it's not right. They try to get you caught up in their bureaucracy, saying the "engineer" says your car is fine, but yet they agree it's not..... Then they block you from communicating through email. Called MBUSA and completed a service survey, they won't even call you back.... SAVE YOUR MONEY, AND SHOP ELSEWHERE.... Spent 87K on a top of the line S Class....and this is what you get....ignored..... More