RC Hill Mitsubishi-DeLand

Fantastic Dealership I knew I wanted another Mitsubishi as the one I had for 5 years was great, replaced only tires, battery and brakes. Went to this dealership because o I knew I wanted another Mitsubishi as the one I had for 5 years was great, replaced only tires, battery and brakes. Went to this dealership because of the commercials, etc and I did not care for service I received at dealership I used 5 years ago. The staff is fantastic, answered questions, very friendly, NO PRESSURE to buy and best of all I brought another Lancer in the color I wanted and drove it home right then. Great price for trade in and discounts for being a previous Mits owner. If you are looking for a Lancer, Outlander or any other Mits go here you will not be disappointed. The staff are so friendly and know what they are talking about and they get paid not by what they sell which is a huge difference than other dealers. Good going owner for treating them and you consumers the right way. See Selena or Troy they are the best as I am sure the others are as well for sales. Bonnie and Gary Tremblay More

Best Experience Ever! I have been to many different dealerships and not one customer consultant can compare with Anthony. Not only was the deal on the car amazing, but the I have been to many different dealerships and not one customer consultant can compare with Anthony. Not only was the deal on the car amazing, but the customer service was the best in DeLand! More

What it's really like after you own a Mitsubishi from RC I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after you purchase a Mitsubishi. I purchased a brand new 2011 Mitsubishi Lancer. To this point, it only has 25,500 miles. I have done all the maintenance to this car and I baby it. Back in November 2013, I had the car looked at for the service under my "VIP" maintenance plan. Everything supposedly checked out. But then two months later my car battery dies. I find it hard to believe that the dealership did not see the battery draining. On top of that, the car wasn't even 3 years old. Completely unacceptable for a newer car. This past weekend, I took my car in for another scheduled service. Now they say my tires need changing. I questioned Barbara on the car only having 25,000 miles. She stated that the new car tires are "soft". So basically she tells me that Mitsubishi gives substandard tires for a vehicle I paid good money for. I'm going to be questioning Mitsubishi on this. I believe the dealer gave me used tires, but I got no proof. I will be requesting an investigation from Mitsubishi corporate. Keep in mind I got these tires rotated frequently. I tried to contact RC Hill from an email I had back in 2011. It was an email that personally asked me how I can get their business. I replied to the email asking his input on these premature wear issues on the tire and the battery. However no response. I can only conclude that RC hill is only interested in getting your business, but not keeping it. From time to time, I see a notice in the waiting room that says they really need business. Well, not supporting your vehicles and ignoring the customer is why they can't keep business. My next car will be a Honda. Update #1 6/2/14 5:06 PM -- Just in case anyone is not fully aware, supposedly when this dealer gets a negative review, they are notified by Dealer Rater and may attempt to contact me via the Dealer Panel. So far I received no response. This further demonstrates my concern that RC Hill only wants to sell you the car. They do not have any regard for poor experience or even attempt to contact me further. Their VIP program is complete garbage in my opinion. Update #2 6/9/14 4:43 PM -- I spoke to RC Hill (owner) the other day. The communication issues were addressed. Apparently since I was on their VIP program, I never got emails to state that if any reason that I am not satisfied, to contact them. I'm told this would be corrected in the future. Also, the owner's email address changed between when I got the car and my recent issues. But they have no way of telling us that the email address changed. He still stands by the decision that it is normal wear and tear. Even with my low mileage and could not answer why my last car check from 11/2013 had recorded no abnormal wear on the tires to all of a sudden having "attention wear" after 6 months and not even 3000 miles. The dealership should stand by their products. I don't of course expect a free tire replacement. But there should be some type of appropriate prorating. Update #3 6/16/14 11:22 AM -- I continue to question the quality of this car some more. This past weekend, I noticed that the rear pillar on the driver's side snapped open on it's own. When I looked at it, I could clearly see the airbag as that is where the side curtain airbag is stored. Luckily, I just had to snap it back on. But I don't think that should have happened in the first place. It's really getting difficult for me to recommend anyone getting a Mitsubishi. I really wish the dealer would support their products some more. More

Best Ever! Outstanding customer service! Never pushy but willing to go out of his way to make my experience great. I'd definitely recommend him to any of my frie Outstanding customer service! Never pushy but willing to go out of his way to make my experience great. I'd definitely recommend him to any of my friends. More

Very satisfied Anthony was the best sales person I have had the pleasure of speaking with. He was not at all pushy, and he really took his time to find the right dea Anthony was the best sales person I have had the pleasure of speaking with. He was not at all pushy, and he really took his time to find the right deal for me and stay within my budget. I would definitely recommend him to anybody looking for a positive car buying experience. More

Excellent Customer Service! The best car buying experience I have ever had! The staff was so friendly, and they gave me all the information I needed to make the best car buying d The best car buying experience I have ever had! The staff was so friendly, and they gave me all the information I needed to make the best car buying decision. I could not be happier with my purchase! They did not stop until they got me the price I wanted, even when I was ready to give up, they kept working for me and I am so grateful they did. I will be recommending this dealership to everyone, and the next time I am ready for a new car RC Hill WILL be my first stop! More

OUTSTANDING! So to give everyone an idea my family has purchased 6 vehicles from Kendall Mitsubishi in the past and we have always been loyal customers to that Mia So to give everyone an idea my family has purchased 6 vehicles from Kendall Mitsubishi in the past and we have always been loyal customers to that Miami dealership. That is until my last purchase. I was looking for a Lancer Ralliart and the one that I wanted at the right price was in RC Hill Mitsubishi. I am a full-time student, working full-time, and trying to enjoy life so I didn't have much time to go up to DeLand even though it was a great price. Troy asked me two things, Have you driven the car? If I drove it down for you would your purchase it from us? Now let me say THAT IS AMAZING CUSTOMER SERVICE!!!!!! Troy was honest from the beginning and just as he offered he drove my new car down to Miami (3+ hour drive) and took my trade in up to DeLand. As long as I am in the market for a Mitsubishi (Depends on the future of the EVO) I will ONLY EVER BUY FROM RC HILL MITSUBISHI and you bet Troy will be my go to guy! Thank you for a great experience! More

Good deal Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. More

Pleasant Surprise Our previous experiences in purchasing a vehicle have not been good experiences, and my husband and I put off buying for a while simply because we wer Our previous experiences in purchasing a vehicle have not been good experiences, and my husband and I put off buying for a while simply because we were not looking forward to another. However, we were very happily surprised with the time we spent with Anthony and the folks at RC Hill. We were made to feel welcome even though our credit was not perfect. Anthony did not focus on what we could not do, but rather on what we could do. He was able to get us into a new Outlander that fit our finances and we actually had a nice time with him and felt great when we left. We will be looking forward to our next purchase! More

In & Out I went in for a test drive at RC Hill Mitsubishi and was accomodated well and promptly by Anthony. Every question and concern I had were reviewed and I went in for a test drive at RC Hill Mitsubishi and was accomodated well and promptly by Anthony. Every question and concern I had were reviewed and resolved. All I needed to do was arrive, be honest with my intentions, motivations and means, and I left a satisfied customer. More