Raceway Nissan

Very disappointing experience at Raceway Nissan in Riverside on 9/22 regarding a warranty issue. We initially spoke with Marco, who was polite and tried to help. He consulted his manager, Marcos, a Riverside on 9/22 regarding a warranty issue. We initially spoke with Marco, who was polite and tried to help. He consulted his manager, Marcos, about a California emissions warranty question. Instead of Marcos coming out, Yvette approached us and immediately became rude, confrontational, and unprofessional. She insisted the warranty information we had was incorrect and repeatedly stated there was “nothing they could do,” despite the warranty stating the dealership is responsible for required adjustments. When I used my hands while speaking—normal communication for many people—Yvette accused me of “putting my hands in her face,” raised her voice, and spoke in a threatening manner before walking away without resolving anything. When Marcos finally came out, his response was dismissive. My husband explained that he followed the dealership’s drive-cycle instructions and drove approximately 600 miles, yet the vehicle still failed smog. Marcos responded, “I don’t know what to tell you, bro. You’re going to have to drive another 500 miles.” This showed a clear lack of professionalism, accountability, and customer care. We were repeatedly told to “contact Nissan” and that it was not their problem, despite the warranty language stating otherwise. Our household owns multiple Nissan vehicles and planned to purchase another. After this experience, we will not be returning. Poor leadership, poor communication, and unacceptable customer service. More

This corrupt service department added 3,000 MORE MILES to my car to get it out of warranty. My 2022 nissan Sentra battery died. It kept saying system malfunction so i took a photo of my dashboard and my m to my car to get it out of warranty. My 2022 nissan Sentra battery died. It kept saying system malfunction so i took a photo of my dashboard and my mileage read 34,162 (still under warranty) i have photo evidence of this and my car sat there until the tow truck came. I got it towed the 5 miles to the dealership thinking ok great it’s still under warranty so whatever the issue is it’ll be paid for. My car gets dropped off and the service advisor liseth calls me and says that my car is no longer under warranty and a battery will be $375. She tells me that my odometer is reading 37,361 ! I told her she’s incorrect and that my miles are only at 34K. I come up here to speak with the manager Marcos to show proof of that and he doesn’t know how this could’ve happened. So now my car is out of warranty and we know these stupid Nissans are expensive to maintain. The manager offered to give me a free battery and of course he would since I’m sure his people are the ones who messed with my mileage so that i can be out of warranty. I also got a text from the sales department to sell my car since it’s high mileage right now 😒 this place put 3,000 miles on my car in a matter of minutes and no one knows what happened. How does my car mileage jump over 3,000 after it’s dropped off?! They tampered with it and then offered me a free battery when they got caught. More

In late May of 2024 I took my Murano in for a recall. I had noticed some oil dripping as well. I wanted them to check it out and let me know cause of it. They Said it would cost $225 to diagnose it and t I had noticed some oil dripping as well. I wanted them to check it out and let me know cause of it. They Said it would cost $225 to diagnose it and that could be applied to any repair needed. I agreed to this. I got a call a couple hours later and was told the leak was from the front and rear timing cover, and lower oil pan. They would need to pull the engine out and replace the seals and o-rings. This would cost me $3780. I told them I dont want the repair at this time. I would have my mechanic look at it instead. My mechanic did his own diagnostic and told me the bolts for the oil pan were loose and that was the cause of the leak. He said the reason oil was on the front and back of the engine was likely due to someone spilling oil on it from the oil filter. cost me $150 and the $225 from the dealer diagnostic and not $3780. it has been 2 weeks since he did this and not a drop of oil on the cardboard we put on the driveway. What a xxxxing scam this dealership tried to pull. Either that or just utter incompetence. Either way you should be ashamed. I will NEVER go back to this dealership More