Radley Acura

I was there for warranty work done on my new 2023 MDX Advance. The Heads Up Display and passenger side interior window bolster were replaced. Upon leaving the dealership I noticed the instrument panel an Advance. The Heads Up Display and passenger side interior window bolster were replaced. Upon leaving the dealership I noticed the instrument panel and steering wheel column were dinged and scratched, and the dynamic drive know no longer worked. I immediatly notified the service writer with no response so I scheduled service at another dealership. The next day the piano black dashboard trim popped off and the driver side console later trim separated from the console ⅛". I was able to snap the dashboard trim back on but not the console trim. The other dealer reconnected the dynamic drive but no the damage and trim issues. More

Unless you like to throw away money, be profiled, and taken advantage; avoid this Acura Service Center at all costs! Today, I went to Radley Acura to get my 2013 ILX serviced. Habib Karefa-Smart was taken advantage; avoid this Acura Service Center at all costs! Today, I went to Radley Acura to get my 2013 ILX serviced. Habib Karefa-Smart was my Service Consultant and he profiled me as a young woman to be taken advantage of. I stated to him the maintenance code (A123) from my dashboard and he immediately up-charged my services; NOT informing me of the Acura recommended service for my maintenance code. This up-charge was done prior to a mechanic/technician assessing my car and making their recommendation(s). Service Consultant, Habib Karefa-Smart, used intimidation and pressure tactics to persuade me to agree to services totalling $765.00. After agreeing to a portion of these services, the cost seemed egregious so I called three other Acura Service Centers to compare pricing. To my surprise, their pricing for the full A123 maintenance ranged in price from $380.08 to $400.50. Upon this discovery, I was livid. Ultimately, I reached out to the Service Director, Sohail Nasim, and spoke with him at length about the service I received from Service Consultant, Habib Karefa-Smart. He assured me that he would speak to Service Consultant, Habib Karefa-Smart, about his honesty and not pressuring customers to commit to up-charged services without informing them of the Acura recommended standard service and associated costs. It pains me to think about all of the previous services I've had at this dealership as I have no idea if I was up-charged to premium services that weren't needed; when I was under the impression that I was paying and receiving the standard service. I'm very concerned for any customer (especially, elderly, women, and youth) that are relying on their Service Consultant, like Service Consultant, Habib Karefa-Smart, to receive HONEST, INFORMATIVE, and ACCURATE information about the services they are requesting and receiving. Shop around and proceed with caution! More

I have bought 4 cars there and they have always been professional, helpful and honest. Working with Nando in the service department has always been easy. They tell you the truth and work with you to ma professional, helpful and honest. Working with Nando in the service department has always been easy. They tell you the truth and work with you to make the process as easy as possible. More

Service Director Sohail Nasim I have never seen a service manager go beyond measurements to try to help a customer in service department this guy is really a great guy. Thank you for always helping m service manager go beyond measurements to try to help a customer in service department this guy is really a great guy. Thank you for always helping me when I bring my car to service.You are the best! More

Service Advisor Zamaine Meredith, Best service advisor I have ever met..keep up the good work. I have ever met..keep up the good work. More

Mr.Brian Welsh Sales and Leasing Consultant Brian Welsh …This man really work hard for his Customers And will make sure the car is set up right before you leave the dealership trust me you will not leave t …This man really work hard for his Customers And will make sure the car is set up right before you leave the dealership trust me you will not leave the dealership if your car is not set up how it’s supposed to be if Mr. Brian Welch is your sales person. He is a really good sales person the best that I have ever seen. More

Finance Manager Jereis Smith, is a very pleasant person and will work really hard to get you the best rate on financing. she explain all the paperwork 100% and will make sure you understand everythi person and will work really hard to get you the best rate on financing. she explain all the paperwork 100% and will make sure you understand everything before you leave her office no matter the time spent. Thank you Mrs.Smith for working really hard for me on rates. Best Acura dealership around the beltway ever. You guys treat customers like family members. More

General Sales Manager Jesse Reeves, I know a lot of managers but I never met one better than Mr. Jesse. Every time I am into the market for a new Acura I go to Radley Acura dealership because they tre managers but I never met one better than Mr. Jesse. Every time I am into the market for a new Acura I go to Radley Acura dealership because they treat you with respect and like family. Mr. Jesse is truly the best manager I have ever seen.Also,not to mention most dealerships try to ping pong your credit to different banks but not this dealership they send it to where you wanted it to go. Thanks again Mr. Jesse you truly are a wonderful person.Any Acura I buy Will be purchased from Radley Acura dealership. More

Brian is fantastic to work with, and I specifically came back to this dealership to work with him again. He is genuine, remembers the little things, and doesn’t overwhelm the customer with information or an back to this dealership to work with him again. He is genuine, remembers the little things, and doesn’t overwhelm the customer with information or anything fake. I really appreciate his personality and calmness, especially in an environment where the stereotypical car dealer is aggressive and loud. I will continue coming back when my lease ends! More