Before heading to Radley Acura to check out a used car I read the reviews on this site and due to the bad reviews was definitely on my guard. I am happy to say however, that my experience was nothing like the others describe. This is in part probably due to the new management at Radley but primarily due to salesman Brian Welsh. Even before getting to the dealership Brian was very responsive without being pushy and he was always available to answer all my questions. After a month looking for the right car and talking with many dealerships, his straight forward and honest style was refreshing. At the dealership, Brian showed me the Toyota Rav4 I was interested in and was extremely helpful walking me through the car buying process (my first time going through a dealership). Due to the reviews I had read here, I was extremely cautious and Brian did everything he could to make sure I had a positive experience and comfortable, including letting me take the car to my mechanic the next day for an independent presales inspection. When the mechanic found that the water pump needed replacing Brian offered to take care of this at the Radley service center and also offered to have all the Toyota recalls addressed at a nearby Toyota dealership. I was unsure of the purchase and at no point did Brian push me, instead he provided helpful information and was a resource. When I finally decided to go forward with the purchase, he made sure all the repairs were taken care of and personally switched my plates to the new car. I cannot recommend Brian more, he is an honest salesman who sincerely cares about customer service, no matter the value of the car they are purchasing, he goes above and beyond to make the car buying experience a positive one, to give customers a fair deal, and even post sale is available for any questions. Go to Radley Acura and ask for Brian Welsh!