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Rafferty Subaru
Newtown Square, PA
4,848 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,848 Reviews of Rafferty Subaru
Verified Customer
November 23, 2021
Without a doubt this is the best experience I have ever had acquiring a new car. Brad Dickerson handled every detail professionally and kindly. He took time to understand my needs and delivered had acquiring a new car. Brad Dickerson handled every detail professionally and kindly. He took time to understand my needs and delivered This was followed up by white glove service from Jeanette Apresti and Chris Theurer. And I love my new car! Thank you all More
by Romreber
Employees Worked With
Chris Theirer, Brad Dickerson, Jeanette Prestia
November 23, 2021
The service was for a state inspection (no complaint) and to check a valve tap. The service writer said the valve tap noise was actually the catalytic converter. This is nonsense: the sound varied with rpm to check a valve tap. The service writer said the valve tap noise was actually the catalytic converter. This is nonsense: the sound varied with rpm, it was present after the engine was well warmed (so no more thermal expansion sounds from the converter), the noise is very evident near the valve covers and differs from side to side and is clearly an engine noise, not creaking from the catalytic converter. This is only the latest instance of Rafferty service providing wrong and misleading information. Previously, on the same vehicle, the check engine light blinked on. Rafferty service blamed it on electrical interference interference from the power lead to an aftermarket audio amplifier. The lead does not cross paths with the ECM nor any of its signal wiring, and carries dc current: not prone to causing interference. After 2 additional trips to correct misdiagnoses that resulted in the check engine light reappearing, they finally determined that the cause was faulty solenoids controlling the variable valve cams. Previous to that, on a prior Outback, they diagnosed a wheel bearing noise as possibly due to brake pads rubbing on a ridge on a rotor, and kept repeating that diagnosis, over several visits, until the noise on that wheel became bad enough that they could no longer avoid a bad bearing conclusion. Of course the time consumed with the wrong diagnoses delayed service beyond the warranty period (by 2000 miles). This most recent farce (I have not mentioned the service problems with a 3rd Subaru, from the past) is their 3rd strike: I will no longer use Rafferty for service nor, for that matter, any other Subaru dealer service as I have learned not to trust that service: the "love" should not include repeated trips to the dealer only to find the problem still present. The technicians have poor diagnostic skills or the dealer simply wishes to avoid "bothersome" work. In either case,there are many independent shops, and those I have used provide a much superior experience. More
by THENWYN
Employees Worked With
Steven Troop
November 23, 2021
Service Dept. carried out oil/filter change, updated Starlink software, rotated tires, and replaced rear wiper blade. Because of lengthy software update, Service Advisor Kelly offered a no-charge loane Starlink software, rotated tires, and replaced rear wiper blade. Because of lengthy software update, Service Advisor Kelly offered a no-charge loaner vehicle, gratefully accepted. However, tires on loaner vehicle were underinflated, and I needed to reinflate all 4. More
by BargainHunterDE
Employees Worked With
Kelly Billbrough
November 23, 2021
From start to finish, this process has been wonderful which is not an easy task to come by these days. Marty was knowledgeable, professional, and understanding. Marty listened and talked to us in a way t which is not an easy task to come by these days. Marty was knowledgeable, professional, and understanding. Marty listened and talked to us in a way that revealed his extensive knowledge of cars while also taking into account our family’s auto needs. Shane did a wonderful job explaining the financing that also took into account our situation. Both Marty and Shane made this process outstanding. Thank you both! More
by Patriotlane
Employees Worked With
Marty Smith, shane corbett
November 22, 2021
great dealership, great facility, great service. with loaner availability, online schedule, it is as easy as 123. plus the staff are treating you like a family, will return for sure! check them iut. loaner availability, online schedule, it is as easy as 123. plus the staff are treating you like a family, will return for sure! check them iut. More
by QBXIONG
Employees Worked With
Kelly Billbrough
