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Rafferty Subaru

Newtown Square, PA

4.8
4,849 Reviews

4700 West Chester Pike

Newtown Square, PA

19073

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4,849 Reviews of Rafferty Subaru

July 27, 2021

Loaner given to me has obviously not been cleaned…trash included a partially full bottle of juice, crumbs in the leg extension crack, a plastic food container with fork on floor, detergent bottle. Also sea More

by M. E.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager apologized for condition of car. Can’t recall his name., Kelly Billbrough, shane corbett
Aug 19, 2021 -

Rafferty Subaru responded

I'm very sorry to hear this, as we strive to make the service experience exceptional in every way. I will share this feedback with the appropriate personnel so we can ensure we're doing everything possible to provide a pleasant guest experience going forward. Don't hesitate to give me a call if you'd like to discuss this together. Best regards, Ken Seal - Service Manager - (888) 711-0779

July 27, 2021

Our experience with the dealership was a good one because Darren our salesman was professional and competent. He listened to our requirements and delivered. It was clear he knew a lot about the car and was a More

by timandmar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
***Warranty push was too aggressive , Darren Sereikis, shane corbett
Aug 19, 2021 -

Rafferty Subaru responded

We're glad Darren made your shopping experience a pleasant one, but we apologize we fell short of providing the smooth and pressure-free finance process we aim for. I will share this feedback internally so we can improve moving forward, but if there's anything else you'd like to share or discuss, don't hesitate to give me a call. Safe travels, Joe Montoro - General Sales Manager - 610-353-6900 x 151

July 26, 2021

Overall car service was good. Frustrating having to deal with Doug's rude manner. I hope I don't have to deal with him again. More

by A frustrated customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Rider
Aug 19, 2021 -

Rafferty Subaru responded

This review is very concerning to read. I expect the highest level of service from my team, and I apologize for the way you were treated during your visit. I assure you that I will look into this situation to see that this feedback is fully addressed. Lastly, I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Ken Seal - Service Manager - (888) 711-0779

July 26, 2021

They take care with repairs and provide a loaner vehicle, which is a great convenience. I bought this car at Rafferty and have always had it serviced there. More

by SUSANJPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Vitale, Doug Rider
Jul 26, 2021 -

Rafferty Subaru responded

Thank you for taking the time to let others know what being a guest at Rafferty Subaru is like! We're delighted to hear that the team is demonstrating our commitment to outstanding customer service. Please let us know how we can be of assistance again next time!

July 26, 2021

Yes. I would recommend this service center. The process is quick and easy. Also, the people who work there are very friendly. It was an overall delightful experience. More

by BLONG82588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me
Jul 26, 2021 -

Rafferty Subaru responded

We are thrilled to earn your recommendation and truly appreciate you taking time to share this feedback. Thank you for coming to Rafferty Subaru for your auto service needs! We look forward to our continued relationship.

July 25, 2021

Polite, knowledgeable, efficient, reliable, on time, clean waiting rooms, understanding. Not really sure why I have to keep adding more. I think enough said to show how I feel about Rafferty Subaru. More

by GREYHORSE22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Capatasto
Jul 25, 2021 -

Rafferty Subaru responded

We couldn't have asked for a better review - thank you so much! All of us here at Rafferty Subaru are grateful for your business and support!

July 24, 2021

Rafferty and its employees were wonderful to work with from beginning to end. Marty (sales) and Shane (finance) were very professional and knowledable. They were very focused and responsive to me as a c More

by Jaimelake3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Smith, shane corbett
Jul 26, 2021 -

Rafferty Subaru responded

Jaime - these are our favorite kinds of reviews to read! Thank you for trusting the Rafferty Subaru team with your business - we hope to have the privilege of working with you again down the road! Take care!

July 23, 2021

Great place for buying and servicing your car. very accommodating sales and service people. Great waiting room. Service done quickly and right. Look forward to coming up to talk about a new car. More

by Mike51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barbieri
Jul 23, 2021 -

Rafferty Subaru responded

We are so grateful for your five stars! Thank you for taking the time to let others know what being a guest at Rafferty Subaru is like. We look forward to seeing you again next time. Take care!

July 23, 2021

The Rafferty Subaru service team always delivers prompt, accurate, thorough service. From the fact that they kept me informed about every step of my car’s service, to the complimentary car wash, they did ev More

by FRANKHENNINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Colquitt
Jul 25, 2021 -

Rafferty Subaru responded

Thank you for the excellent feedback, Frank. We're delighted to hear that our service team does such an exceptional job! Drive safe, and we'll see you again next time! - your friends at Rafferty Subaru

July 23, 2021

Express services are the best! No appointment needed, quick and easy! Great service ! Try it and you will love it! Very convenient when you realize you are due for the oil change and you have no time for More

by Manfred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Vitale
Jul 25, 2021 -

Rafferty Subaru responded

We're glad the Rafferty Subaru team could be of service, Manfred! Thank you for your business and kind words - we hope to have the pleasure of working with you again down the road!

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