Rafferty Subaru

I have favored Rafferty to all my friends as we are devout Subaru enthusiasts. I find the caliber of service and commitment to quality above and beyond. A stellar staff and motivation for best custom devout Subaru enthusiasts. I find the caliber of service and commitment to quality above and beyond. A stellar staff and motivation for best customer service ambassadors keep us as return customers. Nick Capatasto has been our Service Advisor and we have always been pleased, he check all the boxes as an excellent service advisor for us! More

You install low quality “Falken” tires on your new purchase vehicles. Knowing the tread will wear quickly and long before the manufactures life expectancy, you then want to sell your customers a high purchase vehicles. Knowing the tread will wear quickly and long before the manufactures life expectancy, you then want to sell your customers a high quality “Yokohama tire within one to two years of their new vehicle purchase. My vehicle had only 32,000 miles and with a 2019 new vehicle purchase. I was informed over the phone that I needed a full set of tires. It was surprising and unbelievable to me that this was occurring in such a early time of my new purchased vehicle. Then to learn not just from your manager but from numerous customer complaints online that this experience has happened enough for you to make a serious change with your tire selection for your fleet of new vehicles. However you choose to scam and con your customers into purchasing a new full set of high quality “Yokohama” tires within the first two years of their vehicle purchase. I wasted money getting low tread tires rotated with only having to purchase a full set of new tires this coming Sunday. Therefore I’m not only dissatisfied but I’m also disgusted with your business practices. More

Efficient and friendly staff, no pressure to do more than we needed. I was in and out within 15 minutes on both ends and very pleased with the experience. we needed. I was in and out within 15 minutes on both ends and very pleased with the experience. More

Prompt, no appointment needed. The price was little high and I am not a huge fan of the service department "looking" for other things to sell me, like tires. Just change the oil! and I am not a huge fan of the service department "looking" for other things to sell me, like tires. Just change the oil! More

Express service lived up to its name. Dylan helped me with a phone pairing problem which I had been unsuccessful in getting a delivery team member to respond to. Kudos to Dylan. with a phone pairing problem which I had been unsuccessful in getting a delivery team member to respond to. Kudos to Dylan. More

Great service, I had a bit of a hiccup with a prior repair but came back and they made everything alright and they washed my car, so that is a plus! repair but came back and they made everything alright and they washed my car, so that is a plus! More

This Service Center is clean, efficient, and very well organized. All personnel are friendly and polite. But the bet part is they use REAL Subaru parts. organized. All personnel are friendly and polite. But the bet part is they use REAL Subaru parts. More

From the time I pulled in, all staff were polite and helpful. Customer service was knowledgeable, and worked with me to find any available discounts. helpful. Customer service was knowledgeable, and worked with me to find any available discounts. More

Great service they did a good jobI will return again Great service they did a good job I will return again Apparently I don’t have enough words that I have said so that’s why I’m saying what I’m say Great service they did a good job I will return again Apparently I don’t have enough words that I have said so that’s why I’m saying what I’m saying More

Loaner given to me has obviously not been cleaned…trash included a partially full bottle of juice, crumbs in the leg extension crack, a plastic food container with fork on floor, detergent bottle. Also sea included a partially full bottle of juice, crumbs in the leg extension crack, a plastic food container with fork on floor, detergent bottle. Also seatbelts were buckled and twisted in such a way I couldn’t get out to fit tight. More