Rafferty Subaru

Clean service area The service waiting area was clean and spread out. The service area to set up and pay for the service was well distanced. This was a comfortable exp The service waiting area was clean and spread out. The service area to set up and pay for the service was well distanced. This was a comfortable experience. And they washed my car as well. More

Excellent service! Doug was extremely helpful and patiently explained everything to me about what was needed during the 12 month check up. The maintenance service was very excellent. patiently explained everything to me about what was needed during the 12 month check up. The maintenance service was very excellent. More

Covid safety measures were inadequate. Pls consider wiping loaner and serviced cars with disinfectant, open windows and circulate air. Staff should also explain safety measures. wiping loaner and serviced cars with disinfectant, open windows and circulate air. Staff should also explain safety measures. More

Great service all the time! Staff is very helpful and knowledgeable. Always a pleasure working with everyone there! From sales, girls in the office and the advisors. Great! knowledgeable. Always a pleasure working with everyone there! From sales, girls in the office and the advisors. Great! More

Lies, delays, worthless apologies Short review: Not easy, quick, or pleasant, but a week after we paid for it we eventually got a car. If you can't go somewhere else, be SURE you don't Short review: Not easy, quick, or pleasant, but a week after we paid for it we eventually got a car. If you can't go somewhere else, be SURE you don't deal with Brad Dickerson. Detailed review: I did everything to make sure I could have a super-quick buying experience. They kept me waiting at every stage of the purchase and then said the car wasn't ready and to come back tomorrow. When I did -- after repeatedly contacting them to say that I needed to get in and out quickly -- THE CAR WASN'T READY. I got lots of worthless apologies, but in the end I paid for a car on Monday, made two trips to the dealership, and finally RECEIVED the car on Friday. The frustration and annoyance was actually the least of the damage done, and even after three of Brad's bosses had spoken with me, he doesn't seem to have understood why lying to the customer is a problem. UPDATE: Update to my previous review -- the sales center is quick to post a generic "oh sorry it wasn't a good experience, get in touch with us" auto-reply to a bad review. So I told my story to the FOURTH employee at Rafferty, who wrote back to tell me that he'd spoken to the salesperson and, essentially, I should settle down. After all, the salesman offered me a loaner car 26 hours and two trips to the dealership after I paid for a car -- and a WEEK after I paid for the car, they finally brought it to me. But because the sales manager could kind of tell I'm still upset by the consumer fraud, rudeness, and incompetent service center, he offered me a complementary [sic] oil change. If I could give Rafferty negative stars, I would. More

Yes great fast service. I wish social distancing was better practiced and controlled around 5:15 pm last night. I felt a little overwhelmed and I work with the public and wear a mask. 9 Hours a day so better practiced and controlled around 5:15 pm last night. I felt a little overwhelmed and I work with the public and wear a mask. 9 Hours a day so I was a little taken aback and I am used to it. Everyone was friendly but so much happening all at once in a lot of hot spots. More