Rafferty Subaru

A very positive experience. We found that everyone with whom we interacted was very helpful and professional..Keith did an excellent job in explaining the features of the various We found that everyone with whom we interacted was very helpful and professional..Keith did an excellent job in explaining the features of the various systems and provided suggestions that have us to better utilize the capabilities of the car. More

Worst experience, ever. I've been leasing cars ever since 2000. My cars varied between Hondas and Nissans. I needed a vehicle with more room and decided upon a Subaru Foreste I've been leasing cars ever since 2000. My cars varied between Hondas and Nissans. I needed a vehicle with more room and decided upon a Subaru Forester. I watched every YouTube video about the Forester and fell in love with them. I visited Rafferty and with the assistance of Ken Pino, test drove one. I was highly impressed! After that, I contacted every dealer within a 25 mile radius and shopped for price. Internet sales, from what I understand, account for a very high percentage of new car sales. And, of course, save lots of time and face to face time with sales people. I submitted my price proposal to Sales Manager Andy Rash and he accepted it. I gave Andy a $1000 deposit to hold the car in my name, which he did. I felt he gave me the very best deal out of everyone I contacted. And, Rafferty was the closest dealer to me. A win-win. I had to wait about 2-3 weeks for the car to come in since it was in transit. I got a call from Ken, on August 7 that the car arrived! We made arrangements for me to come the next day, the 8th, to pick it up. On the big day, I first returned my leased Honda and my wife drove me to Rafferty. That's when the fun began. Normally, since my out the door price was previously agreed upon, I wrongly thought that I'd simply sign the paperwork with the F&I person and away I'd go. But, prior to that, Ken Pino showed my some ridiculous price for the car instead of the agreed upon price. What? My blood pressure started rising and anger was building up inside me. Ken played the game of "let me talk to the sales manager." I sat for about 15 minutes before he returned. He said, "That's the best we can do." At this point, I really started to lose my temper. I am normally very laid back but this was turning out to be some sort of absurd experience. Ken even said, "If you don't want this car, I can sell it to at least three other people since it's a hard to get color." At some point (I was getting very loud,) Andy Rash came over to see what was going on. I showed him a copy of our email correspondence containing our agreement but it seemed he had no recollection of it. At this point, I really started to lose control of my emotions. Andy said that he was "ready to escort me out of the dealership" since I was at this point VERY loud. Should I stay and continue this or should I get up and leave? With all this commotion, Mr. Rafferty, one of the owners came over, and asked what was going on. I showed him the email correspondence with Andy. He stepped out of Mr. Pino's office to talk to Andy. Andy was very apologetic when he returned. He said he hadn't pulled my file when I arrived and that he wasn't really aware of the original deal we struck. Since Mr. Rafferty intervened, the rest of the process went smoothly. I sailed through F&I, got a briefing about all the tech features from a tech person, and I was on my way. Was all of this some sort of misunderstanding? I don't know. But, one thing for sure, I can't, in good conscience, recommend this dealership to anyone interested in a Subaru. More

Excellent response to my flat tire Service personnel were very responsive. Loaner provided right away so I could get to work. Tire was repaired, car was inspected, and oil was changed. Service personnel were very responsive. Loaner provided right away so I could get to work. Tire was repaired, car was inspected, and oil was changed. Picked up car the next morning. Just amazing that I could show up unannounced and make it to work so quickly. Rafferty made it so easy! Thank you! More

A class of their own! I chose Rafferty for convenience. I will continue to go because of my experience. From making the appointment to picking up my vehicle, this felt like I chose Rafferty for convenience. I will continue to go because of my experience. From making the appointment to picking up my vehicle, this felt like first class all the way. I was so impressed with the operation and the staff. I felt I could talk to them and trusted their expertise. Top notch all the way! More

Great dealer; dependable cars. Everyone was friendly & accommodating. I feel I got a great deal on a preowned Subaru and would definitely recommend Rafferty to anyone in the market Everyone was friendly & accommodating. I feel I got a great deal on a preowned Subaru and would definitely recommend Rafferty to anyone in the market for a new or preowned Subaru. More

A very happy dealership Had a wonderful buying experience which was very unusual and unexpected. Looking forward to a long service relationship. Love being provided with a lo Had a wonderful buying experience which was very unusual and unexpected. Looking forward to a long service relationship. Love being provided with a loaner car when mine goes in for service. More

Best dealership Just bought another Subaru Think it’s # 10 Nick amazing salesman Chris was awesome too Great service throughout the whole dealership I highly Just bought another Subaru Think it’s # 10 Nick amazing salesman Chris was awesome too Great service throughout the whole dealership I highly recommend you buy your next car here Also have your vehicles serviced here I drive past a Subaru dealer 4 minutes from my home to go to Rafferty which is 45 minutes away It’s worth every mile More

Routine oil change. I went through Express and arrived on time and early. I was back out in 45 minutes. I also had the cabin air filter replaced. I went through Express and arrived on time and early. I was back out in 45 minutes. I also had the cabin air filter replaced. More