Rairdon's Dodge Chrysler Jeep of Kirkland

Worst experience ever…. We towed our 2013 Dodge Durango Rt in for repair . Diagnosis was lifter failure. Quoted $9,263.60 and paid for all lifters and camshafts to be replace We towed our 2013 Dodge Durango Rt in for repair . Diagnosis was lifter failure. Quoted $9,263.60 and paid for all lifters and camshafts to be replaced. Also front brake work. After six weeks we towed our car home today. They told us yesterday that we would need an additional 10k in repairs to the lower lifters etc. After six weeks, now car is not safely drivable and we are out 10k. Of course we’re contacting BBB , Attorney General and a lawyer. More

His name is Antony, he is liar, and he is unrespectable. I bought car and he promised for me to clean my car. But he gave me as it is. I bought car and he promised for me to clean my car. But he gave me as it is. More

The new service manager Janelle is very knowledgeable and provided great service. Definitely impressive. Thanks provided great service. Definitely impressive. Thanks More

Alma and Nate were exceptionally helpful, I really appreciated their kindness, thoughtfulness and professionalism. I will buy from them again! appreciated their kindness, thoughtfulness and professionalism. I will buy from them again! More

I “followed” Meghan here from a different Jeep dealership for servicing my 2019 Ram and my 2021 Gladiator Rubicon. My Gladiator just recently developed an issue with its HVAC. Brought it in, provided step-by for servicing my 2019 Ram and my 2021 Gladiator Rubicon. My Gladiator just recently developed an issue with its HVAC. Brought it in, provided step-by-step on how to repro the issue. Meghan made great efforts documenting it and setting me up with a loaner - However, when I came to pick up my truck, I was advised that the mechanics were unable to find any issues. Since Meghan was OOF at that time, I had another service advisor sit in my vehicle while I showed her the steps needed to repro. Took me about 45 seconds, following the exact steps Meghan documented on the service call for the mechanics. The service advisor confirmed that, my steps to repro actually generated the results and asked me to schedule for another visit. Additionally, I also had another issue/concern with the transmission making buzzing sounds on 2nd gear up shifts when tranny temp above 185. Mechanic took my truck on a 3-mile test drive, came back and stated “problem cannot be repro’d. (3-miles just not enough for temp to reach 185) At the beginning of 2020 I had legit reasons for leaving this dealership and look elsewhere for getting my vehicles serviced. I decided to revisit Kirkland Jeep bc of Meghan joining the team there. But, as it turns out the skills of the mechanics and knowledge base, their ability to troubleshoot and FOLLOW written instructions is still lacking. Meghan is still a rock-star in my book, her PR skills and willingness to help her customers is outstanding! That being said, I feel that she is being let down by the rest of her team and for this reason alone, I am probably going to look elsewhere. More

The service quality was excellent, the communication was excellent and the staff was very freindly excellent and the staff was very freindly More

I like their express oil change service. It is effective and efficient. I do all my oil changes at the dealer. It is effective and efficient. I do all my oil changes at the dealer. More

I had an oil change and routine tire rotation done on my Jeep recently Completed quickly and satisfactorily. Jeep recently Completed quickly and satisfactorily. More

I have had a good relationship with this dealership for over 15 years. It is good. over 15 years. It is good. More

Ended up leaving without service. Waited over an hour in express for a fuel filter change and they still hadn’t pulled my truck in Waited over an hour in express for a fuel filter change and they still hadn’t pulled my truck in More