Rairdon's Dodge Chrysler Jeep of Kirkland

02/04/2020 I financed a vehicle from this dealership and I signed on the loans documents and to my noticed I asked for a paperwork that summarize the life time oil change that they said it comes free with t I signed on the loans documents and to my noticed I asked for a paperwork that summarize the life time oil change that they said it comes free with the purchase of any vehicle in their dealership, without my consent they sneaked in so many added on on my loan file and this year my car was totaled out and payment was made fully to the credit union where it was financed from and upon asking for a review of summary of my loan for payment I found out that so many added on was added to my loan without a proper paper work explaining those extra add on,when I reached out to the finance manager at the location they gave me a sheet of paper of their unknown cancellation department and the contacts where not going through not until the 3rd week of trying to contact them to cancel all those additional adds ons on my loan that they made and up till now my case is yet to resolved and I’m not stopping here I would be going through this small claims court for these, this is a warning to the public stay away from this dealership they’re so sneaky More

Was treated extremely poorly by sales staff. Dealership refused to stick with advertised price. Sales staff consistently tried to push more expensive, unwanted, items and constantly berated me (and told me refused to stick with advertised price. Sales staff consistently tried to push more expensive, unwanted, items and constantly berated me (and told me I was not a real man) because I held to their advertised priced (that my wife had previously agreed to). I was lied to by service staff when taking vehicle in for first oil change. Rairdon's horror stories are common and I have friends who refuse to deal with them. If you are up for trying to get an advertised price be warned that every dirty sales trick will be thrown at you. More

Love this location! Staff is very helpful and so fun to work with. Meaghan makes me love my Jeep even more..didn't know that was possible! Highly recommend! work with. Meaghan makes me love my Jeep even more..didn't know that was possible! Highly recommend! More

We brought the jeep in last year to have leaks repaired. Either they missed one intentionally, they did a poor job with the initial assessment, or are not honoring the warranty on the work. The value Either they missed one intentionally, they did a poor job with the initial assessment, or are not honoring the warranty on the work. The value of the services provided does not match the cost of the work that need/needs to be done. We are taking our business elsewhere. More

Took my 2011 Jeep GCL in for a recall and additional service, which included Lube service and brakes all around. They gave me a loaner, and finished the job in great time, with additional discounts wit service, which included Lube service and brakes all around. They gave me a loaner, and finished the job in great time, with additional discounts with their coupons. Friendly staff, the manager authorized the discounts without a hassle, and my intake person, Alyssa, was awesome! More

Excellent customer service by Brian Nelson. He kept me informed of the process and was very pleasant to work with. informed of the process and was very pleasant to work with. More

Meghan was great greeted me on entry checked in promptly vehicle was done on time and staged for delivery. Good job vehicle was done on time and staged for delivery. Good job More

Poor service department. Just say what they think you want to hear. No follow up on complaint calls. Just giving other Dodge dealerships a bad name. want to hear. No follow up on complaint calls. Just giving other Dodge dealerships a bad name. More

Had issue with Jeep on weekend they couldn’t help that day, never even bothered to come out to parking lot to look at it. Ended up making an appointment for three days later. The gal that processed my dro day, never even bothered to come out to parking lot to look at it. Ended up making an appointment for three days later. The gal that processed my drop off was great. The price however was through the roof for a thermostat replacement that included a $150+ assessment fee. Plus’s the cost for the loaner which I don’t recall paying on previous (also overpriced service) visits to that dealership. With todays competition for customers only the young lady who processed my work seemed to care. I will certainly shop around next time. More